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Overview
Cisco Unified Communications Manager streamlines enterprise communication with secure, reliable calling, multi-line support, and cloud-connected management. While the initial setup can be time-consuing, it provides centralized control and detailed performance insights. It is best suited for large organizations and IT teams managing complex business communications.
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Starting Price
Custom
Cisco Unified Communications Manager Specifications
- Call Reporting And Analytics
- CRM Integration
- Omnichannel Support
- Predictive Dialing
What Is Cisco Unified Communications Manager?
Cisco Unified Communications Manager is designed for enterprises seeking a secure and reliable platform for business calls. It provides core functionalities such as multi-line support, enhanced video and audio features, integrations, and cloud-connected management through ‘Control Hub’. The software also offers centralized visibility, analytics, and troubleshooting tools to optimize performance.
Moreover, Cisco UCM helps organizations streamline communications, improve call efficiency, and maintain operational reliability across on-premises and hybrid environments.
Cisco Unified Communications Manager Pricing
The vendor offers three Cisco Unified Communications Manager price plans:
- Webex Call: $17/user/month
- Webex Suite: $25/user/month
- Webex Enterprise: Custom pricing
Disclaimer: The pricing is subject to change.
Cisco Unified Communications Manager Integrations
The software supports integration with multiple platforms, including:
- Microsoft Teams
- Dubber
- Seismic Enablement
- Slack software
- Salesforce
Who Is Cisco Unified Communications Manager For?
Cisco Unified Communications Manager is suitable for organizations across a wide range of industries and sectors, including:
- Education
- Healthcare
- Government
- Finance
- Sports and entertainment
- Nonprofits
Is Cisco Unified Communications Manager Right For You?
Cisco Unified Communications Manager is a secure, scalable enterprise calling solution trusted by over 30 million users worldwide. It provides centralized call control, advanced collaboration tools, and cloud-connected management for hybrid and large-scale deployments.
The platform’s security, compliance certifications, and ongoing innovation support regulated industries and evolving business needs. Its broad adoption and enterprise-grade features make it suitable for organizations requiring high-performance communications infrastructure.
Still doubtful if Cisco Unified Communications Manager is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Cisco Unified Communications Manager Features
Webex Calling Customer Assist
The platform enables employees to assist customers using AI-powered tools within the Webex App. It streamlines routine interactions, allowing staff to focus on higher-priority tasks. By providing intelligent suggestions and automated responses, it enhances both productivity and customer experience.
AI Receptionist
This feature delivers an always-on virtual receptionist to handle calls and inquiries efficiently. It manages scheduling, call transfers, and common questions without manual intervention. As a result, organizations can maintain consistent customer support while reducing operational strain.
Global Availability
Cisco Unified Communications Manager software provides visibility to Webex Calling’s availability across regions. It helps organizations identify certified calling providers for seamless deployment. This ensures that communication infrastructure aligns with local compliance and connectivity requirements.
Migrate To Webex Calling
The platform offers structured solutions for moving existing communication systems to the cloud. It preserves critical workflows and minimizes disruption during transition. Organizations can adopt new cloud capabilities while maintaining operational continuity.
Dedicated Instance
This feature supports a private Cisco UCM instance for organizations migrating to the cloud. It allows retention of legacy endpoints and workflows without compromising security. Dedicated instances ensure enterprise-grade performance and control over the communications environment.
Pros And Cons of Cisco Unified Communications Manager
Pros
Advanced video and audio capabilities
Streamlined cloud migration process
AI-powered customer assistance tools
Cons
Performance may slow during peak usage
Documentation gaps can affect workflows
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Frequently Asked Questions
Does Cisco Unified Communications Manager have a mobile app?
Cisco Unified Communications Manager doesn’t have its own mobile app, but users can access its features through the Webex App.
Does Cisco Unified Communications Manager offer an API?
Yes, Cisco Unified Communications Manager offers an API.
What language does Cisco Unified Communications Manager support?
Cisco Unified Communications Manager supports multiple languages for its user interface, including English, Portuguese, French, Simplified Chinese, German, Traditional Chinese, Italian, Japanese, Korean, and Spanish.
Who are the typical users of Cisco Unified Communications Manager?
Cisco Unified Communications Manager features are used by organizations across industries and sectors, including government, finance, sports and entertainment, education, healthcare, and nonprofits.
What other apps does Cisco Unified Communications Manager integrate with?
Cisco Unified Communications Manager supports integration with multiple platforms, such as Seismic Enablement, Slack software, Microsoft Teams, Dubber, and Salesforce.
What types of pricing plans does Cisco Unified Communications Manager offer?
The vendor offers three plans, including Webex Call ($17/user/month), Webex Suite ($25/user/month), and Webex Enterprise (Custom pricing). Get a detailed Cisco Unified Communications Manager cost breakdown tailored to your specific requirements.
What level of support does Cisco Unified Communications Manager offer?
Cisco Unified Communications Manager offers support through live chat, a contact form, phone, and a help center.