Bright Pattern Reviews

“Outstanding app with a great contact center platform

Pros

The software is incredibly easy for me to use and implement with an easy interface and impressive robustness.

Cons

The platform offers a wide range of functionalities and features that greatly assist me in my day to day work.

“So good and effective software

Pros

I find it to be a powerful product that's easy to use and allows me to implement all kinds of campaigns and integrations in no time.

Cons

I think the Click to Call feature could be improved by expanding it to include Click to Video.

“Best value for money

Pros

In my experience it's one of the best call routing applications in the CCaaS industry just as good as others like Genesys.

Cons

I believe it would be beneficial if it had its own workforce management solution.

“It truly cares about their customers

Pros

Bright Pattern really cares about its customers, from level one support all the way up to the CEO. They're always focused on driving customer satisfaction and the product is flexible enough to grow with my organization.

Cons

Honestly there's nothing I dislike about the product.

“Great for automation

Pros

The integration and implementation process was smooth for me, it's easy to use and I love the level of control and flexibility I have when building voice and chat scenarios.

Cons

The email routing feature could use more flexibility and additional features to match other areas of the platform.

“Excellent autodialer tool

Pros

I really appreciate the single sign on option using my office email, it makes things so much easier.

Cons

One issue I've noticed is that the toggle buttons tend to blend with the color scheme of the software, so I have to be careful not to click the wrong one. The log out button is also a bit too close to the checkmark button.

“Switching to BrightPattern was a game-changer

Pros

What I love most is that out of the box, it covers such a wide range of needs. Plus it's simple to customize further and the sales and build teams were a dream to work with. They created exactly what I wanted and trained a staff of 100 without any issues.

Cons

There's nothing I like least about the platform, everything has been a positive experience from start to finish, and we're certainly not an easy client with many demands around HIPAA and PCI compliance.

“Amazing and efficient

Pros

Bright Pattern has an exclusive feature I find amazing, it lets me pre record replies for calls. When a customer calls with a question, the operator can play the pre recorded response, which answers the customer's query. This feature works flawlessly and is unique to Bright Pattern. Plus, I can record and manage call sessions easily, with insights available later.

Cons

To this day I haven't had any issues with BrightPattern. It seems to have all the necessary features, and everything is functioning as it should.

“Gets the job done

Pros

The outgoing predictive dialing feature is incredibly powerful for me. I can make tens of thousands of calls in a single day, something other solutions struggle to do. The Bright Pattern team helped set up my user accounts quickly so I was up and running in no time.

Cons

I genuinely can't think of any recommendations to make. The software is already excellent as it is.

“Reliable software with an incredible integration team

Pros

I've found Bright Pattern to be solid software with few to no outages over the last six months. End users adapted quickly, and the implementation team was fantastic to work with. API integrations were easy for someone with a systems background and overall I'm very satisfied with the product.

Cons

The admin experience is generally good, but some areas could be improved for example, settings aren't always where you might expect them to be.

“With 25 years of call center expertise, BrightPattern is the best

Pros

I love the ease of use and the excellent features. One thing I would like to see more of is virtual queue callbacks.

Cons

I think the virtual queue callback feature should be something that's more commonly used or emphasized.

“Simplifying contact center administration

Pros

BPCC is incredibly easy for me to manage and maintain and we were able to build our contact center in just a few days.

Cons

It could benefit from more detailed explanations of errors and reference codes in the documentation, which would help me troubleshoot issues more effectively.

“Easy to use and implement

Pros

I think the software is very user friendly and the implementation time was much quicker compared to other big players in the market.

Cons

It sometimes feels like any new updates take a bit too long to be implemented.

“Outstanding partner with a great quality-to-price ratio

Pros

The implementation process was quick and easy for me, and the software is very plug-and-play. It's 100% omnichannel, powerful, simple to use and incredibly stable.

Cons

Compared to other alternatives on the market, everything about BrightPattern has been overwhelmingly positive.