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Bright Pattern software is a powerful cloud-based contact center software that enhances customer experience with seamless Omnichannel support, unified reporting, and quick implementation. While email routing lacks flexibility, Bright Pattern compensates with smooth integration and implementation. Empower your business with reliable, compliant, and flexible solutions designed to grow with you.

Bright Pattern Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What is Bright Pattern?

Overview

Bright Pattern is a robust and multipurpose contact center software designed for organizations, from startups to major corporations. It provides strong, cloud-based solutions that enable seamless consumer interactions across multiple channels. Customer service teams and support centers trust Bright Pattern and enhance operational efficiency with its secure, compliant, and easily scalable platform. It brings ease for users with quick implementation and comprehensive reporting, making it a preferred choice for modern businesses.

Bright Pattern Pricing

Bright Pattern cost is offered through four plans:
  • Call Center Standard
  • Digital CX
  • Omnichannel CX
  • Bright Pattern Mobile

Users can get pricing according to their business needs by contacting sales.

Bright Pattern Integrations

Bright Pattern software integrates with the following apps:

  • Microsoft Dynamics 365
  • Salesforce
  • Zendesk
  • Oracle Service Cloud
  • ServiceNow
  • HubSpot
  • Zoho
Watch the free Bright Pattern demo to learn more about its integrations.

Who Is Bright Pattern For?

Bright Pattern is designed for enterprises, mid-sized businesses, and virtual call centers and covers the below-mentioned industries/sectors:

  • Healthcare
  • Insurance
  • Retail
  • Travel and Hospitality
  • Financial Services and Banking
  • Telecommunications
  • Government
  • Education

Is Bright Pattern Right For You?

Bright Pattern is the ultimate solution due to its strong Omnichannel compatibility, cloud-based flexibility, and smooth CRM connectivity. It provides the users with comprehensive analytics, AI-powered capabilities, and user-friendly interfaces, making it both cost-effective and successful in improving customer service operations.

Are you still unsure whether Bright Pattern is the perfect choice? Please contact our customer service staff at (661) 384-7070 so that you can make a better decision.

Bright Pattern Features

This feature ensures that Bright Pattern can grow with your business, making it ideal for both small startups and large enterprises. It allows seamless operations expansion without needing to switch platforms.

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Bright Pattern enables seamless communication across multiple channels, enhancing the customer experience. It allows customers to interact through their preferred channels, improving satisfaction and engagement.

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This important feature offers comprehensive reporting across all communication channels, helping in better decision-making. It provides insights into operations, supporting users in optimizing their strategies effectively.

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This vital feature ensures quick implementation and a fast return on investment, which is crucial for businesses seeking immediate benefits. Furthermore, users will start experiencing rewards swiftly due to Bright Pattern's efficient deployment.

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This feature directs customer inquiries to the most qualified agents, improving resolution rates and customer satisfaction. It further ensures that customers receive the best possible service from the right experts.

how it worksSee How It Works

Pros and Cons of Bright Pattern

Pros

  • Easy to use and implement
  • Intuitive interface
  • Smooth integration and implementation
  • Powerful features

Cons

  • Log out button placement issue, according to some software users
  • Email routing lacks flexibility
  • Few settings are complex, according to some software users

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Frequently Asked Questions

Yes, Bright Pattern offers an API.