Cisco Unified Communications Manager
Last Updated
Overview
Cisco Unified Communications Manager streamlines enterprise communication with secure, reliable calling, multi-line support, and cloud-connected management. While the initial setup can be time-consuing, it provides centralized control and detailed performance insights. It is best suited for large organizations and IT teams managing complex business communications.
Cisco Unified Communications Manager Specifications
- Call Reporting And Analytics
- CRM Integration
- Omnichannel Support
- Predictive Dialing
Cisco Unified Communications Manager Features
Webex Calling Customer Assist
The platform enables employees to assist customers using AI-powered tools within the Webex App. It streamlines routine interactions, allowing staff to focus on higher-priority tasks. By providing intelligent suggestions and automated responses, it enhances both productivity and customer experience.
AI Receptionist
This feature delivers an always-on virtual receptionist to handle calls and inquiries efficiently. It manages scheduling, call transfers, and common questions without manual intervention. As a result, organizations can maintain consistent customer support while reducing operational strain.
Global Availability
Cisco Unified Communications Manager software provides visibility to Webex Calling’s availability across regions. It helps organizations identify certified calling providers for seamless deployment. This ensures that communication infrastructure aligns with local compliance and connectivity requirements.
Migrate To Webex Calling
The platform offers structured solutions for moving existing communication systems to the cloud. It preserves critical workflows and minimizes disruption during transition. Organizations can adopt new cloud capabilities while maintaining operational continuity.
Dedicated Instance
This feature supports a private Cisco UCM instance for organizations migrating to the cloud. It allows retention of legacy endpoints and workflows without compromising security. Dedicated instances ensure enterprise-grade performance and control over the communications environment.
Pros And Cons of Cisco Unified Communications Manager
Pros
Advanced video and audio capabilities
Streamlined cloud migration process
AI-powered customer assistance tools
Cons
Performance may slow during peak usage
Documentation gaps can affect workflows
Cisco Unified Communications Manager Reviews
Total 31 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars32%
3
Stars6%
2
Stars0%
1
Stars6%
Share your experience
Computer & Network Security, 11-50 employees
Less than a year
“great fit for my setup”
Pros
It requires a hardwired internet connection and a fairly high spec laptop which hasn't been an issue for me at all.
Cons
It only seemed to work consistently with certain internet providers, such as Cox Communications. At times, it also had trouble connecting properly to the server.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Education Management, 51-100 employees
More than a year
“user friendly tool”
Pros
This software's updated version has been a big improvement and feels much more user friendly. It puts everything I need and want in one place which makes it really convenient to use.
Cons
This could have a better subscription model.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Computer & Network Security, 1-10 employees
Less than 6 months
“scalable for future growth”
Pros
The platform scales well which makes future expansion much more manageable as needs grow.
Cons
A downside is the cost and the setup and commissioning process can be quite complicated.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Cisco Unified Communications Manager have a mobile app?
Cisco Unified Communications Manager doesn’t have its own mobile app, but users can access its features through the Webex App.
Who are the typical users of Cisco Unified Communications Manager?
Cisco Unified Communications Manager features are used by organizations across industries and sectors, including government, finance, sports and entertainment, education, healthcare, and nonprofits.
What types of pricing plans does Cisco Unified Communications Manager offer?
The vendor offers three plans, including Webex Call ($17/user/month), Webex Suite ($25/user/month), and Webex Enterprise (Custom pricing). Get a detailed Cisco Unified Communications Manager cost breakdown tailored to your specific requirements.
Does Cisco Unified Communications Manager offer an API?
Yes, Cisco Unified Communications Manager offers an API.
What other apps does Cisco Unified Communications Manager integrate with?
Cisco Unified Communications Manager supports integration with multiple platforms, such as Seismic Enablement, Slack software, Microsoft Teams, Dubber, and Salesforce.
What language does Cisco Unified Communications Manager support?
Cisco Unified Communications Manager supports multiple languages for its user interface, including English, Portuguese, French, Simplified Chinese, German, Traditional Chinese, Italian, Japanese, Korean, and Spanish.
What level of support does Cisco Unified Communications Manager offer?
Cisco Unified Communications Manager offers support through live chat, a contact form, phone, and a help center.