CloudAgent Software Reviews

“By far the best dialer on the market

Pros

I find the cloud agent to be very simple to use, and it has significantly improved agent productivity. It's also really easy to train other supervisors on tasks like monitoring and campaign creation.

Cons

I don't have much to complain about since the cloud agent generally meets my requirements.

“Solid customer support service

Pros

The features are great and I really appreciate the support I get whenever I need it.

Cons

We don't have any specific issues as per our business needs.

“Great integration

Pros

The ease of use is a big plus for me and it's been seamlessly integrated with SugarCRM and BPM360, which we use in our operations.

Cons

The user interface and user experience could use some improvement, both from the agent's perspective and on the admin screens. The data and graphical representations could be significantly better as well. Since 2017, I haven't seen any major upgrades or new features that enhance the software.

“The support is incredible

Pros

The customer support is top-notch and truly best in class. I like it a lot.

Cons

The UI feels a bit clunky, but it works so I can live with it.

“Loved it

Pros

I love being able to answer phones remotely. This has transformed our customer service department, one of the most important parts of our business. Managers can now call customers from their computers, even from home, at any time. This flexibility allows us to support our call center without always having to be physically in the office.

Cons

I wish there were an easier way to mark voicemails I've already called back, instead of relying on the call history (which has to be filtered by phone number) to indicate that a call has been returned.

“Reliable service

Pros

The service is reliable and the support is great, with good communication at all times.

Cons

There's really nothing bad about it, the service is good overall, I like it very much!

“Excellent application

Pros

The CTI integration, dialer, multichannel contact centers, and detailed reports are standout features for me.

Cons

The OPEX cost is a bit on the higher side if we choose the prepaid version.

“Satisfied with the service

Pros

I like it that it's so easy to log in and very reliable to use.

Cons

I haven't encountered any disadvantages yet.

“It is not always dependable

Pros

The calling function is excellent, it makes it really easy to reach our clients.

Cons

The software tends to freeze automatically when a call comes in or after a post-call, this is pretty frustrating to me.

“So easy to use

Pros

It's user-friendly and I can always access support when I need it, with on-time resolution for any issues.

Cons

I think it would be great if there were a single dashboard that consolidates all the reports in one place for easier access and management.