“charged for months after cancellation”

Pros

Honestly, my experience was terrible and I really don't have anything positive to say about either the product or the team behind it.

Cons

I never even used the service but they still failed to process my cancellation request and ended up charging me for six months.

“let us reach people fast”

Pros

One thing that's worked really well is putting keywords on printed materials to move offline traffic online. This really helped us idenitfy the keywords that work best and so we were able to reach people fast, share information quickly and offer things like free shipping codes along with support whenever needed.

Cons

Nothing significant comes to mind right now. If anything, I'd maybe like to see a few more functions added to the mobile app.

“clean dashboards”

Pros

Getting around the dashboard was very easy and everything felt simple to navigate.

Cons

It was missing some marketing features and tools like loyalty programs, contests and similar options would have made it more useful.

“simple to use interface”

Pros

Right from the start, it has been very easy to use. The interface is simple and the features cover exactly what our business needs. It works well, gets the job done and honestly I don't have any real complaints.

Cons

If I had to point out one thing, I'd say the pricing could be a little lower given today's tech market. Other than that, I really don't have any complaints.

“Integrations are fantastic”

Pros

Connecting this product with our ActiveCampaign automations has been the most valuable part for us. The integration is incredibly smooth and has made our workflow much more efficient.

Cons

The biggest thing that could be better is the reporting. I'd really like to have a few more reporting options available. I also ran into an error when trying to download our recorded messages to send out for approval but when I contacted support through chat, he responded very quickly and helped me sort it out.

“sales updates that keep everyone aligned”

Pros

Broadcasting a new sales incentive to the field is really convenient and it makes sure new sales reps stay informed and up to date.

Cons

One thing that could be improved is being able to customize the single keyword as needed without having to cancel or delete the entire account.

“timely delivery”

Pros

Reaching customers quickly matters a lot to us and the scheduling feature along with the immediate delivery option has worked really well. It's also helpful that the platform connects with our email service so we can easily add customers to our list.

Cons

Every now and then, the chat support feature is a bit slow when trying to get in touch with someone for help.

“frustrating to navigate layout”

Pros

I appreciate how it collects cell phone numbers for me which lets me stay in touch with people and potential clients through text messaging.

Cons

Using it is frustrating because the interface is difficult to figure out. I end up struggling with the program every single time and it really annoys me. As soon as I come across another funneling tool that works better, I'll probably switch.

“helpful support team”

Pros

Being able to pay as you go without a monthly fee is the biggest advantage and the support team is really helpful whenever questions come up.

Cons

There's a slight learning curve at first when it comes to figuring out how to send messages and organize stored contacts.

“quick texting with simple setup”

Pros

Getting started with this software was very simple. It doesn't take much information to import contacts and sending out text messages is quick and easy.

Cons

Something I'd still like to learn more about is whether it integrates with other systems.

“triggered calls dont come through”

Pros

If it had worked the way it was described, the feature set would have been really strong.

Cons

This hasn't worked reliably at all. The triggered calls don't come through and the HTTP POST URL they provided was incorrect. Even after customer service gave me the updated URL some calls still fail to trigger.

“automatically removes opted out numbers”

Pros

Something this app does really well is automatically removing opted out numbers from every list which saves a lot of time and helps keep everything compliant.

Cons

Honestly, I don't have anything I dislike about this.

“simple CRM texting win”

Pros

It's simple to use, integrates well with my CRM and works nicely for both text and voice broadcasts.

Cons

One feature that would make it even better is having list management built into the CRM integration so I wouldn't need to import lists manually but that's only a small issue.

“Time limit free texting credits”

Pros

Sending out texts is simple and I really appreciate that the credits we pay for don't expire so there's no pressure to use them within a set timeframe.

Cons

I do wish it offered more reporting and tracking options.

“Handy communication scheduling”

Pros

Scheduling text messages is really simple with this tool which has been very convenient to use.

Cons

Wish we could get click through reports.

“fast setup”

Pros

No one in our office had much experience with auto call or SMS platforms before but even while testing the free version, we were able to get everything set up very quickly. It's been a really valuable way to notify patrons about last minute event updates, parking changes and similar details. We've also received very positive feedback from the people we contact.

Cons

Up to this point we haven't had any problems using it.

“affordable tool with helpful reminder options”

Pros

A feature that really stood out to me was being able to turn an SMS into a live call just by texting back a number. The platform is very simple to use and the reminder options are helpful to set up. These days, having both SMS and voice messaging that can be sent out quickly to clients is really important and this software handles that well. The price is also very low compared to how much you're able to do with Call Loop.

Cons

The part I liked least was that there aren't any features available for changing the language.

“broken reporting feature”

Pros

One thing that keeps me coming back is the pricing. The pay as you go setup works really well and they occasionally run sales on calls which helps even more. The person running the company also seems good and genuine.

Cons

My biggest frustration has been the reporting which has been broken for at least a year. On top of that the outsourced support team never seems to have any real answers beyond saying it's on the list. It was apparently fixed at one point but then an update caused it to break again. Aside from that, the service is great.

“perfect for mass text offers”

Pros

This has been the ideal software for sending mass texts to subscribers especially when I want to share discounts and coupons on merchandise. It's the only platform I use for this.

Cons

I honestly don't have anything negative to say about it.

“High value product”

Pros

It is very affordable for what you get and its super simple to use and setup. It delivers more features for the money than a lot of competing options so it feels like you get a lot more while spending less.

Cons

One thing I'm still unsure about is whether the voicemail bypass feature works consistently across every type of cell phone.