Last Updated
Overview
CloudAgent software streamlines customer communication across various channels. While it offers robust features that are tailored for scaling operations, there is some initial setup time. However, the software helps businesses enhance agent efficiency and customer service.
Overall Rating
Based on 10 users reviews
4.5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
CloudAgent Software Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is CloudAgent Software?
Overview
CloudAgent software is a cloud-based contact center solution designed for businesses in customer support, sales, and service industries. It helps organizations manage inbound and outbound communications over multiple channels, such as voice, chat, and email. The platform provides solutions that streamline workflows, reduce communication gaps, and enhance agent performance, solving problems like disjointed interactions and inefficiency.
CloudAgent Software Pricing
CloudAgent Software Integrations
The software seamlessly integrates with various popular business applications, including:
- Zoho
- Zendesk
- Salesforce
- HubSpot
- Freshdesk
- LeadSquared
Who Is CloudAgent Software For?
CloudAgent software is designed for businesses of all sizes across various industries, such as:
- Financial services
- Retail
- Hospitality
- Automotive
- IT
Is CloudAgent Software Right For You?
Recognized as a leading software in the contact center industry, CloudAgent helps businesses improve customer satisfaction and streamline workflows without heavy infrastructure investment. It is scalable and secure, being SOC 2, PCI-DSS, ISO 27001, and HIPAA compliant. It is currently in use by over 2,500 trusted brands, including M3M, Blink, and HDFC Bank.
Is CloudAgent software right for you? Contact our customer support team at (661) 384-7070; they will help you make the best decision.
CloudAgent Software Features
Smart Routing
Smart routing automatically directs incoming calls to the most suitable agent based on skill, availability, or customer history. This ensures that customer queries are handled by the right person, leading to quicker resolution times and enhanced customer satisfaction.
Circle and Time-Based Routing
Circle routing sequentially routes calls to agents, while time-based routing directs calls based on the time of day or agent availability. Both methods improve resource utilization and address customer queries promptly, even during peak times.
Queue Management and Fallbacks
This feature prioritizes callers in a queue and assigns them to agents as they become available. If the queue exceeds a threshold, fallback options, such as voicemail or overflow agents, are activated, minimizing wait times and customer frustration.
Five Dialler Modes
The platform supports five dialer modes—Preview, Progressive, Predictive, Manual, and IVR-based—enabling businesses to tailor outbound calling strategies. This flexibility increases agent productivity and call efficiency by matching dialing methods to specific campaign needs.
Call Blaster
Call Blaster enables automated, large-scale outbound calls to multiple customers simultaneously, delivering pre-recorded messages. This is ideal for mass communication, reducing agents' time on repetitive tasks and ensuring consistent messaging across a broad audience.
Pros And Cons of CloudAgent Software
Pros
Regular updates
Modern and user-friendly interface
Easily integrates with third-party applications
Extensive list of features
Cons
Lacks proactiveness, according to software users
Page layouts can be difficult to change
CloudAgent Software Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Banking, 51-100 employees
Less than a year
“By far the best dialer on the market”
Pros
I find the cloud agent to be very simple to use, and it has significantly improved agent productivity. It's also really easy to train other supervisors on tasks like monitoring and campaign creation.
Cons
I don't have much to complain about since the cloud agent generally meets my requirements.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Computer Software, 51-100 employees
More than a year
“Solid customer support service”
Pros
The features are great and I really appreciate the support I get whenever I need it.
Cons
We don't have any specific issues as per our business needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Automotive, 11-50 employees
More than a year
“Great integration”
Pros
The ease of use is a big plus for me and it's been seamlessly integrated with SugarCRM and BPM360, which we use in our operations.
Cons
The user interface and user experience could use some improvement, both from the agent's perspective and on the admin screens. The data and graphical representations could be significantly better as well. Since 2017, I haven't seen any major upgrades or new features that enhance the software.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
7
Frequently Asked Questions
Does CloudAgent software offer an API?
Yes, CloudAgent software offers an API.
What language does CloudAgent software support?
CloudAgent software supports English.
What other apps does CloudAgent software integrate with?
CloudAgent software integrates with Zoho, Zendesk, and HubSpot. Zoho, Salesforce, Freshdesk, and LeadSquared.
Does CloudAgent software support mobile devices?
The vendor site does not indicate supporting mobile devices.
What type of pricing plans does CloudAgent software offer?
CloudAgent software price depends on your business needs. Users can get pricing for a tailormade plan.
Who are the typical users of CloudAgent software?
The typical users of CloudAgent software are IT, retail and hospitality industries.
What level of support does CloudAgent software offer?
CloudAgent software offers phone support and 2/7 Live Rep.