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Overview
AT&T Office@Hand provides efficient cloud-based unified communications with its carrier-grade reliability and extensive integration ecosystem. While its initial implementation can require some effort, its mobility features and specified call center tools make it a compelling choice for flexible business handling.
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Starting Price
Custom
AT&T Office@Hand Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is AT&T Office@Hand?
AT&T Office@Hand is a call center solution offering voice, video, and messaging to modernize business communications. It allows effortless transition between devices, which solves the pain point of fragmented tools for remote teams.
Its key features improve professional image and efficiency. Scalable for any business size, it empowers users to manage operations from anywhere, which ensures constant connectivity and operational agility.
AT&T Office@Hand Pricing
This pricing for AT&T Office@Hand is based on the team size and business requirements. The provided plans include:
- AT&T Office@Hand Standard: $25.00/user/month
- AT&T Office@Hand Premium: $35.00/user/month
Disclaimer: The pricing is subject to change.
AT&T Office@Hand Integrations
The software supports integration with multiple systems and platforms to simplify workflow efficiency, such as:
Who Is AT&T Office@Hand For?
AT&T Office@Hand is ideal for a wide range of industries and sectors, including:
- Healthcare
- Retail
- Hospitality
- Call centers
- Transportation
- Manufacturing
Is AT&T Office@Hand Right For You?
Office@Hand is ideal for enterprise businesses looking for carrier-grade reliability and flexibility. Its mobile administration and AI features suit distributed teams and offer secure top-tier performance. The platform allows users to opt out of the sale or sharing of personal data, which makes it a secure choice.
Still unsure whether AT&T Office@Hand software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
AT&T Office@Hand Features
Omnichannel Customer Engagement
Representatives manage customer conversations across voice, text, and video using over 20 digital channels on one platform. This tool centralizes every interaction to ensure a steady and professional experience regardless of the communication method selected by the customer.
Smart Call Routing
An automated receptionist and multi-level routing system send callers to the correct person or department immediately. This feature handles incoming traffic professionally and ensures customers receive assistance without navigating through complicated or manual phone menus.
Live Quality Monitoring
Managers utilize live call listening, conversation parking, and automatic recording for enhanced oversight of daily operations. These tools maintain high-quality records for staff training and allow for the verification of important call details whenever necessary.
Real-Time AI Coaching
An AI assistant supports agents during live calls by providing instant tips and helpful advice based on the conversation. This technology monitors specific keywords or competitor mentions to deliver relevant information that helps representatives solve customer problems faster.
Automated Call Summaries
AI tools save time by automatically creating written transcripts and concise summaries of every conversation. Managers utilize these reports to identify the most important parts of a call and track required tasks without listening to entire recordings.
Pros And Cons of AT&T Office@Hand
Pros
Professional call handling with auto-receptionist and voicemail-to-email
Intuitive admin portal for simple setup and user management
Reliable call quality that remains clear for daily communication
Management of faxes and team collaborations from one platform
Effective real-time connection tools for remote and hybrid work
Cons
Customer support experiences may vary in consistency
Initial setup or number porting might encounter minor technical hurdles
Interface design can be further modernized
Video conferencing speed may fluctuate during high-usage periods
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Frequently Asked Questions
What language does AT&T Office@Hand support?
The platform currently supports the English language.
Does AT&T Office@Hand offer an API?
Information regarding the vendor’s API availability has not been provided.
What level of support does AT&T Office@Hand offer?
The platform provides support through phone and contact form.
What other apps does AT&T Office@Hand integrate with?
The platform integrates with various software and services such as Salesforce, Microsoft 365, Google Workspace, Zendesk, and Box.
What types of pricing plans does AT&T Office@Hand offer?
AT&T Office@Hand cost breakdown includes two plans: Standard ($25.00/user/month) and Premium ($35.00/user/month). Request a personalized AT&T Office@Hand price quote for your business today!
Who are the typical users of AT&T Office@Hand?
AT&T Office@Hand features are designed for businesses in industries like manufacturing, call centers, transportation, hospitality, retail, and healthcare.
Does AT&T Office@Hand have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.