CloudAgent Software

CloudAgent Software

10 Review(s)

Overview

CloudAgent software streamlines customer communication across various channels. While it offers robust features that are tailored for scaling operations, there is some initial setup time. However, the software helps businesses enhance agent efficiency and customer service.

Overall Rating

Based on 10 users reviews

4.5

Rating Distribution

Positive

100%

Neutral

0%

Negative

0%

Starting Price
Custom

CloudAgent Software Specifications

Interactive Voice Response (IVR)

Call Recording

Call Monitoring

Call Reporting and Analytics

View All Specifications

What Is CloudAgent Software?

Overview

CloudAgent software is a cloud-based contact center solution designed for businesses in customer support, sales, and service industries. It helps organizations manage inbound and outbound communications over multiple channels, such as voice, chat, and email. The platform provides solutions that streamline workflows, reduce communication gaps, and enhance agent performance, solving problems like disjointed interactions and inefficiency.

CloudAgent Software Pricing

CloudAgent software cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

CloudAgent Software Integrations

The software seamlessly integrates with various popular business applications, including:

Watch a free CloudAgent software demo to learn more about its integrations.

Who Is CloudAgent Software For?

CloudAgent software is designed for businesses of all sizes across various industries, such as:

  • Financial services
  • Retail
  • Hospitality
  • Automotive
  • IT

Is CloudAgent Software Right For You?

Recognized as a leading software in the contact center industry, CloudAgent helps businesses improve customer satisfaction and streamline workflows without heavy infrastructure investment. It is scalable and secure, being SOC 2, PCI-DSS, ISO 27001, and HIPAA compliant. It is currently in use by over 2,500 trusted brands, including M3M, Blink, and HDFC Bank.

Is CloudAgent software right for you? Contact our customer support team at (661) 384-7070; they will help you make the best decision. 

CloudAgent Software Features

Smart routing automatically directs incoming calls to the most suitable agent based on skill, availability, or customer history. This ensures that customer queries are handled by the right person, leading to quicker resolution times and enhanced customer satisfaction.

See How It Works

Circle routing sequentially routes calls to agents, while time-based routing directs calls based on the time of day or agent availability. Both methods improve resource utilization and address customer queries promptly, even during peak times.

See How It Works

This feature prioritizes callers in a queue and assigns them to agents as they become available. If the queue exceeds a threshold, fallback options, such as voicemail or overflow agents, are activated, minimizing wait times and customer frustration.

See How It Works

The platform supports five dialer modes—Preview, Progressive, Predictive, Manual, and IVR-based—enabling businesses to tailor outbound calling strategies. This flexibility increases agent productivity and call efficiency by matching dialing methods to specific campaign needs.

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Call Blaster enables automated, large-scale outbound calls to multiple customers simultaneously, delivering pre-recorded messages. This is ideal for mass communication, reducing agents' time on repetitive tasks and ensuring consistent messaging across a broad audience.

See How It Works

Pros And Cons of CloudAgent Software

Pros

  • Regular updates

  • Modern and user-friendly interface

  • Easily integrates with third-party applications

  • Extensive list of features

Cons

  • Lacks proactiveness, according to software users

  • Page layouts can be difficult to change

CloudAgent Software Reviews

Total 10 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

50%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

S

Senthil

Banking, 51-100 employees

Less than a year

5.0
June 2022

By far the best dialer on the market

Pros

I find the cloud agent to be very simple to use, and it has significantly improved agent productivity. It's also really easy to train other supervisors on tasks like monitoring and campaign creation.

Cons

I don't have much to complain about since the cloud agent generally meets my requirements.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

S

Srinivas

Computer Software, 51-100 employees

More than a year

5.0
December 2021

Solid customer support service

Pros

The features are great and I really appreciate the support I get whenever I need it.

Cons

We don't have any specific issues as per our business needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

L

Laxman

Automotive, 11-50 employees

More than a year

4.0
October 2021

Great integration

Pros

The ease of use is a big plus for me and it's been seamlessly integrated with SugarCRM and BPM360, which we use in our operations.

Cons

The user interface and user experience could use some improvement, both from the agent's perspective and on the admin screens. The data and graphical representations could be significantly better as well. Since 2017, I haven't seen any major upgrades or new features that enhance the software.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

7

Functionality

7

Frequently Asked Questions

Yes, CloudAgent software offers an API.

CloudAgent software supports English.

CloudAgent software integrates with Zoho, Zendesk, and HubSpot. Zoho, Salesforce, Freshdesk, and LeadSquared.

The vendor site does not indicate supporting mobile devices.

CloudAgent software price depends on your business needs. Users can get pricing for a tailormade plan.

The typical users of CloudAgent software are IT, retail and hospitality industries.

CloudAgent software offers phone support and 2/7 Live Rep.