DialedIn CCaaS Reviews

“It's AMAZING

Pros

The system is easy to use, and I've received fewer customer complaints about spam calls.

Cons

I had a little bit of trouble setting it up.

“Exceptional customer service

Pros

It helps maximize my call center efficiency and pause time.

Cons

My system crashes every once in a while.

“Effortless Reporting and Lead Control

Pros

I love being able to generate reports. The screen-sharing tool lets me see what agents are looking at, and I can adjust the percentage of leads to dial.

Cons

My bill was $10,000 at the end of the month because of the minutes, which I didn't like. Most dialers I use have unlimited minutes, so that would be a nice change.

“Works perfectly

Pros

It works quickly and efficiently, helping me manage my tasks and communicate with customers.

Cons

I can't think of any downsides to this, it works great.

“Such a user friendly app

Pros

The user interface is simple, and the call quality is generally good.

Cons

I think the cost per month and the call wait times can get high.

“It has proved to be very useful

Pros

The disposition with SMS and the ability to save our calls for later listening are useful features.

Cons

Sometimes my SMS notifications don't work, or it gets stuck showing I have a message when I don't.

“I'm grateful for this tool

Pros

The application is easy to learn and use, with a great connection, and tech support is always available when we need them.

Cons

The system seems a little outdated when it comes to client information and transferring calls doesn't always go through. These are minor issues.

“Great experience so far

Pros

I appreciate the swift response from the tech team and the shortcut keys for disposing of calls.

Cons

I had a small issue with an unusual glitch when I wasn't connected to an Ethernet cable due to low network coverage.

“Its very easy to manage

Pros

I really like that the interface is easy to navigate and manage.

Cons

The system can be laggy at times and sometimes doesn't let me monitor certain stations.

“Incredible call tool

Pros

It's very accessible, and everything I need on the dialed-in system is easy to find. It's also very informative.

Cons

Some of my calls take a little longer to come through. On another system, calls came in faster, but overall it's still a good system.

“The call quality has been consistently excellent, which is essential for my work.

Pros

The user-friendly interface really stands out to me. It's flexible and easy to navigate, which makes it perfect for teams of all sizes.

Cons

I found the reporting features somewhat limited. More in-depth analytics would be helpful for businesses tracking performance accurately. These are areas for improvement, though Dialed In CCaaS has its strengths.

“Exploring DialedIn CCaaS, a cloud-based contact center solution making a big impact.

Pros

I really appreciate the flexibility with the Pro version of DialedIn CCaaS. The call quality is excellent and it integrates seamlessly with other tools. The customer support is responsive, and the reporting features provide helpful insights for improving performance.

Cons

The only thing I would like to see in the future is a notepad or an area for individual purposes.

“A solid platform for any call center setup.

Pros

The simplicity of the GUI is great. It's easy on my eyes and makes navigation efficient.

Cons

I think It's a bit demanding with Windows updates and taxing on the CPU.

“Its really the best dialing system

Pros

It's easy to use and makes my job simpler. I rarely encounter any problems with the system.

Cons

Sometimes it logs me out, but I can log back in almost immediately.

“It was a good experience

Pros

I enjoy how easy it is to log in with just two buttons, without the headache of additional bins like other phone applications.

Cons

The only issue I don't like sometimes is that when I conference a call, there's a ringing sound that confuses the customer, making them think they're getting another call.

“Had a wonderful experience

Pros

It's very efficient and smooth-running software. Overall I really like it.

Cons

I don't have anything I dislike about the product.

“I fully recommend it!

Pros

I love the ability to communicate with other agents directly, transfer calls, and use the shortcut keys.

Cons

So far, I have no complaints! It's a very easy system to navigate.

“Excellent job with DialedIn.

Pros

The system is clear and easy to use, which allows me to get the job done quickly and easily.

Cons

The only issue I have with Dialed In is when my computer isn't fully updated, it causes an echo.

“Its amazing for smooth tasks

Pros

It saves our information and automatically generates tasks, making everything run more smoothly.

Cons

Sometimes it comes up as spam and logs me out, but overall, it's good.

“So user friendly and beneficial tool

Pros

I like that when I go into available mode, it automatically puts me into answering incoming calls.

Cons

Sometimes the sound quality can vary, and I have to wipe my settings and call the person again.

“Extremely happy!

Pros

It's very user-friendly, and even some of our employees who aren't tech-savvy can easily navigate the system.

Cons

I would love the ability to let my employees text and/or chat with potential customers through the system.