CallHippo
Last Updated
Key Takeaways
Generated from the text of customer reviews
CallHippo is a virtual phone and call center platform designed for sales, support, and IT teams to manage business calls and customer interactions. It benefits sectors like non-profits, healthcare, and accounting. Reviewers frequently praise its user-friendly interface, though some note the lack of a built-in team chat feature. A recent addition is the AI Voice Agent for automated call handling.
Our Verdict
CallHippo works best for small to mid-sized teams looking to consolidate calling, messaging, and CRM workflows without long-term contracts. Entry pricing is reasonable for lean teams, though add-on costs can accumulate for larger deployments. We recommend it for growing businesses prioritizing quick setup and flexibility over deep customization.
Overall Rating
Based on 21 users reviews
4.7
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$25
per user per month
CallHippo Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is CallHippo?
CallHippo is an AI-powered communication platform for calling, messaging, and everyday automation. It provides phone systems, call center tools, unified messaging, and virtual numbers across more than 150 countries. The platform also integrates with CRM systems and works smoothly across web, desktop, and mobile apps, allowing teams to manage business communications across different channels.
What Is CallHippo Best For?
The platform stands out for its smart 'Call Routing' capabilities. It automatically connects callers to the right rep based on skills, caller priority, location, and time zone. This makes a big difference for busy contact centers and global support teams handling complex, multi-department queries. By automating incoming traffic, companies can shorten wait times, cut out tedious transfers, and keep daily operations running smoothly.
How Much Does CallHippo Cost?
CallHippo pricing starts at $25/user/month for the Starter plan under the Essential module. It also offers a Basic Free plan to help users get started with the platform. The vendor offers various pricing options divided into two modules: Essential and Pro Suite.
- Essential:
- Professional: $40/user/month
- Ultimate: $55/user/month
- Pro Suite:
- Bronze: $40/user/month
- Silver: $55/user/month
- Platinum: $70/user/month
- Enterprise: Custom pricing
A 10-day free trial is also available for all these plans.
In addition to the base subscription cost, organizations should account for the following additional expenses:
- AI Voice Agent: $45/user/month
- Dashboard User: $15/user/month
- CNAM: $100 (one-time setup cost)
- SMS Services: $3/month
- Remediation Service: $100/number
- Spam Watch: $3/number/month (US/CA)
- UAE Minutes Bundle: $239 for 1,000 UAE calling minutes
- Branded Calling: $0.12/call
- AI Copilot: $10/user/month
User reviews present mixed opinions on CallHippo’s pricing structure. While several users highlight strong value and affordable rates for international calls, others consider per-user costs and outgoing rates high. Additionally, some reviewers note issues regarding unexpected overcharges.
Disclaimer: The pricing is subject to change.
CallHippo Integrations
The software connects with various business applications, including:
How Does CallHippo Work?
Follow the steps below to understand how the software typically works:
- Pick local, toll-free, or mobile numbers in your target areas to build an instant local presence
- Set up smart call routing by skill, agent availability, language, or time zone, so callers reach the right team
- Link your favorite CRM and daily business apps to keep contacts, call logs, and customer data in sync
- Turn on AI voice agents to handle inbound calls, screen incoming leads, and book meetings round-the-clock
- Handle every phone call, text, email, and social chat from one unified inbox
- Place and take business calls directly from a web browser, desktop app, or mobile phone
- Auto-generate post-call summaries, assign next steps, and update your CRM the second a call finishes
- Track team performance using real-time analytics dashboards, call recordings, and built-in sentiment analysis
Who Is CallHippo For?
CallHippo is ideal for a wide range of industries and sectors, including:
- Cosmetics
- Information technology and services
- Staffing and recruiting
- Outsourcing/offshoring
- Entertainment
- Architecture and planning
CallHippo Use Cases
Based on our analysis of CallHippo's current tools and reviews, we have identified the following key business scenarios where it is well suited:
Cosmetics Teams Racing to Replace Skype Before Its Shutdown
For small cosmetics companies needing a new calling tool fast, CallHippo's cross-device access and call recording let teams start using it without any training required. The platform works across browser, desktop, and mobile apps, and records calls automatically with searchable, compliance-ready storage. Reviewers in this industry described the layout as friendlier than alternatives and praised responsive support.
Staffing Agencies Dealing With International Candidate Outreach
Recruiters placing candidates across borders need a dialer that holds up on international calls and gives managers visibility into team activity. The software’s global virtual numbers and admin dashboard support that kind of oversight. Numbers are available in 150+ countries, and the dashboard gives managers real-time visibility into call logs and team performance. User feedback points to strong voice quality and an easy-to-navigate admin view.
Architecture Firms Consolidating Client Calls Onto One Shared Line
Small architecture studios often run client communication through a single ported number rather than juggling several. CallHippo's number porting and call recording fit that setup without much disruption. Porting lets a firm keep its existing business number, and calls are recorded and stored automatically for later reference. Reviewers have noted that the port from Skype was quick and well-supported.
Marketing Agencies Cutting Costs Without Long-Term Contracts
Agencies managing client campaigns often want calling software that avoids lock-in and plugs into existing tools. The platform’s flexible plans and 100+ integrations support that kind of setup for lean teams. Plans run without a long-term contract requirement, and the platform connects with tools including HubSpot, Salesforce, and Zapier. Reviewers in this industry cited cost and integration as reasons for switching to CallHippo.
Is CallHippo Right For You?
If you're a growing business looking to unify calling, messaging, and automation in one platform, CallHippo offers a straightforward starting point. It suits teams that want fewer disconnected tools across calling, messaging, and support channels.
CallHippo is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 compliant. It is used by companies such as Seclore, Lalamove, and Valuelabs. For teams that want built-in compliance and consolidated communication tools, CallHippo is worth a closer look.
Still unsure whether CallHippo software is the right fit for you? Contact us at (661) 384-7070 for further guidance regarding its functionality.
CallHippo Features
Auto Dialer
CallHippo’s auto dialer offers Power, Parallel, and Attempt Manager modes. It also includes answering machine detection, one-click voicemail drop, and Smart DID routing. The software’s built-in DNC list scrubbing and abandonment controls maintain TCPA compliance while accelerating pipeline growth.
Call Transfer
This feature quickly routes live conversations between team members without disconnecting callers. It operates smoothly over VoIP, PBX, and CRM systems, and supports blind, warm, consultative, and automatic transfer methods. This eliminates call drops, shrinks wait times, and ensures smooth customer handoffs to boost first-call resolution.
Automatic Call Distribution
Users can automatically route incoming calls to the most suitable agent using smart algorithms and methods like skills-based, round-robin, and priority distribution. Featuring CRM integration, call queuing, IVR, auto-callback, and real-time reporting, it simplifies inbound call management. It also shrinks wait times, cuts costs, and lifts first-call resolution rates.
Call Queuing
The software manages inbound call volume, reduces wait times, and prevents hang-ups by placing callers in organized virtual queues until an agent becomes available. It comes equipped with automatic call distribution, queue callbacks, customizable hold music, IVR menus, SMS alerts, and real-time monitoring. This enables users to keep calls moving smoothly, boost productivity, and improve customer satisfaction.
Interactive Voice Response (IVR)
Users can greet callers, provide instant self-service, and automatically route calls to the right team using options like DTMF touch-tone, conversational AI, visual, or outbound IVR. This feature comes with speech recognition, custom greetings, ACD/CRM integration, multi-language support, and call analytics. This helps cut wait times, lower agent workload, and boost first-call resolution.
Pros And Cons of CallHippo
Pros
User-friendly layout that makes navigation straightforward
Responsive customer support receives positive feedback from users
Consistently good voice quality across business calls
Toll-free number setup is relatively easy and gives numbers a professional appearance
Wide selection of country-specific numbers for businesses operating across different regions
Cons
SMS registration may be a lengthy process
Basic plan may have feature restrictions
Filter options can be difficult to set up
CallHippo Pricing
Basic | Starter | Professional | Bronze | Silver | Ultimate | Platinum | Enterprise |
|---|---|---|---|---|---|---|---|
$0 | $25 per user per month | $40 per user per month | $40 per user per month | $55 per user per month | $42 per user per month | $70 per user per month | Custom pricing |
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Disclaimer: The pricing details were last updated on Oct 09, 2026 from the vendor's website. Please contact us for a tailored pricing list.
CallHippo Reviews
Total 21 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars71%
4
Stars29%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
IT, 51-100 employees
Free Trial
“So far, very happy”
Pros
This is honestly a great calling platform that has excellent connectivity and impressive features.
Cons
I don't have any issues to report. All the features are satisfactory.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consultants, 101-500 employees
Less than a year
“Reliable one!!”
Pros
CallHippo offers a wide range of great features that simplify business communication. Plus its call tracking and analytics, along with high-quality services have made our client interactions much more organized and smooth. The clean interface allowed our team to start using the platform without any technical hiccups. Its reliability and performance have been consistently top-notch and are getting better every day.
Cons
It offers a great variety of features, but I feel there is potential for more customization, especially in reporting and analytics. While the current tools are strong, adding more flexibility for tailored reports would make it even better. That said, it already meets most of our requirements well.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Public Sector, 1-10 employees
More than a year
“Offers exceptional customer services”
Pros
Over the past 3 years, we have had a great experience using CallHippo. The service is simply the best, especially the support team as they are always patient and handle even the smallest requests of ours. It is really refreshing to work with a team that truly knows their system, unlike so many tech teams these days who know nothing.
Cons
Honestly, I do not have anything negative to share. I'm just adding this because of the character limit in the form.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Frequently Asked Questions
Does CallHippo offer an API?
Yes, it offers an API.
What languages does CallHippo support?
The platform primarily supports the English language.
What other apps does CallHippo integrate with?
The platform integrates with various third-party apps, including Slack, Zendesk, and Shopify.
Does CallHippo have a mobile app?
Yes, CallHippo offers a dedicated mobile app.
What types of pricing plans does CallHippo software offer?
CallHippo pricing starts at $25/user/month for the Starter plan under Essential, with a free Basic plan also available. Paid plans are offered across the Essential and Pro Suite modules, ranging from $40-$70/user/month, while Enterprise pricing is customized. A 10-day free trial is available for paid plans. Get a detailed CallHippo cost breakdown tailored to your specific requirements.
Who are the typical users of CallHippo?
Businesses use CallHippo features across multiple sectors and industries, including entertainment, cosmetics, architecture, and planning.
What level of support does CallHippo offer?
The vendor offers customer support via email and a knowledge base.