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Overview
Dial800 helps businesses manage high-volume inbound and outbound calls with call tracking, IVR, and real-time reporting. While advanced integrations are somewhat limited, its cloud-based platform ensures accurate call management and insights. It is ideal for marketing teams, contact centers, and businesses handling large call volumes.
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Starting Price
Custom
Dial800 Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is Dial800?
Dial800 is an advanced communication platform designed to optimize inbound lead generation through memorable vanity numbers and advanced call attribution. By utilizing dynamic number insertion and real-time dashboards, it solves the pain point of marketing blindness, allowing businesses to identify high-performing ad channels accurately. It caters to organizations seeking professional-grade routing logic and AI-driven conversation summaries to enhance customer experience and operational efficiency.
Dial800 Pricing
Businesses can choose from the following Dial800 price plans:
Call Tracking plans
- Basic - $50/month (charged annually)
- Power - $225/month (charged annually)
- Enterprise - $500/month (charged annually)
VoiceInsights AI plans
- VoiceInsights AI Basic - $25/month
- VoiceInsights AI Premium - $50/month
Business Voice plans
- VoIP Personal - $19.95/month
- VoIP Business - $59.95/month
- VoIP Enterprise - $89.95/month
A $10 setup fee is charged with these plans.
Disclaimer: The pricing is subject to change.
Dial800 Integrations
The software supports integration with multiple systems and platforms, such as:
- Salesforce
- Google Analytics
- HubSpot CRM software
- Zendesk
Who Is Dial800 For?
Dial800 is ideal for a wide range of industries and sectors, including:
- Education
- Healthcare
- Health and wellness
- Financial services
- Legal
Is Dial800 Right For You?
Dial800 is a premier choice because it combines high-impact branding via its ‘RapidRecall®’ inventory with the surgical precision of ‘CallView360®’ analytics. The platform’s standout ‘VoiceInsights AI’ provides automated sentiment analysis and suggested follow-up actions, making it an essential tool for high-volume call centers and performance-driven marketing agencies.
Still doubtful if Dial800 is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Dial800 Features
Real-Time Tracking And Reporting
This specialized tool provides a live dashboard for analyzing calls to drive data-centric marketing decisions. It identifies specific sources of online and offline interactions, monitors lead management, and compiles data through open APIs, enabling companies to calculate ROI with precision.
AI-Driven Analytics
Leveraging cutting-edge artificial intelligence, this feature offers deep insights into customer interactions via speech analytics. It includes sentiment ratings and automated conversation summaries to help organizations understand emotions, attitudes, and buying behaviors instantly to enhance service quality.
Advanced Call Management
This sophisticated platform utilizes an on-screen call-flow designer to deliver optimized customer experiences. It facilitates complex, logic-based call routing across unlimited profiles, allowing businesses to customize inbound communication directions based on specific criteria like location and timing.
Memorable Number Inventory
Dial800 maintains a massive database of over 500,000 highly memorable toll-free and vanity phone numbers. These numbers integrate directly with tracking and analytics tools, helping organizations increase brand recall and conversion rates by making it easier for customers to connect.
Pros And Cons of Dial800
Pros
Straightforward and intuitive setup process
Comprehensive and detailed call tracking
Vast inventory of vanity numbers
Cons
Interface can be overwhelming initially
Occasional technical glitches reported
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Frequently Asked Questions
Does Dial800 offer a mobile app?
No, it doesn’t offer a mobile app.
What other apps does Dial800 integrate with?
The platform features pre-built integrations for major applications such as Google Analytics, Salesforce, HubSpot, and Zendesk.
Who are the typical users of Dial800?
Typical users who benefit from Dial800 features include businesses across various industries and sectors, such as healthcare, automotive, legal, health and wellness, and education.
What types of pricing plans does Dial800 offer?
The vendor offers a modular pricing structure. Features and prices include Call Tracking (starting from $50/month), VoiceInsights AI (starting from $25/month), and Business Voice (starting from $19.95/month). Get in touch for a tailored Dial800 cost estimate.
What level of support does Dial800 offer?
Dial800 offers support via phone and email.
Does Dial800 offer an API?
Yes, it offers API access.
What languages does Dial800 support?
Dial800 software is primary available in English.