Cisco Business Edition 6000
Last Updated
Overview
Cisco Business Edition 6000 software provides comprehensive call center solutions and unified communications, aiding mid-sized organizations in planning and tracking customer interactions with enterprise-grade precision. While interfacing with other brands can be challenging, its robust call routing and integrated collaboration features justify the investment.
Cisco Business Edition 6000 Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Cisco Business Edition 6000 Features
Voice Over IP (VoIP) Phone System
This proven IP telephony system allows call center teams to consolidate communication costs while embracing workforce mobility. It provides a rock-solid foundation for high-quality audio interactions, ensuring that agents can deliver professional service to customers from any location at any time.
Unified Communications
This feature provides end-to-end capabilities including voice, video, messaging, presence, and chat for every user. These comprehensive tools enable call center agents to communicate across any device, ensuring they have the information needed to resolve customer inquiries quickly and efficiently.
Simplified Deployment
Setup is quick and easy with preconfigured virtualized servers using ready-to-run software. This simplified management approach allows call centers to activate essential applications rapidly, reducing technical overhead and ensuring that the communication platform is always ready to support business operations.
Pros And Cons of Cisco Business Edition 6000
Pros
All-in-one solution with pre-installed software included
Stable, high-quality call and video connection guaranteed
Easy login, logout, and agent status management
Cons
Management requires understanding of IP network technology
RAID pre-configuration may not suit all preferences
Cisco Business Edition 6000 Reviews
Total 9 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars11%
3
Stars11%
2
Stars0%
1
Stars0%
Share your experience
Hospital & Health Care, 500+ employees
More than a year
“useful email voicemail”
Pros
A lot of the features in this service are genuinely helpful especially getting voicemail sent through email.
Cons
One downside is that updates often take quite a while to setup.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
6
Functionality
5
Computer Networking, 51-100 employees
More than a year
“all in one platform”
Pros
Everything comes bundled in one device which makes deployment really convenient. It arrived with the software already installed so it was basically ready to use right away. The hardware resources are also sufficient and it handles the workload well.
Cons
A limitation is the preconfigured RAID which leaves less flexibility for customization.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Outsourcing/ Offshoring, 51-100 employees
More than a year
“reliable call center quality”
Pros
Running a larger contact center with 50 or more agents on calls, this setup fits really well. Since each workstation has its own telephone hardware, the connection stays clearer and more consistent no matter where you're located. The stability is a big plus and it helps deliver better call quality during every customer interaction. Logging in and out is simple and switching between agent statuses through the hardware is easy too. That also helps keep productivity and work hour reporting accurate. The features and functions are not hard to pick up and whenever help is needed, customer support responds quickly and is genuinely helpful.
Cons
There are definitely less expensive options out there and Cisco's subscription pricing can feel high but the tradeoff is that it delivers top tier quality for just about every call center need.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does Cisco Business Edition 6000 offer?
The Cisco Business Edition 6000 price for a medium-density server typically starts around $8,500. Request a personalized Cisco Business Edition 6000 pricing quote for your business.
What language does Cisco Business Edition 6000 support?
Cisco Business Edition 6000 is available in multiple languages, including English, Spanish, French, Portuguese, German, Arabic, and Japanese.
Who are the typical users of Cisco Business Edition 6000?
Typical users include industries like financial services, healthcare, public administration, education, and retail.
Does Cisco Business Edition 6000 offer an API?
No, Cisco Business Edition 6000 does not offer an API.
What other apps does Cisco Business Edition 6000 integrate with?
Information about integrations is currently unspecified by the vendor.
Does Cisco Business Edition 6000 have a mobile app?
No, Cisco Business Edition 6000 does not have a mobile app.
What level of support does Cisco Business Edition 6000 offer?
Cisco Business Edition 6000 offers support through phone, documentation, contact form, and chatbot.