“powerful SMS reminders at low cost”

Pros

It lets me set up SMS reminders and voice calls and I've used it to boost webinar attendance quite a bit. One of my clients also uses it to drive better member engagement by sending reminders for scheduled calls and follow ups. SMS has really become a must have tool now. The voice messaging is also flexible, whether someone answers live or it goes to voicemail and that makes it very effective for webinars, sales and other types of engagement. We've even seen registration forms collect cell numbers at rates above 90%. I also have several SMS opt in series running for speaking engagements and off site lead generation. The setup is simple, includes multiple steps and makes it possible to stay responsive while gathering several pieces of information. The biggest advantage is the low cost. Clients are often hesitant to add another SaaS subscription so the pay as you use credit model from it makes it a very practical option to roll out. It's also competitively priced compared with other SMS platforms.

Cons

Honestly I'd still like to see a bit more flexibility when pushing data from Infusionsoft into this. Aside from that, I'm very satisfied with it and recommend it often.

“requires little to no technical knowledge”

Pros

Using and setting this platform up didn't require any technical know how to figure out. Within just a few hours of getting access, I was already sending text messages to a list we had acquired.

Cons

Only issue I had was with reply notifications. I think there should be a better way to alert users when someone responds to a marketing text.

“fast scheduled texting”

Pros

This app is very simple to figure out. I just upload my list, write my message and it's ready to go. Being able to schedule text sends ahead of time is another feature I really appreciate.

Cons

I hope they'll add the option to attach a JPG to a text. Sometimes a picture says much more than words and that's really my only complaint.

“amazing support team”

Pros

Putting text messages together is really easy and the customer service has been fantastic. It's also very useful that you can insert a shortened website link into the message so customers can tap it and get more information about your product event or anything else.

Cons

The software really needs a way to organize phone numbers into groups after customers have already signed up for my service. Right now, the only way to do it is to export my full database as a CSV, split the new numbers into separate CSV files, create a new group in the software and then upload the new CSV again. The whole process is way too complicated.

“connects well with Infusionsoft”

Pros

One of the best parts of this program is how well it connects with Infusionsoft. Being able to pick my own keyword is also a big plus. I also really appreciate that it lets me build additional follow up steps into the text sequence and send broadcasts to subscribers.

Cons

Its follow up setup was a little confusing especially around the integration piece. The flow felt somewhat out of order and I had to stop and think through everything carefully to make sure the correct fields were being captured in Infusionsoft. I'm not exactly sure what the best fix would be but maybe adding more guidance text or changing the setup flow would help. I was able to figure it out in the end though I'd still like it to feel more user friendly overall.

“fantastic integrations”

Pros

Connecting it with other contact management tools has been really useful. You can set up voice calls or text campaigns in advance and have them go out exactly when needed. On top of that one of their support reps responds very quickly to questions or concerns and consistently checks in to ask how they can make the service even better.

Cons

If staying in touch with clients matters, there's really no reason not to appreciate this tool. Text messaging is especially effective since nearly everyone reads their texts.

“Solid text outreach”

Pros

Getting started with it feels fairly easy and it does a really strong job of helping me connect with audiences. The list building features let me make the most of text marketing so I can reach potential clients through a channel they're much more likely to read and respond to.

Cons

The integration side can be a bit confusing. It took me several tries to set up lists in MailChimp before everything finally worked properly.

“Callback feature is great”

Pros

A feature I really appreciate is being able to leave a message with my phone number so interested customers can call me back. It's also especially helpful for beginners who feel nervous about calling customers directly.

Cons

I haven't run into any major issues with this software.

“good fit for event texting”

Pros

Setting up a text campaign with this tool is incredibly simple and it made a real difference for us. Sending a text before our virtual hiring events helped boost attendance by 20% and it also seemed to keep participants better informed going into the event. There are quite a few ways to use this platform but it has been an especially strong fit for event promotion in our case. I'd also suggest looking at their sister product, Salesmsg if you need two way texting. We ended up using Salesmsg as our engagement tool and Call Loop as our broadcast tool and that combination worked really well for us. On top of that the customer service from both products has been outstanding.

Cons

Nothing major comes to mind. If I had one small wish, it would be for a higher character limit although that restriction does have an upside since it pushes you to keep your call to action short and clear.

“buggy system”

Pros

The interface is clean and when the platform actually works, it's simple to use. Support does make an effort to be helpful and the pricing is fairly in line with what other companies in this space charge.

Cons

Too many bugs make the system unreliable and tech support keeps shifting responsibility instead of owning the problem. I even documented that their platform was not working properly and rather than fixing the issue, they offered me 50% off. That does not solve anything and Call Loop ended up making me look bad in front of my client.

“top notch support reps”

Pros

Getting started with it was simple and the customer service has honestly been the best I've dealt with in a professional setting. I've been especially pleased with their integrity and how quickly they respond whenever there's an issue with broadcasts.

Cons

Inbox since it feels hard to navigate. I also wish those messages were forwarded to my email or by text because that would make things much better.

“budget friendly texting that delivers”

Pros

Keeping texting costs within my budget has been a big plus and the per text pricing is clear and fair. Setting up lists and sending messages is also simple so getting campaigns out the door doesn't take much effort.

Cons

The Mailchimp integration can be unreliable since it doesn't work consistently. I also use Jotform to collect data so having that as an option for building my lists would make the platform even better.

“HubSpot integration boosts outreach”

Pros

Having HubSpot, lists and workflows all integrated is a big plus. It's going to make it much simpler for us to talk with our audience and stay engaged while we're speaking.

Cons

My only concern is the chance of a sync issue since that could lead to people not receiving the free resources they were promised.

“quick to setup”

Pros

Honestly setting everything up almost no time and everything has been working smoothly. The pricing is very reasonable as well. I haven't started using the phone features yet.

Cons

I've really enjoyed using this tool and honestly don't have any complaints.

“Lead generation on autopilot”

Pros

Using this service feels like a huge growth opportunity for my business, I can honestly see it helping me scale by 500%. I absolutely love how easy it is to use and how it keeps connecting me with new leads even while I'm asleep.

Cons

There were a couple of minor hiccups while setting up Mailchimp but the support team was amazing. They were responsive, polite and helped me sort everything out right away.

“user friendly platform”

Pros

With just a few clicks, I can get a lot done in it. The platform feels very user friendly and anytime I've needed help, the support response has usually been fast.

Cons

It covers what I need right now and although I might notice areas that need refining once my needs become more complex, everything is working really well for the time being. There really isn't much to complain about at this point.

“Call Loop review”

Pros

The platform is very user friendly. It also comes with plenty of great integrations which makes it much easier to connect with other web marketing tools already in use.

Cons

The feature set feels a bit limited. I was hoping to do more within the platform especially when it comes to moving full contact details from one list to another through keyword entry.

“quick campaign setup”

Pros

Figuring out you way around the platform and setting up campaigns doesnt take much effort. Once everything is in place, being able to duplicate campaigns so easily is a really nice feature.

Cons

Something we'd love to see is tracking for how many follow up messages were sent, along with any errors in the numbers we upload. Those errors are visible in regular campaigns but they don't appear for follow up messages.

“voicemail broadcasts made simple”

Pros

Setting up a voicemail and text broadcast campaign and then running is really effortless with this software. The pricing feels reasonable and the customer support team has been excellent whenever needed.

Cons

Our experience with it has been excellent overall and I really don't have any negatives to mention.

“Excellent basics”

Pros

It does basic tasks really well. Sending out a simple text or voice broadcast is really simple and doesn't take much effort.

Cons

At times I wish it offered more advanced options, like the ability to send longer text messages. Better contact management would also help and I'd really recommend more detailed views for subscribers and unsubscribes. I'd also prefer it if opting out of text messages didn't automatically affect the other lists someone is on or remove them from voice broadcasts as well.