Overview
VICIdial is comprehensive open-source contact center software with powerful call recording, multi-language support, and seamless integration features. While some users suggest modernizing its interface, its features are effective for support functionalities. VICIdial is dependable for its reliability and overall capabilities in optimizing a company's productivity.
Overall Rating
Based on 11 users reviews
4.5
Rating Distribution
Positive
91%
Neutral
9%
Negative
0%
Starting Price
Custom
VICIdial Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is VICIdial?
Overview
VICIdial is a powerful and multipurpose contact center solution. It offers predictive dialing, call recording, and multi-channel phone, email, and chat communication. The software is useful for businesses of any size and is trustworthy due to its reliability and adaptability. It helps optimize customer interactions and serves different industries, from telecommunications and finance to healthcare. VICIdial supports over 2,000 features that ensure seamless communication and efficient management, making it a top choice for contact centers worldwide.
VICIdial Pricing
VICIdial Integrations
VICIdial integrates with a large variety of third-party apps, including:
- Salesforce
- Zoho
- Zendesk
- Insightly
- VTiger
- MailChimp
- Hubspot
Who Is VICIdial For?
VICIdial covers a wide range of industries, such as:
- Financial services
- Telecommunications
- Media
- Technology
- Education
- Healthcare
- Retail
- Government
- Manufacturing
- Professional services
Is VICIdial Right For You?
VICIdial software is ideal for its reliability, scalability, and compliance with FCC, FTC, OFCOM, and GDPR. It offers extensive features, ensuring seamless communication and management for businesses of all sizes. Above all, it is open-source and free contact center software, trusted globally by thousands of small to large organizations.
Still doubtful whether VICIdial is the right choice? Contact us at (661) 384-7070 so our team of experts can help you make a better decision.
VICIdial Features
This feature enables agents to make calls through a web-based screen, auto-dial campaigns, and predictive dialing. It supports multiple campaigns, lead lists, manual dialing, answering machine detection (AMD), and custom database queries for optimized efficiency.
Agents can transfer calls with customer data to closers, open custom web pages, and manage autodial campaigns. Multiple customer numbers can be approached automatically, ensuring higher contact rates and smoother call workflows for better customer management.
VICIdial also helps handle both inbound and outbound calls in one session, with skills-based routing and queue prioritization. Agents can view and select calls from the queue. This feature ensures efficient call management and improved customer service.
It assists in recording calls manually or automatically, with flexible start and stop options. Agents can schedule agent-specific or general callbacks. The software enables efficient follow-up and helps in maintaining high-quality service and customer engagement.
Managers can organize agent shifts, listen to live calls and adjust agent queues. Its real-time campaign displays and reports provide detailed insights. At the same time, a separate time clock application helps track agent work hours for better time management.
This feature ensures FTC compliance with drop timers, safe-harbor messages, and adjustable drop call percentages. It also supports activating Do Not Call (DNC) lists per campaign or system-wide, safeguarding customer preferences and legal compliance.
VICIdial reports provide valuable, real-time insights and summaries into campaigns. The system streamlines multiple calls across multiple servers, ensuring smooth operation. Agents can balance logins and failovers across VICIdial servers to enhance system stability and efficiency.
