Better Voice

Better Voice

Last Updated

Overview

Better Voice software provides a sophisticated cloud-based telephony environment designed to enhance professional communication through automated call handling and intelligent routing. While advanced features and flexibility could be improved, the platform's robust mobile integration justifies its deployment for growing businesses.

Better Voice Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Reporting and Analytics
  • CRM Integration

Better Voice Features

Easy Customization

This platform offers a highly streamlined setup process that allows users to fully configure their professional phone system in less than five minutes. Through a simple, guided walkthrough, businesses can establish a functional call center environment without needing technical expertise.

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Outbound Calling Capability

Users can maintain a professional image by dialing out from any of their designated business numbers using the mobile application or web dashboard. This versatility ensures that professionals can handle business communications effectively from any location while keeping personal numbers private.

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Call Forwarding And Sharing

Better Voice includes advanced forwarding functionality that automatically redirects incoming calls to other team members when the primary user is unavailable. By sharing voicemails across the organization, teams can ensure faster response times and higher levels of customer satisfaction.

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Voicemail To Text Transcription

The software features a powerful voicemail-to-text tool that provides accurate transcriptions of audio messages directly to the user's inbox. These transcripts can be easily imported into a CRM system, saving significant time otherwise spent manually relaying or recording information.

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Integrated SMS Support

The platform fully supports SMS, allowing users to receive and respond to inbound text messages directly through the Better Voice application. This feature enables a multi-channel communication approach, ensuring that all client interactions are managed within a single, professional interface.

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Pros And Cons of Better Voice

Pros

  • Simple call routing works reliably

  • Easy time of day call sorting

  • Suitable for small, basic call setups

Cons

  • Support focuses mainly on self service resources

  • Call transfer between operators could be useful

Better Voice Reviews

Total 1 reviews

3

All reviews are from verified customers

Rating Distribution

5

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0%

4

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0%

3

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100%

2

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1

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Share your experience

AR
Adam R.

Entertainment, N/A employees

3.0

“limited support”

Pros

At its core, the software does the job well. Incoming calls go through, they can be routed to cell phones and the time of day sorting is useful. It handles the simple functions reliably so if all you need is to connect a small group of agents on one phone line, it works just fine.

Cons

That said, it comes with almost no extras or advanced tools. There's no way to transfer calls between operators which is a pretty big limitation. Support was also very lacking and it took a long time to reach an actual person through chat who could provide anything helpful. There's no phone support and email support was barely there either.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

3

Functionality

7

Frequently Asked Questions

What types of pricing plans does Better Voice offer?

The Better Voice price is $20/month/user, with $5/month for extra numbers. Request a personalized Better Voice pricing quote for your business.

What other apps does Better Voice integrate with?

Information about integrations is currently unspecified by the vendor.

Does Better Voice offer an API?

Yes, Better Voice offers an API.

What level of support does Better Voice offer?

Better Voice offers support through a help center, email, phone, and chat.

What language does Better Voice support?

Better Voice is available in English and Spanish.

Does Better Voice have a mobile app?

Yes, Better Voice has a mobile app for Android and iOS.

Who are the typical users of Better Voice?

Typical users include industries like real estate, legal services, education systems, and medical practices.