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CallHippo

Last Updated

Key Takeaways

Generated from the text of customer reviews

CallHippo is a virtual phone and call center platform designed for sales, support, and IT teams to manage business calls and customer interactions. It benefits sectors like non-profits, healthcare, and accounting. Reviewers frequently praise its user-friendly interface, though some note the lack of a built-in team chat feature. A recent addition is the AI Voice Agent for automated call handling.

Our Verdict

CallHippo works best for small to mid-sized teams looking to consolidate calling, messaging, and CRM workflows without long-term contracts. Entry pricing is reasonable for lean teams, though add-on costs can accumulate for larger deployments. We recommend it for growing businesses prioritizing quick setup and flexibility over deep customization.

CallHippo Specifications

  • Interactive Voice Response (IVR)
  • Call Recording
  • Call Monitoring
  • Call Reporting And Analytics

CallHippo Features

Auto Dialer

CallHippo’s auto dialer offers Power, Parallel, and Attempt Manager modes. It also includes answering machine detection, one-click voicemail drop, and Smart DID routing. The software’s built-in DNC list scrubbing and abandonment controls maintain TCPA compliance while accelerating pipeline growth.

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Call Transfer

This feature quickly routes live conversations between team members without disconnecting callers. It operates smoothly over VoIP, PBX, and CRM systems, and supports blind, warm, consultative, and automatic transfer methods. This eliminates call drops, shrinks wait times, and ensures smooth customer handoffs to boost first-call resolution.

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Automatic Call Distribution

Users can automatically route incoming calls to the most suitable agent using smart algorithms and methods like skills-based, round-robin, and priority distribution. Featuring CRM integration, call queuing, IVR, auto-callback, and real-time reporting, it simplifies inbound call management. It also shrinks wait times, cuts costs, and lifts first-call resolution rates.

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Call Queuing

The software manages inbound call volume, reduces wait times, and prevents hang-ups by placing callers in organized virtual queues until an agent becomes available. It comes equipped with automatic call distribution, queue callbacks, customizable hold music, IVR menus, SMS alerts, and real-time monitoring. This enables users to keep calls moving smoothly, boost productivity, and improve customer satisfaction.

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Interactive Voice Response (IVR)

Users can greet callers, provide instant self-service, and automatically route calls to the right team using options like DTMF touch-tone, conversational AI, visual, or outbound IVR. This feature comes with speech recognition, custom greetings, ACD/CRM integration, multi-language support, and call analytics. This helps cut wait times, lower agent workload, and boost first-call resolution.

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Pros And Cons of CallHippo

Pros

  • User-friendly layout that makes navigation straightforward

  • Responsive customer support receives positive feedback from users

  • Consistently good voice quality across business calls

  • Toll-free number setup is relatively easy and gives numbers a professional appearance

  • Wide selection of country-specific numbers for businesses operating across different regions

Cons

  • SMS registration may be a lengthy process

  • Basic plan may have feature restrictions

  • Filter options can be difficult to set up

CallHippo Pricing

Basic

Starter

Professional

Bronze

Silver

Ultimate

Platinum

Enterprise

  • Desktop and Mobile Apps

  • Smart Failover System

  • Business Hours

  • SMS and MMS

  • Voicemail

  • Pay Only For Numbers

  • 2FA

  • Click To Dial

  • All Basic features, plus:

  • Country Blocking

  • SMS Templates

  • 100 SMS (Text messages)

  • Omnichannel Inbox

  • Forward To Device

  • Audit Logs

  • AI Global Connect

  • Call Logs (1 month)

  • Basic Report Analytics

  • All Starter features, plus:

  • Call Transcription

  • AI Voicemail Transcription

  • Call Distribution (Cascading)

  • Call Logs (Lifetime)

  • Reports/Analytics

  • Custom Greetings

  • Multilingual IVR

  • Role Based Access Control

  • 500 SMS (Text messages)

  • Unlimited Minutes

  • 1 Free Phone Number Per User

  • WhatsApp Business API

  • Paid Call Recording

  • Skill Based Call Routing

  • Smart Failover System

  • Multiple Integrations

  • User Rights

  • Chat Support

  • Omnichannel Inbox

  • Everything in Bronze, plus:

  • Free Call Recordings

  • Pause and Resume Recording

  • Live Call

  • After Call Work

  • Call Dispositions

  • Role Based Access Control

  • Leaderboard (Gamification)

  • Manage Agent Availability

  • Call Logs (Lifetime)

  • All Professional features, plus:

  • Multilevel IVR

  • Dedicated Account Manager

  • Call Summary

  • CRM-Based VIP Routing

  • Single Sign-On (SSO)

  • 1,000 SMS (Text messages)

  • Personalized Onboarding

  • Call Blocking

  • Custom Integrations

  • Everything in Bronze, plus:

  • Compliance Call Recording

  • Multilevel IVR

  • Hide Number From Agent

  • Call Barging

  • Call Whisper

  • CSAT Score

  • Target vs Achievement

  • Reports/Analytics

  • Single Sign-On (SSO)

  • Everything in Platinum, plus:

  • Minimum 50 Users

  • Service-Level Agreement (SLA)

  • Priority Support

  • Custom Reports

  • Custom Onboarding

  • Dedicated Compliance Support

  • Developer Support

  • Dedicated Account Manager

  • Customized Add-ons for Other Countries and SMS

Disclaimer: The pricing details were last updated on Sep 14, 2026 from the vendor's website. Please contact us for a tailored pricing list.

CallHippo Reviews

Total 21 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

71%

4

Stars

29%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

U
Umesh

IT, 51-100 employees

Free Trial

5.0

“So far, very happy”

Pros

This is honestly a great calling platform that has excellent connectivity and impressive features.

Cons

I don't have any issues to report. All the features are satisfactory.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Ravi

Consultants, 101-500 employees

Less than a year

4.0

“Reliable one!!”

Pros

CallHippo offers a wide range of great features that simplify business communication. Plus its call tracking and analytics, along with high-quality services have made our client interactions much more organized and smooth. The clean interface allowed our team to start using the platform without any technical hiccups. Its reliability and performance have been consistently top-notch and are getting better every day.

Cons

It offers a great variety of features, but I feel there is potential for more customization, especially in reporting and analytics. While the current tools are strong, adding more flexibility for tailored reports would make it even better. That said, it already meets most of our requirements well.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

V
Varun

Public Sector, 1-10 employees

More than a year

4.0

“Offers exceptional customer services”

Pros

Over the past 3 years, we have had a great experience using CallHippo. The service is simply the best, especially the support team as they are always patient and handle even the smallest requests of ours. It is really refreshing to work with a team that truly knows their system, unlike so many tech teams these days who know nothing.

Cons

Honestly, I do not have anything negative to share. I'm just adding this because of the character limit in the form.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

View All 21 Reviews

Frequently Asked Questions

Does CallHippo offer an API?

Yes, it offers an API.

What languages does CallHippo support?

The platform primarily supports the English language.

What other apps does CallHippo integrate with?

The platform integrates with various third-party apps, including Slack, Zendesk, and Shopify.

Does CallHippo have a mobile app?

Yes, CallHippo offers a dedicated mobile app.

What types of pricing plans does CallHippo software offer?

CallHippo pricing starts at $25/user/month for the Starter plan under Essential, with a free Basic plan also available. Paid plans are offered across the Essential and Pro Suite modules, ranging from $40-$70/user/month, while Enterprise pricing is customized. A 10-day free trial is available for paid plans. Get a detailed CallHippo cost breakdown tailored to your specific requirements.

Who are the typical users of CallHippo?

Businesses use CallHippo features across multiple sectors and industries, including entertainment, cosmetics, architecture, and planning.

What level of support does CallHippo offer?

The vendor offers customer support via email and a knowledge base.