Banking, 51-100 employees
Less than a year
“By far the best dialer on the market”
Pros
I find the cloud agent to be very simple to use, and it has significantly improved agent productivity. It's also really easy to train other supervisors on tasks like monitoring and campaign creation.
Cons
I don't have much to complain about since the cloud agent generally meets my requirements.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 51-100 employees
More than a year
“Solid customer support service”
Pros
The features are great and I really appreciate the support I get whenever I need it.
Cons
We don't have any specific issues as per our business needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Automotive, 11-50 employees
More than a year
“Great integration”
Pros
The ease of use is a big plus for me and it's been seamlessly integrated with SugarCRM and BPM360, which we use in our operations.
Cons
The user interface and user experience could use some improvement, both from the agent's perspective and on the admin screens. The data and graphical representations could be significantly better as well. Since 2017, I haven't seen any major upgrades or new features that enhance the software.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Banking, 51-100 employees
Free Trial
“The support is incredible”
Pros
The customer support is top-notch and truly best in class. I like it a lot.
Cons
The UI feels a bit clunky, but it works so I can live with it.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
7
Health, Wellness and Fitness, 11-50 employees
Less than a year
“Loved it”
Pros
I love being able to answer phones remotely. This has transformed our customer service department, one of the most important parts of our business. Managers can now call customers from their computers, even from home, at any time. This flexibility allows us to support our call center without always having to be physically in the office.
Cons
I wish there were an easier way to mark voicemails I've already called back, instead of relying on the call history (which has to be filtered by phone number) to indicate that a call has been returned.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 500+ employees
More than a year
“Reliable service”
Pros
The service is reliable and the support is great, with good communication at all times.
Cons
There's really nothing bad about it, the service is good overall, I like it very much!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Real Estate, 51-100 employees
Less than a year
“Excellent application”
Pros
The CTI integration, dialer, multichannel contact centers, and detailed reports are standout features for me.
Cons
The OPEX cost is a bit on the higher side if we choose the prepaid version.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 500+ employees
Less than a year
“Satisfied with the service”
Pros
I like it that it's so easy to log in and very reliable to use.
Cons
I haven't encountered any disadvantages yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospitality, 500+ employees
Less than a year
“It is not always dependable”
Pros
The calling function is excellent, it makes it really easy to reach our clients.
Cons
The software tends to freeze automatically when a call comes in or after a post-call, this is pretty frustrating to me.
Rating Distribution
Ease of use
10
Value for money
6
Customer Support
5
Functionality
6
Hospitality, 500+ employees
Less than a year
“So easy to use”
Pros
It's user-friendly and I can always access support when I need it, with on-time resolution for any issues.
Cons
I think it would be great if there were a single dashboard that consolidates all the reports in one place for easier access and management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6