AT&T Office@Hand
Last Updated
Overview
AT&T Office@Hand provides efficient cloud-based unified communications with its carrier-grade reliability and extensive integration ecosystem. While its initial implementation can require some effort, its mobility features and specified call center tools make it a compelling choice for flexible business handling.
AT&T Office@Hand Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
AT&T Office@Hand Features
Omnichannel Customer Engagement
Representatives manage customer conversations across voice, text, and video using over 20 digital channels on one platform. This tool centralizes every interaction to ensure a steady and professional experience regardless of the communication method selected by the customer.
Smart Call Routing
An automated receptionist and multi-level routing system send callers to the correct person or department immediately. This feature handles incoming traffic professionally and ensures customers receive assistance without navigating through complicated or manual phone menus.
Live Quality Monitoring
Managers utilize live call listening, conversation parking, and automatic recording for enhanced oversight of daily operations. These tools maintain high-quality records for staff training and allow for the verification of important call details whenever necessary.
Real-Time AI Coaching
An AI assistant supports agents during live calls by providing instant tips and helpful advice based on the conversation. This technology monitors specific keywords or competitor mentions to deliver relevant information that helps representatives solve customer problems faster.
Automated Call Summaries
AI tools save time by automatically creating written transcripts and concise summaries of every conversation. Managers utilize these reports to identify the most important parts of a call and track required tasks without listening to entire recordings.
Pros And Cons of AT&T Office@Hand
Pros
Professional call handling with auto-receptionist and voicemail-to-email
Intuitive admin portal for simple setup and user management
Reliable call quality that remains clear for daily communication
Management of faxes and team collaborations from one platform
Effective real-time connection tools for remote and hybrid work
Cons
Customer support experiences may vary in consistency
Initial setup or number porting might encounter minor technical hurdles
Interface design can be further modernized
Video conferencing speed may fluctuate during high-usage periods
AT&T Office@Hand Reviews
Total 10 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars70%
4
Stars10%
3
Stars10%
2
Stars0%
1
Stars10%
Share your experience
Small Business, 11-50 employees
“horrible experience”
Pros
There really isn't anything positive I can say about this product.
Cons
Our VoIP phones have been down for two months straight. We paid a $500 onsite technician fee expecting someone to help us through the transition but it turned out to be a complete scam. The sales team made plenty of promises and absolutely nothing came from them.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
2
Small Business, 11-50 employees
“works well for all kinds of teams”
Pros
Stands out as a full communication hub, bringing voice, video, messaging and file sharing together in one user friendly platform. It works especially well for remote and hybrid teams and the mobile integration is a big plus because business calls can be managed on the go without needing a separate app. Features such as the auto receptionist, call forwarding and voicemail to email give small businesses a much more polished, enterprise level feel. The admin portal is easy to figure out so setup and user management are simple to handle. It's scalable, dependable and connects nicely with tools like Salesforce which makes it even more valuable for growing teams and organizations.
Cons
Using this every day for business communication, I can say the platform is solid overall but there are still a few frustrations. Customer support can be inconsistent and there are occasional technical hiccups during setup or when porting numbers. Some features also take time to learn and billing issues have been reported as well which can negatively affect the overall experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
8
Alternative Medicine, 11-50 employees
“genuinely useful”
Pros
The software feels very dependable and helpful overall, something I can use with a lot of confidence. It's been genuinely useful in day to day use.
Cons
I don't really have any complaints. It works quickly, feels comfortable to use and there's basically nothing negative to point out.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of AT&T Office@Hand?
AT&T Office@Hand features are designed for businesses in industries like manufacturing, call centers, transportation, hospitality, retail, and healthcare.
What other apps does AT&T Office@Hand integrate with?
The platform integrates with various software and services such as Salesforce, Microsoft 365, Google Workspace, Zendesk, and Box.
What types of pricing plans does AT&T Office@Hand offer?
AT&T Office@Hand cost breakdown includes two plans: Standard ($25.00/user/month) and Premium ($35.00/user/month). Request a personalized AT&T Office@Hand price quote for your business today!
Does AT&T Office@Hand offer an API?
Information regarding the vendor’s API availability has not been provided.
What language does AT&T Office@Hand support?
The platform currently supports the English language.
What level of support does AT&T Office@Hand offer?
The platform provides support through phone and contact form.
Does AT&T Office@Hand have a mobile app?
Information regarding a dedicated mobile app has not been specified by the vendor.