CallHippo is a cloud-based virtual phone system designed for businesses of all sizes. It helps teams manage calls efficiently with features like call forwarding and analytics. While its pricing may not suit smaller teams, its ease of use and global capabilities offer strong value.

CallHippo Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

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What Is CallHippo Software?

Overview

CallHippo is a call center software designed to streamline communication for businesses of all sizes, particularly in customer support, sales, and IT industries. It provides solutions for handling global phone systems, helping teams easily manage customer interactions. CallHippo software addresses common problems such as complex phone system setups, lack of team collaboration tools, and high international calling costs.

CallHippo Software Pricing

CallHippo's pricing plans:

  • Basic: $0/user/month (Pay only for numbers)
  • Bronze: $20/user/month (Includes 1 free phone number, smart dashboard)
  • Silver: $30/user/month (Adds live calls, free call recordings)
  • Platinum: $50/user/month (AI-enhanced, ideal for larger teams)

CallHippo's unlimited calling plans:

  • Starter: $25/user/month (Unlimited minutes, 1 free phone number)
  • Professional: $40/user/month (500 SMS, call recordings)
  • Ultimate: $55/user/month (1,000 SMS, unlimited QA users)
CallHippo cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Disclaimer: The pricing is subject to change

CallHippo Software Integrations

CallHippo software seamlessly integrates with various popular business applications, including:

  • Zoho CRM
  • Zapier
  • HubSpot
  • Slack
  • Microsoft Teams
  • Salesforce
  • Shopify
  • Zendesk
Watch a free CallHippo demo to learn more about its integrations.

Who Is CallHippo Software For?

The software is designed for businesses of all sizes across various industries, such as:

  • Mental health care
  • Outsourcing/offshoring
  • Non-profit organization management
  • Research
  • Health and wellness
  • Maritime
  • Food and beverages
  • Accounting

Is CallHippo Right For You?

CallHippo software is renowned for its fast deployment, user-friendly interface, and call management tools that boost efficiency and customer satisfaction. It is scalable and secure and adheres to stringent industry standards, making it a trusted virtual phone system for businesses worldwide. Enhance your communication with CallHippo and experience seamless connectivity.

Is CallHippo software right for you? Contact our customer support team at (661) 384-7070, and they will help you make the best decision.

CallHippo Features

CallHippo’s dashboards and analytics provide real-time insights into call performance, team efficiency, and key metrics. This helps businesses make data-driven decisions, monitor agent productivity, and identify areas for improvement.

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The software automates the process of dialing numbers, saving time for sales and support teams by connecting agents with more customers quickly. It boosts productivity by minimizing idle time between calls, allowing for more efficient outreach and lead generation.

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Automatic Call Distribution (ACD) intelligently routes incoming calls to the most suitable agent based on predefined criteria. This ensures faster response times and enhances customer satisfaction by reducing wait times and connecting callers with the right team members for their needs.

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This feature enables teams to book, manage, and track appointments seamlessly within the system. It helps streamline scheduling, reduces manual coordination, and ensures no missed appointments, improving overall client management.

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CallHoppo enables supervisors to listen in on live calls for training and quality control purposes. It allows managers to provide real-time feedback, improving agent performance and ensuring a consistent level of service across customer interactions, enhancing overall call quality.

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Pros and Cons of CallHippo

Pros

  • Integrates well with applications
  • Mobile app
  • Customizable
  • Visually appealing and useful interface
  • Cheap to deploy

Cons

  • Customer service could be better
  • Dashboard display issues can occur occasionally, according to software users
  • Team chat feature required, according to software users

CallHippo Reviews

Overall Rating

4.7

21 Review(s)

Rating Distribution

5

star

(15)

4

star

(6)

3

star

2

star

1

star

November 2024

So far, very happy

Umesh

Information Technology and Services

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

This is honestly a great calling platform that has excellent connectivity and impressive features.

Cons

I don't have any issues to report. All the features are satisfactory.

November 2024

Reliable one!!

Ravi

Management Consulting

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

Pros

CallHippo offers a wide range of great features that simplify business communication. Plus its call tracking and analytics, along with high-quality services have made our client interactions much more organized and smooth. The clean interface allowed our team to start using the platform without any technical hiccups. Its reliability and performance have been consistently top-notch and are getting better every day.

Cons

It offers a great variety of features, but I feel there is potential for more customization, especially in reporting and analytics. While the current tools are strong, adding more flexibility for tailored reports would make it even better. That said, it already meets most of our requirements well.

November 2024

Offers exceptional customer services

Varun

Public Relations and Communications

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Pros

Over the past 3 years, we have had a great experience using CallHippo. The service is simply the best, especially the support team as they are always patient and handle even the smallest requests of ours. It is really refreshing to work with a team that truly knows their system, unlike so many tech teams these days who know nothing.

Cons

Honestly, I do not have anything negative to share. I'm just adding this because of the character limit in the form.

Frequently Asked Questions

Yes, CallHippo software offers an API.