ClearTouch
Last Updated
Overview
ClearTouch delivers comprehensive communication tools that help organizations manage high-volume call traffic and customer interactions. Although some users may find the initial system configuration complex, its robust automation tools and scalable infrastructure ensure high performance. Overall, ClearTouch is a reliable solution for businesses looking to modernize their communication workflows effectively.
ClearTouch Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
ClearTouch Features
Auto Dialing
This feature enables businesses to automate outbound calling processes by connecting agents only to answered calls. It helps eliminate agent idle time by skipping busy signals and voicemails, ensuring that every minute of the workday is spent on live conversations.
Automated Voice Broadcasting
ClearTouch supports mass message delivery through personalized voice prompts that can be scheduled for large-scale outreach. This capability allows organizations to run surveys, send appointment reminders, or deliver promotional updates efficiently. At the same time, it offers interactive touch-tone responses for customer engagement.
Automatic Call Distribution
This functionality intelligently routes incoming calls to the most suitable agents based on predefined criteria like skill set and location. It ensures that customers experience reduced wait times and fewer transfers. In this regard, it contributes directly to higher satisfaction levels and faster problem resolution.
Predictive Dialing
It utilizes advanced algorithms to predict agent availability and dial multiple numbers simultaneously to maximize talk time. By dynamically adjusting the dialing pace, ClearTouch maintains a steady flow of calls to significantly boost connection rates for high-volume outbound campaigns.
Interactive Voice Response (IVR)
ClearTouch provides a self-service menu that allows callers to resolve basic queries or access information any time without agent intervention. It streamlines the customer journey by using speech recognition and keypad inputs to direct users to the correct department or automated service.
Pros And Cons of ClearTouch
Pros
Real-time analytics provide deep performance insights
Omnichannel support unifies multiple communication channels
Its intelligent routing improves first-call resolution rates
Cons
The automated dialer settings need frequent calibration
Its voice recognition accuracy sometimes varies by accent
ClearTouch Reviews
Total 20 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars45%
4
Stars55%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Financial Services, 101-500 employees
More than a year
“Cuts down our manual work”
Pros
A feature I really appreciate in the TCN portal is the LMS functionality. It cuts down a huge amount of manual work and helps prevent errors. For example, instead of uploading 100 bases and assigning them to 100 templates one by one, this predefined LMS feature lets us upload just a single file. Based on the fixed criteria, it automatically assigns the bases to the appropriate calling agent. Another part of the TCN application that deserves recognition is the fast support I get from my CSM whenever troubleshooting comes up.
Cons
A few features in the portal still need improvement and unfortunately those updates have not happened yet. One example is the lack of a bulk template creation option. If that feature were available, we could finish creating hundreds of templates in just a matter of minutes.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Financial Services, 101-500 employees
More than a year
“smart automation with quick support”
Pros
One of the best parts of the TCN portal is its LMS functionality. It cuts down a lot of the long manual work and helps prevent mistakes. For instance, instead of uploading 100 bases and matching them one by one to 100 templates, we only had to submit a single file because of this preconfigured LMS feature. The system then automatically assigns the bases to the calling agents according to the predefined criteria. Another standout part of the TCN program is how quickly my CSM responds and helps with all kinds of issues.
Cons
There are still a few areas on the site that could be better. One example is the lack of a mass template creation option. If that feature were available, we would be able to handle hundreds of template creation tasks in just a few minutes.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Financial Services, 101-500 employees
Less than a year
“Powerful dialers”
Pros
The standout features on this platform are the auto dialer and predictive dialer and both have been excellent for us. Its accessibility is just as impressive. Location is no longer an issue since agents can connect with customers effortlessly from anywhere in the world. That opens the door to a global talent pool and also helps keep service running without interruption even when unexpected disruptions happen.
Cons
At the moment, the only downside we've noticed is mass template creation. If that gets improved, this platform will feel almost effortless to use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Frequently Asked Questions
Does ClearTouch have a mobile app?
No, ClearTouch does not offer a standalone mobile app.
What types of pricing plans does ClearTouch offer?
The ClearTouch price is customizable as per the specific needs of each business. Request a personalized ClearTouch pricing quote for your business.
Who are the typical users of ClearTouch?
The typical users of ClearTouch features come from different industries, including automotive, banking, call center, debt collections, healthcare, and insurance.
What language does ClearTouch support?
ClearTouch is primarily available in English; however, some of its tools, such as IVR, support multiple languages.
Does ClearTouch offer an API?
Yes, ClearTouch offers an API.
What other apps does ClearTouch integrate with?
ClearTouch software integrates with various third-party platforms, such as Salesforce, Zendesk, Zoho, Freshdesk, and ServiceNow.
What level of support does ClearTouch offer?
ClearTouch provides support via phone, email, WhatsApp, training programs, and learning resources, including on-demand tutorials and a knowledge base.