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Overview
ClearTouch delivers comprehensive communication tools that help organizations manage high-volume call traffic and customer interactions. Although some users may find the initial system configuration complex, its robust automation tools and scalable infrastructure ensure high performance. Overall, ClearTouch is a reliable solution for businesses looking to modernize their communication workflows effectively.
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Starting Price
Custom
ClearTouch Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is ClearTouch?
ClearTouch is a cloud-native Contact Center platform that enables businesses to manage customer interactions without traditional hardware. The software supports features like intelligent call routing and voice analytics, which help teams identify trends and improve agent performance. By providing a unified solution for diverse communication channels, it helps mid- to large-scale enterprises address the pain point of fragmented customer data. Therefore, ClearTouch ensures consistent service delivery across every touchpoint.
ClearTouch Pricing
ClearTouch Integrations
The software supports integration with multiple platforms, such as:
- Salesforce
- Zendesk
- Zoho CRM software
- Freshdesk
- ServiceNow
Who Is ClearTouch For?
ClearTouch is ideal for a range of industries, including:
- Automotive
- Banking
- Call center
- Debt collections
- Healthcare
- Insurance
Is ClearTouch Right For You?
ClearTouch is a top-tier choice for businesses seeking a reliable, no-contract cloud solution that scales effortlessly. Its focus on intelligent automation makes it particularly valuable for high-volume outbound and inbound operations. Trusted by major clients like MattsenKumar, the platform transforms customer experiences through data-driven insights. If you require a secure platform that complies with SOC, HIPAA, and other regulations, and to optimize customer experiences through data-driven insights, ClearTouch software is the best fit.
Still not sure about ClearTouch? Contact our support team at (661) 384-7070 for further guidance.
ClearTouch Features
Auto Dialing
This feature enables businesses to automate outbound calling processes by connecting agents only to answered calls. It helps eliminate agent idle time by skipping busy signals and voicemails, ensuring that every minute of the workday is spent on live conversations.
Automated Voice Broadcasting
ClearTouch supports mass message delivery through personalized voice prompts that can be scheduled for large-scale outreach. This capability allows organizations to run surveys, send appointment reminders, or deliver promotional updates efficiently. At the same time, it offers interactive touch-tone responses for customer engagement.
Automatic Call Distribution
This functionality intelligently routes incoming calls to the most suitable agents based on predefined criteria like skill set and location. It ensures that customers experience reduced wait times and fewer transfers. In this regard, it contributes directly to higher satisfaction levels and faster problem resolution.
Predictive Dialing
It utilizes advanced algorithms to predict agent availability and dial multiple numbers simultaneously to maximize talk time. By dynamically adjusting the dialing pace, ClearTouch maintains a steady flow of calls to significantly boost connection rates for high-volume outbound campaigns.
Interactive Voice Response (IVR)
ClearTouch provides a self-service menu that allows callers to resolve basic queries or access information any time without agent intervention. It streamlines the customer journey by using speech recognition and keypad inputs to direct users to the correct department or automated service.
Pros And Cons of ClearTouch
Pros
Real-time analytics provide deep performance insights
Omnichannel support unifies multiple communication channels
Its intelligent routing improves first-call resolution rates
Cons
The automated dialer settings need frequent calibration
Its voice recognition accuracy sometimes varies by accent
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Frequently Asked Questions
What types of pricing plans does ClearTouch offer?
The ClearTouch price is customizable as per the specific needs of each business. Request a personalized ClearTouch pricing quote for your business.
What other apps does ClearTouch integrate with?
ClearTouch software integrates with various third-party platforms, such as Salesforce, Zendesk, Zoho, Freshdesk, and ServiceNow.
What language does ClearTouch support?
ClearTouch is primarily available in English; however, some of its tools, such as IVR, support multiple languages.
Does ClearTouch offer an API?
Yes, ClearTouch offers an API.
What level of support does ClearTouch offer?
ClearTouch provides support via phone, email, WhatsApp, training programs, and learning resources, including on-demand tutorials and a knowledge base.
Does ClearTouch have a mobile app?
No, ClearTouch does not offer a standalone mobile app.
Who are the typical users of ClearTouch?
The typical users of ClearTouch features come from different industries, including automotive, banking, call center, debt collections, healthcare, and insurance.