Pipedrive CRM software aims to streamline sales processes and boost productivity. Features like its intuitive interface, customizable pipelines, and robust reporting tools make it easy for teams to manage leads and track deals effectively. Despite customization being tricky, Pipedrive is a reliable choice for businesses looking to improve sales efficiency.

Pipedrive CRM Software Specifications

Contact Management

Lead Management

Opportunity Management

Sales Forecasting

View All Specifications

Pipedrive is a cloud-based CRM tool focused on Sales and pipeline management which provides businesses functions to plan their sales activities and monitor deals the software is designed with an activity-based selling methodology that streamlines every action involved in converting a potential deal into a successful sale. With 90,000+ paying customers spanning across 155 countries, sales teams are attracted by Piperdrive's simple yet powerful CRM design.

The platform offers complete transparency of various sales pipelines where users can monitor progress stages for each deal with the complete details for the next actionable items. it also provides custom sales reporting tools to overview individual and team level targets, analyze sales data and generate visual reports. Seamless integration of the mailing system with third-party email services such as Gmail, Yahoo, and Outlook are offered. It allows users to send and receive emails from multiple accounts from a single integrated system.

Integration with several other CRM tools for transferring and communicating information (contact details, lists, history and more) is also offered, as well as with other solutions like MailChimp, Zapier, Dropbox, Google Maps, RightSignature, Trello, Zoho CRM, and many more.

Pipedrive Pricing

Pricing starts at $12.50/user/month. No Hidden Fees or contracts are required. Full functionality is offered at $15/month. Whereas the gold and platinum, plans cost $25/user/month and $75/user/month respectively.

USP

Pipedrive can be accessed from anywhere, 24/7 via any web browser or dedicated mobile apps. The solution offers sales forecasting to avoid any unwanted surprises.

Support

Support is provided online and via phone.

Things Customers like

Users are able to see all deals in a visual sales pipeline. Organizing contacts and following up leads is made easier. can be set up within minutes with no prior training. Ability to work outside the office anywhere with the iOS and Android apps.

Things customers do not like

The phone app isn't as intuitive as the web browser.

Pipedrive CRM Software Reviews

Overall Rating

4.3

12 Reviews

Rating Distribution

5

star

5

4

star

5

3

star

2

2

star

0

1

star

0

Oct 17, 2022

Very customizable and easy to implement.

Jannice

Transportation

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

Pros

My biggest gripe about other CRMs is that the majority of them kind of force you to adapt to the way they operate, when it should have been the other way around. We cannot just change the way 50 people work over the course of a few days. Pipedrive, in my opinion, is the most flexible CRM, which has helped our sales team a lot and works well for us. It is foolish to expect everything to be changed according to your needs, but the customization is simple enough to get most of the elements right for us. and it also does not need to be coded.

Cons

Pipedrive offers one of the most complete email marketing solutions, but it still needs some improvements. Ive used other software that has a sort of shared email inbox, which Pipedrive does not have and which would be great for managing all emails in one place rather than 50 different mail boxes for 50 different employees. Our team is currently forced to use their personal email accounts, which makes it very difficult to track progress and even complaints filed by clients. It has caused a stir recently, and we are low-key looking for other solutions out there.

Oct 17, 2022

A CRM that molds itself to your needs with tons of customization options

Sam B.

Transportation

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

Pros

We have had mixed results with previous CRMs, and they all had one thing in common: they forced you to change your ways in order to use the software effectively. However, not all sales teams operate the same way, so we needed software that changed itself to suit our needs, and Pipedrive was the one for us. It offers simple customization and does not need to be coded. All the files related to customers are neatly available in a central location for all to access. Pipedrive works well with plugins of all kinds and services like Zapier. We can connect our CRM to all of our software programs thanks to this.

Cons

Pipedrive is great in that it offers near-perfect email capabilities, but it unfortunately lacks a shared inbox feature similar to Help Scout, which would have made it the perfect tool for marketing. This has caused a bit of a division in our group since we have had to ask the sales team to use their personal email accounts instead of the company ones (since we dont rely on Pipedrive for emails anymore). It naturally causes problems for them and even the company. It needs to be fixed ASAP.

Aug 12, 2019

perfect tool for large organizations

Caitlin

Leg Up Marketing + Communications

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Pros

I have loved using Pipedrive for its visual and intuitive interface. The platform is great for following leads for all levels of marketing teams. Pipedrive is best suited for large organizations as it has some really powerful and unique CRM tools to offer. For small businesses, many features would be totally out of need. But if you can afford it, it’s great to have more options.

Cons

Quite expensive if you are not going to make use of its full potential. More suitable for enterprises.

Aug 07, 2019

Good but could be better

Joo

Legal Services

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

Pros

One of the most user-friendly sales services solution I have used. Simple front end and neat interface.

Cons

The software is not user-oriented, there is a lot that I cannot adjust to my preferences. The dashboard is not the most comprehensive.

Aug 06, 2019

Easy to use and comprehensive platform

Kate

Alongside (Formerly Qimple)

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

Pros

The software is very well designed, no cluttering or confusing tabs. Well-laid out, easy to navigate interface. The pipelines are automated to handle deals. A no-BS model with no fake claims or twisted workflows. They offer many integrations and an API extension which are very useful in sending data to different platforms.

Cons

no cons. Pipedrive has been a dream to work with.

Aug 05, 2019

Poor, irresponsible customer support

Lauren

Brand Plan

Ease of use

7

Value for money

8

Customer Support

6

Functionality

8

Pros

Neatly laid-out interface. Managing and tracking leads is done very conveniently and efficiently. Super user-friendly, not much of a learning curve.

Cons

Their customer support is easily accessible but highly disappointing. Following their advice caused us to lose all our data and we were promised they would recover it soon but they haven’t still. The software is quite expensive for a service with only limited features that actually align with lead generation and lead nurturing campaigns.

Aug 04, 2019

Brilliant product

Elena

Facilities Services

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

Pros

Pipedrive allows me to add and close deals very easily and efficiently. The interface is neat and user-friendly. It has the capacity to store all notes, drafts, and conversations which is very handy. There is a suite of features and a lot of scope for customization. And best of all, the product is very light on the pocket

Cons

The software supports integration with a list of solutions but it does not include Outlook which is my preferred mean of communication. So that makes coordinating things a bit tricky for me.

Aug 02, 2019

Extremely useful

Mafalda

Information Technology and Services

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

Pros

The perfect tool to manage and keep track of all aspects of the customer journey with Pipedrive CRM and other functionalities

Cons

There aren’t enough free writing and editing options on the dashboard.

Jul 23, 2019

Brilliant usability. Maximizes productivity

Paul

Struck with Wonder

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Pros

With Pipedrive, complex and time-consuming tasks become simple and quick. The interface is intuitive and not at all cluttery. If you have a lot of things to deal with at once, Pipedrive will take a lot of sales task off your hands.

Cons

none. It is the perfect solution for small to midsize businesses. However, not suitable for large businesses with advanced needs.

Jul 18, 2019

Perfect solution for entrepreneurs and small teams

Christos

Tech Talent PC

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

Pros

Very easy to use. The solution has been of tremendous help to our business. There is no elaborate training required and the benefits are endless! Tracking hundreds of leads is done with utter ease. The software also offers integration with email services and other solutions.

Cons

Frequent issues with email and calendar syncing. Customer support might as well not exist considering how inefficient they are in resolving any issue. Wastes so much of our working days.

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