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Overview
AT&T Office@Hand provides efficient cloud-based unified communications with its carrier-grade reliability and extensive integration ecosystem. While its initial implementation can require some effort, its mobility features and specified call center tools make it a compelling choice for flexible business handling.
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Starting Price
Custom
AT&T Office@Hand Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
What Is AT&T Office@Hand?
AT&T Office@Hand is a call center solution offering voice, video, and messaging to modernize business communications. It allows effortless transition between devices, which solves the pain point of fragmented tools for remote teams.
Its key features improve professional image and efficiency. Scalable for any business size, it empowers users to manage operations from anywhere, which ensures constant connectivity and operational agility.
AT&T Office@Hand Pricing
This pricing for AT&T Office@Hand is based on the team size and business requirements. The provided plans include:
- AT&T Office@Hand Standard: $25.00/user/month
- AT&T Office@Hand Premium: $35.00/user/month
Disclaimer: The pricing is subject to change.
AT&T Office@Hand Integrations
The software supports integration with multiple systems and platforms to simplify workflow efficiency, such as:
Who Is AT&T Office@Hand For?
AT&T Office@Hand is ideal for a wide range of industries and sectors, including:
- Healthcare
- Retail
- Hospitality
- Call centers
- Transportation
- Manufacturing
Is AT&T Office@Hand Right For You?
Office@Hand is ideal for enterprise businesses looking for carrier-grade reliability and flexibility. Its mobile administration and AI features suit distributed teams and offer secure top-tier performance. The platform allows users to opt out of the sale or sharing of personal data, which makes it a secure choice.
Still unsure whether AT&T Office@Hand software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
AT&T Office@Hand Features
Representatives manage customer conversations across voice, text, and video using over 20 digital channels on one platform. This tool centralizes every interaction to ensure a steady and professional experience regardless of the communication method selected by the customer.
An automated receptionist and multi-level routing system send callers to the correct person or department immediately. This feature handles incoming traffic professionally and ensures customers receive assistance without navigating through complicated or manual phone menus.
Managers utilize live call listening, conversation parking, and automatic recording for enhanced oversight of daily operations. These tools maintain high-quality records for staff training and allow for the verification of important call details whenever necessary.
An AI assistant supports agents during live calls by providing instant tips and helpful advice based on the conversation. This technology monitors specific keywords or competitor mentions to deliver relevant information that helps representatives solve customer problems faster.
AI tools save time by automatically creating written transcripts and concise summaries of every conversation. Managers utilize these reports to identify the most important parts of a call and track required tasks without listening to entire recordings.
