VICIdial

VICIdial

Claimed

Claimed

11 Review(s)

Overview

VICIdial is comprehensive open-source contact center software with powerful call recording, multi-language support, and seamless integration features. While some users suggest modernizing its interface, its features are effective for support functionalities. VICIdial is dependable for its reliability and overall capabilities in optimizing a company's productivity.

Overall Rating

Based on 11 users reviews

4.5

Rating Distribution

Positive

91%

Neutral

9%

Negative

0%

Starting Price
Custom

What Is VICIdial?

Overview

VICIdial is a powerful and multipurpose contact center solution. It offers predictive dialing, call recording, and multi-channel phone, email, and chat communication. The software is useful for businesses of any size and is trustworthy due to its reliability and adaptability. It helps optimize customer interactions and serves different industries, from telecommunications and finance to healthcare. VICIdial supports over 2,000 features that ensure seamless communication and efficient management, making it a top choice for contact centers worldwide.

VICIdial Pricing

VICIdial price is not mentioned on its website, as it is free, open-source software.

VICIdial Integrations

VICIdial integrates with a large variety of third-party apps, including:

You can watch the VICIdial demo to learn more about its integrations.

Who Is VICIdial For?

VICIdial covers a wide range of industries, such as:

  • Financial services
  • Telecommunications
  • Media
  • Technology
  • Education
  • Healthcare
  • Retail
  • Government
  • Manufacturing
  • Professional services

Is VICIdial Right For You?

VICIdial software is ideal for its reliability, scalability, and compliance with FCC, FTC, OFCOM, and GDPR. It offers extensive features, ensuring seamless communication and management for businesses of all sizes. Above all, it is open-source and free contact center software, trusted globally by thousands of small to large organizations.

Still doubtful whether VICIdial is the right choice? Contact us at (661) 384-7070 so our team of experts can help you make a better decision.

Pros And Cons of VICIdial

Pros

  • The open-source integration systems

  • Robust data input and output

  • Effective quality control modules

  • Quick lead loading

Cons

  • Interface is simple but users suggest it should be updated as per modern UI designs

  • Occasional slowdowns in reporting and analytics

  • Requires PC deployment

Frequently Asked Questions

Yes, VICIdial offers an API.

VICIdial integrates with Hubspot, MailChimp, Zendesk, Salesforce, Zoho, VTiger, Insightly, and many more.

VICIdial supports English, Spanish, Greek, German, French, Italian, Polish, Portuguese, Brazilian Portuguese, Slovak, Russian, Dutch, Swedish, Traditional Chinese, and Japanese languages.

The VICIdial cost is none as it is an open-source software.

Typical users of VICIdial are healthcare, education, retail, financial services, telecommunications, manufacturing, media, technology, government, and professional services.

VICIdial provides support through phone and email.