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Overview
DeepCall is a call center platform that records, monitors, and analyzes business calls in real time. Teams benefit from detailed insights, automated call distribution, and secure number masking for improved customer interactions. While some users note limited reporting customization, it offers end-to-end call analytics, outbound dialing, and IP softphone integration.
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Starting Price
₹1,000.00
(Basic plan)
DeepCall Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is DeepCall?
DeepCall is a cloud-based call center software that helps businesses manage and analyze customer interactions across voice channels. It records inbound and outbound calls, provides real-time call analytics, and distributes calls automatically for efficient handling. DeepCall supports sales, support, and BPO teams in improving call quality, evaluating agent performance, and gaining actionable insights without manual note-taking.
DeepCall Pricing
DeepCall price is based on specific business needs and team size. The vendor offers the following two pricing packages:
- Basic: Starting at ₹1,000.00 (5 agent licenses, every 6 months)
- Enterprise: Starting at ₹7,500.00/year (15 agent licenses annually)
Disclaimer: The pricing has been sourced from a third-party website and is subject to change.
DeepCall Integrations
The software offers integration with multiple third-party apps, including Freshdesk.
Who Is DeepCall For?
DeepCall is designed for teams and businesses that rely on high-quality voice interactions, including:
- Call centers
- Customer support teams
- Sales teams
- BPOs
- Service-based businesses
- Enterprises
- Remote teams
Is DeepCall Right For You?
DeepCall can be ideal for organizations that want deeper insight into voice interactions and agent performance. Its IP softphone system, outbound dialer, number masking, and call analytics help managers monitor performance, ensure quality, and distribute calls efficiently. Trusted by over 25,000 businesses worldwide, DeepCall also provides secure access and compliance features.
Still unsure if DeepCall is the right fit? Speak with our software advisors at (661) 384-7070 for personalized guidance.
DeepCall Features
IP-Phone Softphone System
DeepCall provides a fully integrated IP-Phone softphone system that enables agents to make and receive calls directly from their desktops. The system ensures high voice quality, reduces reliance on physical phones, and simplifies call handling for remote or distributed teams while maintaining secure call protocols.
Outbound Dialer
The outbound dialer automates the process of calling leads and customers. DeepCall’s system prioritizes contacts, manages call lists, and connects agents efficiently. This increases outreach productivity, reduces idle agent time, and ensures follow-ups are consistent and timely across high-volume calling campaigns.
Number Masking
DeepCall allows businesses to mask phone numbers during outbound or customer-facing calls. This protects sensitive information, maintains agent privacy, and provides customers with consistent caller ID experiences. Number masking ensures secure and professional communication for teams handling confidential calls.
End-To-End Call Analytics
DeepCall’s analytics platform tracks call metrics such as duration, response times, resolutions, and agent performance. Teams gain actionable insights to evaluate efficiency, detect trends, and improve customer experience. Real-time dashboards help managers make informed operational decisions without manual data collection.
Automatic Call Distribution
Calls are automatically routed to the most appropriate agent based on predefined rules. DeepCall features an automatic call distribution system that balances workloads, minimizes wait times, and ensures customers reach the right team member quickly, enhancing service quality and operational efficiency in busy call centers.
Pros And Cons of DeepCall
Pros
Improves outbound calling efficiency with automated dialing and prioritization
Ensures agent privacy and customer consistency with number masking
Provides detailed call analytics for real-time performance tracking
Cons
Advanced reporting options are limited for complex custom metrics
Some users need assistance to configure automatic call distribution rules
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Frequently Asked Questions
What types of pricing plans does DeepCall offer?
DeepCall pricing depends on business requirements and team size. Basic plan starts at ₹1,000.00 and includes 5 agent licenses for six months, while the Enterprise plan starts at ₹7,500.00/year and covers 15 agent licenses annually. Request personalized DeepCall cost now!
Does DeepCall have a mobile app?
There is no official mobile app currently available for DeepCall.
What language does DeepCall support?
DeepCall software offers support in the English only.
What other apps does DeepCall integrate with?
DeepCall connects with several third-party applications, including Freshdesk.
What level of support does DeepCall offer?
Support is available through live chat, email, and phone.
Does DeepCall offer an API?
The vendor offers ‘Click to Call’ API.
Who are the typical users of DeepCall?
The platform is built for organizations that depend on clear and reliable voice communication. It suits call centers, customer support and sales teams, BPOs, service-based businesses, enterprises, and remote teams that handle frequent customer interactions.