“Laggy interface”

Pros

Something I really appreciate about it is how awesome the customer service is. It also helps that I can keep working on other tasks while using it.

Cons

On the downside the user interface can be hard to navigate and the reports don't function properly.

“fast voice broadcasts”

Pros

Being able to send voice broadcasts to a large group of clients is a huge plus. The whole process is quick, takes under five minutes and all I have to do is record a message, attach it to my email list and send it out. It's very effective.

Cons

The first time using it can feel a bit unfamiliar but after trying it a couple of times, it becomes pretty simple and you get the hang of it quickly. Besides that I can't think of anything to point out here.

“responsive support”

Pros

Whenever I had questions, the team got back to me very quickly which I really appreciated.

Cons

When we were ready to use it, it still didn't have all the features and extras that would have made it the best fit for our needs.

“helpful for new customer calls”

Pros

I've been using this app for years and it's been really useful for reaching out to new customers. It gives them the option to call me back whenever it works best for them and if they don't, I just follow up with a call myself.

Cons

I no longer get notifications when new people are added to my list.

“reliable SMS automation”

Pros

If you just need a solid, no frills SMS platform that reliably handles customer texting, this one fits the bill. I haven't used a huge number of SMS tools so take that into account but it covers the basics well without overloading things with unnecessary extras. Keywords are easy to access, creating new groups is easy and setting up automated sequences is useful. The third party integrations are strong too especially with tools like Zapier.

Cons

Compared with how polished and modern a lot of SaaS platforms look now, this interface can feel a little outdated. Moving between groups, keeping track of the difference between follow ups and triggers and other small usability issues can create extra friction. Building out a flow and setting up a user group could definitely be more organized. I'd love to see it borrow some ideas from platforms like Justuno, Klaviyo or ManyChat which all feel more user friendly and have a lower learning curve.

“Easy to use”

Pros

This platform is really simple to use. I had never sent bulk text messages before and within about half an hour I had my contact list uploaded and my message sent out.

Cons

The text messages are limited in length so there aren't many characters to work with.

“huge time saver”

Pros

Call Loop has saved me a ton of time and it didn't take long at all to learn how to use.

Cons

An addition that would make it even more helpful is having uploaded phone number lists automatically identify whether a number is a mobile phone or a landline.

“user friendly tool”

Pros

A user friendly marketing tool that's reasonably priced and simple to work with.

Cons

I didn't run into any problems at all while using this platform.

“flexible integrations that deliver”

Pros

Getting this set up was really convenient and the flexibility with integrations has been the biggest advantage for us. It connects with different platforms without much effort and you don't need deep technical knowledge to make it work. We linked it with HubSpot and Infusionsoft and now both our email campaigns and SMS through Call Loop are triggered automatically.

Cons

The downside is that it doesn't support a Spanish accent which has been disappointing for us since a large part of our customer base is Latino.

“Quick setup”

Pros

Its really easy to get started with and my experience has been consistently reliable every time I use it.

Cons

Something that would make it even better is having more tutorials or shared best practices available.

“reliable calling at a great price”

Pros

The pricing is excellent and the service performs reliably and gets the job done effectively.

Cons

Getting everything set up took a little effort and the workflow was somewhat complicated to understand at first.

“affordable broadcasts and tracking”

Pros

Very convenient to access online and once approval goes through, uploading contact lists is fairly simple. I also like that broadcast performance can be tracked with just a few clicks inside the campaign. The pricing makes this service a pretty good choice.

Cons

One thing that caught me off guard was that it never clearly mentioned I'd need approval before uploading my own contact lists. It also took some digging to figure out where to create my first recording and then where to find it again for review. I ran into an issue with credits being charged per contact too. Even though my recording stayed within the stated maximum length, it still used more credits than I had planned for. Definitely keep a close eye on recording length because if you get anywhere near the limit, you may spend more credits than expected. And if you want to measure ROI, you'll have to set up your own system for tracking incoming leads or sales which may not even be worth the extra effort at this price point.

“simple to set up”

Pros

Getting everything up and running wasnt difficult and the help section was actually useful whenever I had questions.

Cons

I'd still like to see the SMS pricing come down a bit since it can become expensive when sending messages to larger groups.

“helpful test feature”

Pros

Simple to get started with and the test feature was especially helpful. It gave me a clear picture of exactly what a potential client would experience.

Cons

The website felt a little confusing to navigate at first.

“Message character limit is frustrating”

Pros

I like how you get notified whenever new contacts are added or removed as its useful in helping me keep track of my contact lists.

Cons

Its message character limit is frustrating and the payment setup isn't ideal either. Paying through a subscription would be much more convenient than having to buy credits.

“well organized workflow”

Pros

The platform is very simple to use. On top of that the support team is quick to respond, friendly and professional throughout the process.

Cons

I have not run into any issues so far and there really are no cons for me to mention.

“handy list automation”

Pros

All day, it keeps gathering my data automatically. I barely have to do anything to keep my lists organized which has been really helpful.

Cons

When it comes to exporting, the data format looks like the matrix. I've only used it with Excel up to now but I may need to move it into a new CRM or booking platform soon.

“better engagement through text”

Pros

Texting offers and promotions through this has worked really well for us. The click through rates we get from text campaigns are much higher than what we usually see with email. Another big plus is that once customers opt in, they tend to remain subscribed which has been far more consistent than our email lists.

Cons

The only minor downside is that the initial setup takes a little time to learn but after that, it's simple to manage and use.

“Great email list growth”

Pros

Thanks to this platform, I've been able to grow my email list in a really practical way. People can join my mailing list directly without having to visit my website or any of my social media pages which has made the whole process much more effective.

Cons

Getting everything set up was a bit tricky at first. I'm not the most tech savvy person so it took me some time to understand how to make it work but I did manage to figure it out in the end.

“really simple to use”

Pros

Right away, it felt very user friendly and everything works the way it should. I really appreciate how simple it is to use while still performing well.

Cons

I don't have any negative feedback to share here.