CallAction

This feature builds campaign automation using MMS text, including images, GIFs, video, and audio. It supports vCards, task reminders, scheduled Zapier Zap actions, automated tagging, and call connect. Teams can structure follow-up sequences that run on defined schedules across messaging and calling.

The platform organizes contacts into call lists so agents can power dial and send text messages from a built-in VoIP single-line dialer. Outbound calls can be recorded and transcribed to text. It also supports inbound callbacks and missed-call text automation templates for responses.

The software captures inbound phone calls and text messages into your CRM using dedicated local or toll-free tracking numbers. It provides advanced call notifications to alert users before incoming calls. This setup keeps contact records created from inquiries and reduces manual entry.

This feature sets up unlimited text for info keywords and response campaigns to generate direct consent inquiries. It connects each keyword to custom campaigns for automated follow-up. Teams can standardize initial replies and continue messaging based on the selected keyword.

The platform routes email, call, and text inquiries to sales teams using round robin or jump ball rules. It applies to specified time schedules and uses catch-all fallback settings when needed. This helps distribute new inquiries consistently across available team members.