Total 60 reviews

4.9

All reviews are from verified customers

Rating Distribution

5

Stars

87%

4

Stars

13%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

JM
Josiah M.

Retail, 11-50 employees

Less than a year

5.0

reliable performance and helpful support

Pros

This software works reliably almost all the time and I've also found their support team to be genuinely helpful whenever I've needed assistance.

Cons

I'd really like the ability to receive a unit from our manufacturer and enter the financing company directly in Blackpurl so I wouldn't have to switch over and update it separately in QuickBooks. I also feel the checkout process could be more organized because right now there are a lot of buttons to click when I'm checking someone out.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

JM
Josiah M.

Retail, 11-50 employees

Less than a year

5.0

reliable performance and helpful support

Pros

This software works reliably almost all the time and I've also found their support team to be genuinely helpful whenever I've needed assistance.

Cons

I'd really like the ability to receive a unit from our manufacturer and enter the financing company directly in Blackpurl so I wouldn't have to switch over and update it separately in QuickBooks. I also feel the checkout process could be more organized because right now there are a lot of buttons to click when I'm checking someone out.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

JM
Josiah M.

Retail, 11-50 employees

Less than a year

5.0

reliable performance and helpful support

Pros

This software works reliably almost all the time and I've also found their support team to be genuinely helpful whenever I've needed assistance.

Cons

I'd really like the ability to receive a unit from our manufacturer and enter the financing company directly in Blackpurl so I wouldn't have to switch over and update it separately in QuickBooks. I also feel the checkout process could be more organized because right now there are a lot of buttons to click when I'm checking someone out.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

JM
Josiah M.

Retail, 11-50 employees

Less than a year

5.0

reliable performance and helpful support

Pros

This software works reliably almost all the time and I've also found their support team to be genuinely helpful whenever I've needed assistance.

Cons

I'd really like the ability to receive a unit from our manufacturer and enter the financing company directly in Blackpurl so I wouldn't have to switch over and update it separately in QuickBooks. I also feel the checkout process could be more organized because right now there are a lot of buttons to click when I'm checking someone out.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

RS
Rahman S.

Automotive, 1-10 employees

Less than 6 months

5.0

Fantastic onboarding!

Pros

I think this tool is very simple to use and never feels complicated. I found the training incredibly helpful and the onboarding process has been the best I've seen so far. Everything felt well organized and I was able to get comfortable with the platform quickly.

Cons

At this point I honestly don't have any real complaints about this. The only thing I'd personally like to see is a bigger selection of preloaded forms in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jessica M.

Farming, 11-50 employees

More than a year

5.0

all inventory in one place!!!

Pros

What I really like about Blackpurl is that it lets me keep all of our unit inventory together in one centralized list. I can also include the key details for each unit right on the report page which gives our sales team a fast, useful snapshot without having to dig around for information. Things like unit price, model and location can all be added there and that makes day-to-day use much more practical for us.

Cons

One part I find frustrating is adding pictures to a unit. I have to make sure every image is under a specific file size and I can't upload several photos at the same time so each one has to be added individually. That process takes more time than it should. I also run into issues with some of the character limits in the unit detail fields. Since we're an agricultural equipment dealer, I sometimes have to improvise with which fields I use and there are cases where the space provided in an area like the plate field just isn't enough for the information I want to enter.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

RS
Rahman S.

Automotive, 1-10 employees

Less than 6 months

5.0

Fantastic onboarding!

Pros

I think this tool is very simple to use and never feels complicated. I found the training incredibly helpful and the onboarding process has been the best I've seen so far. Everything felt well organized and I was able to get comfortable with the platform quickly.

Cons

At this point I honestly don't have any real complaints about this. The only thing I'd personally like to see is a bigger selection of preloaded forms in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jessica M.

Farming, 11-50 employees

More than a year

5.0

all inventory in one place!!!

Pros

What I really like about Blackpurl is that it lets me keep all of our unit inventory together in one centralized list. I can also include the key details for each unit right on the report page which gives our sales team a fast, useful snapshot without having to dig around for information. Things like unit price, model and location can all be added there and that makes day-to-day use much more practical for us.

Cons

One part I find frustrating is adding pictures to a unit. I have to make sure every image is under a specific file size and I can't upload several photos at the same time so each one has to be added individually. That process takes more time than it should. I also run into issues with some of the character limits in the unit detail fields. Since we're an agricultural equipment dealer, I sometimes have to improvise with which fields I use and there are cases where the space provided in an area like the plate field just isn't enough for the information I want to enter.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

RS
Rahman S.

Automotive, 1-10 employees

Less than 6 months

5.0

Fantastic onboarding!

Pros

I think this tool is very simple to use and never feels complicated. I found the training incredibly helpful and the onboarding process has been the best I've seen so far. Everything felt well organized and I was able to get comfortable with the platform quickly.

Cons

At this point I honestly don't have any real complaints about this. The only thing I'd personally like to see is a bigger selection of preloaded forms in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jessica M.

Farming, 11-50 employees

More than a year

5.0

all inventory in one place!!!

Pros

What I really like about Blackpurl is that it lets me keep all of our unit inventory together in one centralized list. I can also include the key details for each unit right on the report page which gives our sales team a fast, useful snapshot without having to dig around for information. Things like unit price, model and location can all be added there and that makes day-to-day use much more practical for us.

Cons

One part I find frustrating is adding pictures to a unit. I have to make sure every image is under a specific file size and I can't upload several photos at the same time so each one has to be added individually. That process takes more time than it should. I also run into issues with some of the character limits in the unit detail fields. Since we're an agricultural equipment dealer, I sometimes have to improvise with which fields I use and there are cases where the space provided in an area like the plate field just isn't enough for the information I want to enter.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

RS
Rahman S.

Automotive, 1-10 employees

Less than 6 months

5.0

Fantastic onboarding!

Pros

I think this tool is very simple to use and never feels complicated. I found the training incredibly helpful and the onboarding process has been the best I've seen so far. Everything felt well organized and I was able to get comfortable with the platform quickly.

Cons

At this point I honestly don't have any real complaints about this. The only thing I'd personally like to see is a bigger selection of preloaded forms in the future.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JM
Jessica M.

Farming, 11-50 employees

More than a year

5.0

all inventory in one place!!!

Pros

What I really like about Blackpurl is that it lets me keep all of our unit inventory together in one centralized list. I can also include the key details for each unit right on the report page which gives our sales team a fast, useful snapshot without having to dig around for information. Things like unit price, model and location can all be added there and that makes day-to-day use much more practical for us.

Cons

One part I find frustrating is adding pictures to a unit. I have to make sure every image is under a specific file size and I can't upload several photos at the same time so each one has to be added individually. That process takes more time than it should. I also run into issues with some of the character limits in the unit detail fields. Since we're an agricultural equipment dealer, I sometimes have to improvise with which fields I use and there are cases where the space provided in an area like the plate field just isn't enough for the information I want to enter.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

JK
Julie K.

Automotive, 1-10 employees

Less than a year

5.0

fits our dealership perfectly

Pros

this program really covers everything we need at our dealership, whether it's detailed service work, unit sales or everyday parts sales. What stands out most to me is that we didn't have to deal with the huge upfront costs that similar systems usually require and the monthly fees are far more reasonable than other options I looked at. I also feel confident using it long term because it's a system we can continue growing with without worrying about needing to upgrade later.

Cons

the setup process took more effort than I expected it should. Bringing in our existing units was not very simple and ended up requiring a lot of manual work on our side. I'd also really like to see an online sales feature added that can connect our current parts inventory with the online shopping platforms we already use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JD
Justin D.

Machinery, 11-50 employees

More than a year

5.0

flexible cloud access and helpful support

Pros

What stood out to me with this tool was how simple the team made the initial setup and parts list upload process. I felt well supported because their tech team walked me through every issue I ran into and made sure I understood what to do. Another thing I really like is that I can use the software anywhere I have an internet connection so I do not have to worry about maintaining servers on my end.

Cons

It has not been quite as mobile-friendly as I would like although I have noticed it improving steadily as new updates are released.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JK
Julie K.

Automotive, 1-10 employees

Less than a year

5.0

fits our dealership perfectly

Pros

this program really covers everything we need at our dealership, whether it's detailed service work, unit sales or everyday parts sales. What stands out most to me is that we didn't have to deal with the huge upfront costs that similar systems usually require and the monthly fees are far more reasonable than other options I looked at. I also feel confident using it long term because it's a system we can continue growing with without worrying about needing to upgrade later.

Cons

the setup process took more effort than I expected it should. Bringing in our existing units was not very simple and ended up requiring a lot of manual work on our side. I'd also really like to see an online sales feature added that can connect our current parts inventory with the online shopping platforms we already use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JD
Justin D.

Machinery, 11-50 employees

More than a year

5.0

flexible cloud access and helpful support

Pros

What stood out to me with this tool was how simple the team made the initial setup and parts list upload process. I felt well supported because their tech team walked me through every issue I ran into and made sure I understood what to do. Another thing I really like is that I can use the software anywhere I have an internet connection so I do not have to worry about maintaining servers on my end.

Cons

It has not been quite as mobile-friendly as I would like although I have noticed it improving steadily as new updates are released.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JK
Julie K.

Automotive, 1-10 employees

Less than a year

5.0

fits our dealership perfectly

Pros

this program really covers everything we need at our dealership, whether it's detailed service work, unit sales or everyday parts sales. What stands out most to me is that we didn't have to deal with the huge upfront costs that similar systems usually require and the monthly fees are far more reasonable than other options I looked at. I also feel confident using it long term because it's a system we can continue growing with without worrying about needing to upgrade later.

Cons

the setup process took more effort than I expected it should. Bringing in our existing units was not very simple and ended up requiring a lot of manual work on our side. I'd also really like to see an online sales feature added that can connect our current parts inventory with the online shopping platforms we already use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JD
Justin D.

Machinery, 11-50 employees

More than a year

5.0

flexible cloud access and helpful support

Pros

What stood out to me with this tool was how simple the team made the initial setup and parts list upload process. I felt well supported because their tech team walked me through every issue I ran into and made sure I understood what to do. Another thing I really like is that I can use the software anywhere I have an internet connection so I do not have to worry about maintaining servers on my end.

Cons

It has not been quite as mobile-friendly as I would like although I have noticed it improving steadily as new updates are released.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JK
Julie K.

Automotive, 1-10 employees

Less than a year

5.0

fits our dealership perfectly

Pros

this program really covers everything we need at our dealership, whether it's detailed service work, unit sales or everyday parts sales. What stands out most to me is that we didn't have to deal with the huge upfront costs that similar systems usually require and the monthly fees are far more reasonable than other options I looked at. I also feel confident using it long term because it's a system we can continue growing with without worrying about needing to upgrade later.

Cons

the setup process took more effort than I expected it should. Bringing in our existing units was not very simple and ended up requiring a lot of manual work on our side. I'd also really like to see an online sales feature added that can connect our current parts inventory with the online shopping platforms we already use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

JD
Justin D.

Machinery, 11-50 employees

More than a year

5.0

flexible cloud access and helpful support

Pros

What stood out to me with this tool was how simple the team made the initial setup and parts list upload process. I felt well supported because their tech team walked me through every issue I ran into and made sure I understood what to do. Another thing I really like is that I can use the software anywhere I have an internet connection so I do not have to worry about maintaining servers on my end.

Cons

It has not been quite as mobile-friendly as I would like although I have noticed it improving steadily as new updates are released.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9