Calltracks
Last Updated
Overview
Calltracks helps businesses optimize marketing spend by tracking phone call sources, recording interactions, and linking data to sales revenue. While advanced automated analytics may require custom quotes, its seamless integrations provide a comprehensive view of the customer journey. It is an essential tool for marketing teams and data-driven enterprises.
Calltracks Specifications
- Call Recording
- Call Reporting and Analytics
- CRM Integration
- Call Routing
Calltracks Features
Call Tracking
Calltracks software utilizes dynamic number insertion to link unique phone numbers to specific marketing sources, campaigns, or keywords. This feature allows users to track the entire customer journey from the initial online interaction to an offline conversion. It provides granular data on which touchpoints effectively drive high-value phone traffic.
Voice Analytics
The platform offers voice analytics to record and transcribe calls, allowing teams to gauge customer sentiment and identify service issues. By analyzing these conversations, users can enhance CRM data and improve overall customer experience. This feature ensures that businesses capture qualitative insights from every voice interaction to drive performance.
Call Reporting
This feature provides a complete breakdown of daily, weekly, and monthly call traffic, detailing marketing sources, durations, and product pages. Users can access these comprehensive reports to analyze lead conversions and marketing effectiveness. The software empowers decision-makers with a single point of truth for evaluating their various media channels.
International Tracking
Calltracks software enables businesses to expand their reach globally by providing international tracking capabilities across multiple countries. The platform supports various number types, including geographic and toll-free options, to maintain a local presence abroad. This allows users to monitor global campaign performance and manage international call data within one interface.
Pros And Cons of Calltracks
Pros
Provides daily, weekly, monthly reports
Offers call recording and transcription
Includes dedicated account manager support
Cons
Requires some technical setup knowledge
Customization options may vary per plan
Calltracks Reviews
Total 10 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars50%
3
Stars0%
2
Stars10%
1
Stars0%
Share your experience
Hospitality, 11-50 employees
“improved our overall performance”
Pros
Managing my company's calling activities has become much more organized with this app and it has also helped improve overall performance. Another thing I really appreciate is the customer service team. They genuinely treat you like a valued customer and take the time to answer every question you have.
Cons
The software could be a bit challenging for some first time users because, while the features are clearly defined, using certain parts of it can feel somewhat complicated.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 11-50 employees
“valuable call tracking insights”
Pros
At first, this struck me as just another standard product making a lot of promises so I wasn't sure it would actually deliver. It ended up being a really pleasant surprise. It does exactly what it's supposed to do by tracking every call alongside the related website interactions. It gives us a clear paper trail showing where each call originated. That kind of information matters a lot to our team because it helps shape our marketing strategy, shows us where to focus our efforts and also supports our data analysis.
Cons
There really wasn't much for me to dislike about this product. If I had to point to anything, it would be that finding the exact function you want can sometimes feel a bit frustrating though it's never enough to completely stop your work.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“accurate client capture”
Pros
Right from the first interaction, it captures all of the client information accurately which is something I really appreciate.
Cons
At this point, I haven't run into anything I dislike about the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does Calltracks have a mobile app?
No, Calltracks does not offer a dedicated mobile app.
Does Calltracks offer an API?
Yes, Calltracks offers an API.
What types of pricing plans does Calltracks offer?
Calltracks price starts at £99/month for base pricing, while Enterprise plans are available on a POA basis. Get a detailed Calltracks cost breakdown tailored to your specific requirements.
Who are the typical users of Calltracks?
Calltracks features are used by organizations across industries and sectors, including printing, marketing, and financial services.
What other apps does Calltracks integrate with?
Calltracks integrates with various third-party applications, such as Meta, Salesforce, and Google Marketing Platform.
What language does Calltracks support?
Calltracks primarily supports the English language.
What level of support does Calltracks offer?
Calltracks offers support through phone, email, and contact forms.