Last Updated
Overview
Bright Pattern software is a powerful cloud-based contact center software that enhances customer experience with seamless Omnichannel support, unified reporting, and quick implementation. While email routing lacks flexibility, Bright Pattern compensates with smooth integration and implementation. Empower your business with reliable, compliant, and flexible solutions designed to grow with you.
Overall Rating
Based on 14 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Bright Pattern Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is Bright Pattern?
Overview
Bright Pattern is a robust and multipurpose contact center software designed for organizations, from startups to major corporations. It provides strong, cloud-based solutions that enable seamless consumer interactions across multiple channels. Customer service teams and support centers trust Bright Pattern and enhance operational efficiency with its secure, compliant, and easily scalable platform. It brings ease for users with quick implementation and comprehensive reporting, making it a preferred choice for modern businesses.
Bright Pattern Pricing
- Call Center Standard
- Digital CX
- Omnichannel CX
- Bright Pattern Mobile
Users can get pricing according to their business needs by contacting sales.
Bright Pattern Integrations
Bright Pattern software integrates with the following apps:
- Microsoft Dynamics 365
- Salesforce
- Zendesk
- Oracle Service Cloud
- ServiceNow
- HubSpot
- Zoho
Who Is Bright Pattern For?
Bright Pattern is designed for enterprises, mid-sized businesses, and virtual call centers and covers the below-mentioned industries/sectors:
- Healthcare
- Insurance
- Retail
- Travel and Hospitality
- Financial Services and Banking
- Telecommunications
- Government
- Education
Is Bright Pattern Right For You?
Bright Pattern is the ultimate solution due to its strong Omnichannel compatibility, cloud-based flexibility, and smooth CRM connectivity. It provides the users with comprehensive analytics, AI-powered capabilities, and user-friendly interfaces, making it both cost-effective and successful in improving customer service operations.
Are you still unsure whether Bright Pattern is the perfect choice? Please contact our customer service staff at (661) 384-7070 so that you can make a better decision.
Bright Pattern Features
Scalable For Any-Sized Business
This feature ensures that Bright Pattern can grow with your business, making it ideal for both small startups and large enterprises. It allows seamless operations expansion without needing to switch platforms.
Omnichannel Scenarios
Bright Pattern enables seamless communication across multiple channels, enhancing the customer experience. It allows customers to interact through their preferred channels, improving satisfaction and engagement.
Unified Omnichannel Reporting
This important feature offers comprehensive reporting across all communication channels, helping in better decision-making. It provides insights into operations, supporting users in optimizing their strategies effectively.
Fastest ROI And Time-To-Implement
This vital feature ensures quick implementation and a fast return on investment, which is crucial for businesses seeking immediate benefits. Furthermore, users will start experiencing rewards swiftly due to Bright Pattern's efficient deployment.
Skills-Based Routing
This feature directs customer inquiries to the most qualified agents, improving resolution rates and customer satisfaction. It further ensures that customers receive the best possible service from the right experts.
Pros And Cons of Bright Pattern
Pros
Easy to use and implement
Intuitive interface
Smooth integration and implementation
Powerful features
Cons
Log out button placement issue, according to some software users
Email routing lacks flexibility
Few settings are complex, according to some software users
Bright Pattern Reviews
Total 14 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars86%
4
Stars14%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Computer Software, 51-100 employees
More than a year
“Best value for money”
Pros
In my experience it's one of the best call routing applications in the CCaaS industry just as good as others like Genesys.
Cons
I believe it would be beneficial if it had its own workforce management solution.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Telecommunications, 51-100 employees
More than a year
“So good and effective software”
Pros
I find it to be a powerful product that's easy to use and allows me to implement all kinds of campaigns and integrations in no time.
Cons
I think the Click to Call feature could be improved by expanding it to include Click to Video.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
More than a year
“Outstanding app with a great contact center platform”
Pros
The software is incredibly easy for me to use and implement with an easy interface and impressive robustness.
Cons
The platform offers a wide range of functionalities and features that greatly assist me in my day to day work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Bright Pattern offer an API?
Yes, Bright Pattern offers an API.
What other apps does Bright Pattern integrate with?
Bright Pattern integrates with Zendesk, Salesforce, ServiceNow, Hubspot, Zoho, Oracle Service Cloud, and Microsoft Dynamics 365.
What language does Bright Pattern support?
Bright Pattern supports English, German, and Arabic languages.
Does Bright Pattern support mobile devices?
Yes, Bright Pattern supports mobile devices.
What types of pricing plans does Bright Pattern offer?
Bright Pattern price is only available upon request.
Who are the typical users of Bright Pattern?
Bright Pattern is typically used by enterprises, medium-sized businesses, and virtual call centers. It covers healthcare, financial services and banking, education, insurance, retail, telecommunications, travel and hospitality, and government industries/sectors.
What level of support does Bright Pattern offer?
Bright Pattern provides support through phone and email.