Aircall Reviews

“Terrible experience - avoid at all costs

Pros

Nothing, but the tool is super buggy, and our numbers kept getting blocked by Spam.

Cons

The customer success team is practically non-existent, and our numbers get blocked as spam.

“I simply love it!

Pros

I really love this tool. Their support team is simply amazing, and its integration with HubSpot CRM makes it very useful.

Cons

There is not much to mention, but I think having more automated settings would be useful.

“A great way to boost support and sales for your business

Pros

I absolutely love this tool, and the support team is fantastic. The CRM integration with HubSpot is incredibly helpful.

Cons

There's not much to say, but I believe more automated settings would definitely be helpful.

“Great tool for CSMs

Pros

Managing and assigning regions or numbers to individuals is fairly easy. Plus the analytics are very detailed, though they are no longer available separately or on lower-tier plans. The desktop app is handy too.

Cons

There are occasional interruptions when using the same number at the same time and sometimes calls get dropped. Also setting it up requires a lot of help from Aircall, but good thing is that they are helpful. Small configuration changes, like adjusting the ring length can impact performance. Laslty the SMS interface is a bit awkward and does not recognize landlines unless the SMS has already been sent.

“A must-have for phone analytics

Pros

Aircall makes it so simple to filter calls. Also its analytics are way better or you can say a major improvement over our old system. Plus it makes easy to track call pick-up rates, peak times and outbound call patterns.

Cons

Their service is on the expensive side and you get charged extra for in-depth analytics. Plus I have noticed that the mobile app also has some drawbacks, such as not allowing call tagging to be mandatory, which makes analytics confusing.

“Positive experience for a CSM

Pros

It's easy to manage and assign regions/numbers to people. The analytics are very detailed, but unfortunately, they aren't available separately or on the lower plans. I also like the desktop app.

Cons

Interruptions occur, like sometimes when using the same number at the same time, our calls are dropped. Setting up the system requires a lot of help from Aircall (though they are helpful), as small configuration changes can affect things like the ringing length. The SMS interface is a bit clunky and doesn't recognize landlines unless an SMS has already been sent.

“Excellent phone analytics tool

Pros

Aircall makes it really easy to filter calls. The analytics are a gamechanger compared to our previous system, making it simple to track call pick-up rates, peak times and outbound call timings.

Cons

The service is quite expensive and we have to pay extra for deeper analytics. Their mobile app also has some drawbacks, like not allowing call tagging to be made compulsory, which can confuse the analytics.

“Has great UX

Pros

It is without a doubt a great tool with amazing UX. Also, it made it very easy for us to roll out across the organization.

Cons

I feel like dashboard and data functions are extra features that are included. Also the upfront cost is not really clear or accurate.

“A good product

Pros

It's a great tool with an amazing user experience, and it's very easy to roll out to the organization.

Cons

I think the dashboard and data features are all extra costs. The upfront cost isn't fully transparent.

“Key to improving outbound operations

Pros

In my sales role, I used Aircall every day to connect with prospects worldwide. It allows me to call from local numbers which improves the chances of reaching prospects compared to using an unfamiliar international number which is great.

Cons

At times it is a bit glitchy and I often had to reload the program while trying to dial. However there were no major issues and I would still use it again.

“Works best for us!!

Pros

Aircall software fulfills exactly what I need, helping me call sales leads globally and providing access to phone numbers from different nationalities.

Cons

No complaints as it is easy to use, affordable and offers a good user experience. Plus it's also never broken for me.

“Perfect for supporting growing organizations

Pros

I have to say, the HubSpot integration with Aircall is amazing. Our team can make calls directly from HubSpot, and all the activity reports sync automatically, so we always have a clear view of our results across the company. Also setting up Aircall was super easy too and adding new numbers takes just seconds, plus creating workflows to automate tasks has really helped improve our efficiency.

Cons

Aircall is a bit expensive, which causes problems mainly if you want your entire commercial team to use it. We have had issues with call quality at times, but restarting the call typically fixes it.

“Its crucial for our outbound efforts

Pros

I used Aircall daily in my sales role to reach out to prospects worldwide. It's very convenient to call from a 'local' number which increases the likelihood of connecting with prospects, compared to calling from an unknown international number.

Cons

I think it was quite glitchy and there were times when I had to reload the program while trying to dial. However there weren't any major issues and I would use it again.

“Pretty helpful for us

Pros

It does exactly what I need, enabling me to call sales leads all over the world and giving me phone numbers from multiple nationalities.

Cons

It's easy to use, relatively cheap, has good UX and it has never broken.

“Fantastic tool for growing organizations to support sales, support, and account management

Pros

The integration with Hubspot is fantastic. It allows our entire team to call directly from Hubspot, and all reporting and activities are seamlessly pulled into the platform, providing a clear and accurate reflection of our output. Aircall is also very easy to set up allowing us to administer new numbers in seconds and create workflows that automate tasks and improve efficiency.

Cons

Aircall can be quite expensive, which makes it hard to ensure that everyone in the commercial team uses it. Sometimes, we've experienced call quality issues, but they're usually fixed after restarting the call.

“Everything we need is in Aircall

Pros

Aircall is an all in one solution for call center needs as it offers us a dialer, transfer system, voicemail and many other features in a single platform.

Cons

I can't think of anything bad to say about Aircall.

“Poor customer support

Pros

It is easy to navigate and even has a mobile app, even though, at times, it is glitchy. I also like how it allows us to set office hours.

Cons

My annual subscription was renewed without any notice, and when I found out on the renewal day, I contacted them immediately to cancel. Even though I reached out on the day it was renewed, they refused to cancel it, citing their policy that prevents cancellations once it is renewed. It felt like an easy way to lock customers in for another year. It's disappointing and I won't be recommending Aircall to anyone I know. There are other companies offering more features for a fraction of the price.

“Makes tracking very easy

Pros

The integration with Pipedrive and Looker is super smooth. It makes tracking everything really easy and helps streamline our workflow. Also I have noticed a boost in productivity.

Cons

Not a con but I find it much easier to update things on the mobile app than on the computer.

“With Aircall, handling calls is now easy

Pros

Aircall software does a great job and really makes life easier in this industry. As it is not only only quick and easy to navigate but it pops up instantly from the background whenever I need it.

Cons

I wish it had emojis for text as currently it does not and the interface feels like it could be a bit smoother.

“AirCall does it all!

Pros

Aircall is a onestop shop for all our call center needs. We have a dialer, a transfer system, a voicemail system and much more, all in one platform.

Cons

I cannot really thing of anything negative about aircall.

“Terrible customer service

Pros

It's easy to use and has a mobile app, but it can be a bit glitchy at times. I also like the ability to set office hours.

Cons

My annual subscription was renewed without notice, and when I found out on the day of renewal, I contacted them to cancel. Even though I reached out immediately, they refused to cancel, citing their policy that they can't cancel once it's renewed. It felt like an easy money grab, and it left a bad taste in my mouth. I won't recommend Aircall to my network, as there are other companies offering more features at a fraction of the price.

“Unsatisfactory service with unfair policies

Pros

We chose Aircall because of their unlimited local to local call minutes, all at a flat fee that includes a local number. But now we regret our decision.

Cons

We signed up for Aircall with the same email address as our G2 account but there are at least three things we are unhappy with 1) Our package was supposed to include a free local number but the invoice charged us for it despite following the account manager's instructions. 2) The call quality was terrible, with sales reps complaining about noise and this problem occurred about 50% of the time, every 15 minutes, without a fix. 3) The worst part is that we told the account manager we did try it for a month and would upgrade to a yearly plan with more seats if we liked it. When we decided to cancel, we asked the account manager to ensure we would not be charged automatically. First, she said yes but then she claimed that since we did not inform them to cancel 30 days in advance, we had to pay for the next month. Should we have mentioned this when we first activated the account? We emailed them multiple times but never got a response.

“Outstanding software

Pros

AirCall user interface is great. Also, its setup process is fairly simple and offers easy routing configuration. Plus statistics tool is helpful, and it's easy to purchase additional numbers.

Cons

We faced some sync issues with Hubspot, low support and a few software bugs.

“Excellent for maintaining control over calls

Pros

The PowerDialer feature is one of Aircall's best features, as it helps us work systematically through lists with ease.

Cons

Aircall is not always easy to use, and I have come across two specific issues. First the only way to add a Google Sheets CSV to the PowerDialer is by publishing it as a webpage, which is inconvenient. Secondly, once someone hangs up, you can only add one disposition.

“Perfect for HubSpot integration

Pros

Integrating it was an easy task. Just one click and I had everything set up in minutes. Also it is very easy to get the contact center workforce up and running and the monitoring and management tools are quite reliable too.

Cons

I found that the administrator needs to have an operative license to manage the platform, and additional phone numbers are not provided sequentially, which can be a bit inconvenient.

“Ultimate call platform

Pros

Aircall software is really easy to use and user-friendly. There is no delay when it comes to calls or anything else. Overall, Aircall has been the best, and I honestly did not expect this platform to make our lives so much easier.

Cons

I did not like Aircall's login system.

“Aircall has transformed our customer service operations

Pros

The user-friendly interface and smooth call routing have definitely made a noticeable difference in our productivity.

Cons

We have had some issues with call quality from time to time, and it's been frustrating that there are limited integrations with certain CRM platforms.

“Makes call handling effortless

Pros

It has very much streamlined my call management process and improved customer interactions.

Cons

I genuinely feel that reporting and analytics features could be more powerful and insightful.

“Everything seems easy with Aircall

Pros

I really love the fact how easy it is to use and how efficient the call management features are.

Cons

I just wish the mobile app had more functionality and customization options.

“Changed the way how our support team operates (in a positive manner)

Pros

Aircall user friendly interface and smooth call management have really helped improve our efficiency.

Cons

There are occasional glitches and call quality issues that need to be addressed for a smoother experience.