CallHippo Reviews

Pros

CallHippo has really helped improve our customer engagement and boost team performance. Plus being able to track and analyze call data in real-time has totally changed how our customer service team works. And with its CRM integration, we can easily organize and access all our interactions.

Cons

I think the dashboard could benefit from more customization options to better suit our specific needs.

Pros

I find the call quality and productivity tracking simply excellent. Also it is simple to use and performs well even in areas with low coverage.

Cons

Occasionally, calls disconnect automatically, which causes inconvenience.

Pros

Over the past 3 years, we have had a great experience using CallHippo. The service is simply the best, especially the support team as they are always patient and handle even the smallest requests of ours. It is really refreshing to work with a team that truly knows their system, unlike so many tech teams these days who know nothing.

Cons

Honestly, I do not have anything negative to share. I'm just adding this because of the character limit in the form.

Pros

CallHippo offers a wide range of great features that simplify business communication. Plus its call tracking and analytics, along with high-quality services have made our client interactions much more organized and smooth. The clean interface allowed our team to start using the platform without any technical hiccups. Its reliability and performance have been consistently top-notch and are getting better every day.

Cons

It offers a great variety of features, but I feel there is potential for more customization, especially in reporting and analytics. While the current tools are strong, adding more flexibility for tailored reports would make it even better. That said, it already meets most of our requirements well.

Pros

This is honestly a great calling platform that has excellent connectivity and impressive features.

Cons

I don't have any issues to report. All the features are satisfactory.

Pros

CallHippo stands out with its quality service, fair pricing and exceptional customer support. Their team is very patient and always quick to address any concerns, which I really appreciate. We have been using CallHippo for almost a year and the transition was smooth.

Cons

There is nothing major to complain about, but the dialer design could use some updates.

Pros

What I love most about CallHippo is how easy it is to use, especially when setting up virtual phone numbers. It has enabled my team to communicate seamlessly with clients across different regions, improving our global reach. The best thing is that the call quality remains clear and CRM integration has streamlined the process of managing our customer interactions.

Cons

One challenge we faced was understanding some of the advanced features but that was in the beginning. Even though the platform is generally easy to use, but the more complex tools took my team some time to get comfortable with. Once we adapted, the benefits were clear.

Pros

My experience was pretty good. I got to test out all the features without any issues. And during tough times, the support team really came through. They understood my needs and provided solutions that fit my business requirements perfectly.

Cons

When selecting a new number, I did prefer if the location options included the state along with the city, as many cities in the USA share the same name across states.

Pros

I have had an excellent calling experience with CallHippo and would highly recommend it to others.

Cons

I don't have much to add here, but improving the customer data could make the platform even better.

Pros

Since we started using CallHippo, I have noticed a boost in our work efficiency and productivity which is impressive.

Cons

Sometimes technical issues arise, and even when they are marked as resolved, they occasionally persist, I do not why.

Pros

I simply love the features CallHippo offers, like the ability to upload call scripts, the easy to use CRM and the phone number forwarding options. In short, it is been working better for me than any other platform I have used.

Cons

I think the professional plan should include call barge and it would be great if the dashboard was optimized for mobile devices.

Pros

I really like the strong call quality and reliable connectivity offered by CallHippo.

Cons

Technical glitches occasionally occur, though they are not very frequent.

Pros

The team is always accessible and always ready to help whenever I need it. Honestly, the service has been great, and I totally recommend it to others.

Cons

I can't think of anything negative as everything seems well designed.

Pros

This is one of the few VoIP services I have used that offers such an easy to navigate dashboard, with nearly all features easily accessible.

Cons

Have not come across many problems so far but the frequent number verifications could be reduced.

Pros

I have been really happy with the service so far. The calls are always smooth and crystal clear, without any interruptions or issues.

Cons

A call reminder option is missing from the desktop version, which I feel like would be a helpful addition.

Pros

CallHippo software makes it easy for me to manage and navigate calls without needing a lot of training.

Cons

Nothing that I remember as a con.... Everything is working fine for us!!

Pros

Am using CallHippo for two years now and it has been great. I find it really easy to create agent reports and handling calls efficiently. Also I have to do little to no manual work.

Cons

Everything seems fine to me for now, though the app can be a bit slow at times.

Pros

CallHippo is perfect for obtaining virtual US numbers, which has helped us test our software products with more accuracy.

Cons

While using the product, I noticed a few bugs that too in the first couple of days. For example, changing a Test Analyst user to another role required reaching out to support despite having the Owner profile. Also, trying to access the Help section redirected me to a login page, but it did not accept my correct credentials.

Pros

Software interface is very user-friendly and works well, which I love. So overall it's been a great experience. I also use their mobile app to make sure I never miss any notifications.

Cons

I haven't come across any issues yet, though the available features depend on what the admin has enabled for you.

Pros

I get excellent support every time, with clear steps and references that make it easy to navigate CallHippo's website. Honestly, it's been an awesome experience so far, I mean really good.

Cons

No complaints or negative feedback to share at this point.