Overview
VoiceBot360 offers AI-powered voice automation for call centers to improve communication efficiency. While its broad feature set may require initial adjustment, the platform provides human-like interactions and uses natural language processing to identify customer intent. Overall, its core functionality streamlines call center operations by automating repetitive tasks.
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Starting Price
Custom
VoiceBot360 Specifications
Natural Language Dialogue
Text To Speech & Speech To Text
Automation
Bot Design & Deployment
What Is VoiceBot360?
VoiceBot360 is an Artificial Intelligence (AI) powered voice bot solution designed for call centers to automate customer communication. Its ‘Self-Service Interactive Voice Response’ (IVR) system handles repetitive queries 24/7, which frees up human agents for more complex issues. Using Natural Language Processing (NLP), the platform analyzes customer intent to ensure accurate call routing. The system also features sentiment analysis, which extracts emotional tone from interactions to provide data for improving customer satisfaction and loyalty.
VoiceBot360 Pricing
The software offers a straightforward pricing model.
- Pay-as-you-go: $0.002/minute
Disclaimer: The pricing is subject to change.
VoiceBot360 Integrations
The platform integrates with several third-party applications and systems, such as:
- Twilio software
- HubSpot
- Zapier software
- Pipedrive CRM
- Salesforce
- VICIdial
- Avaya
Who Is VoiceBot360 For?
VoiceBot360 is well-suited for a wide range of industries and sectors, including:
- Healthcare
- E-commerce
- Insurance
- Legal
- Travel
- Hospitality
- Telecommunication
Is VoiceBot360 Right For You?
Businesses facing challenges with high call volumes, long customer wait times, and the operational costs of 24/7 support may find VoiceBot360 suitable. The platform provides an AI agent that automates responses and resolves simple queries instantly, reducing agent workload. Its standout ‘Human-Robot Collaboration’ feature ensures that complex issues are seamlessly transferred to a live agent, balancing the efficiency of automation with the necessity of human expertise to maintain a positive customer experience.
Still doubtful if VoiceBot360 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
VoiceBot360 Features
‘Sentiment Analysis’ within VoiceBot360 features enables the extraction of emotional information from customer interactions. It identifies customer opinions about a product or service hidden in text, offering structured insight into feedback patterns. This understanding can support efforts to enhance overall customer satisfaction and strengthen loyalty.
With this feature, spoken words are recognized and converted into text, enabling conversational AI voice bots to process interactions more effectively. The technology supports the delivery of accurate and context-aware responses, helping improve communication flow and providing more natural conversational experiences.
The platform supports communication across multiple languages using natural language processing and machine learning. It can detect the language within a conversation and seamlessly switch, ensuring smooth interactions. Such adaptability allows broader engagement and contributes to stronger connections with diverse customer groups.
