Construction, 1-50 employees
Less than a year
“It's AMAZING”
Pros
The system is easy to use, and I've received fewer customer complaints about spam calls.
Cons
I had a little bit of trouble setting it up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Computer Software, 51-100 employees
Less than a year
“Exceptional customer service”
Pros
It helps maximize my call center efficiency and pause time.
Cons
My system crashes every once in a while.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 1-10 employees
Less than 6 months
“Effortless Reporting and Lead Control”
Pros
I love being able to generate reports. The screen-sharing tool lets me see what agents are looking at, and I can adjust the percentage of leads to dial.
Cons
My bill was $10,000 at the end of the month because of the minutes, which I didn't like. Most dialers I use have unlimited minutes, so that would be a nice change.
Rating Distribution
Ease of use
9
Value for money
4
Customer Support
9
Functionality
9
Computer Software, 51-100 employees
Less than a year
“Works perfectly”
Pros
It works quickly and efficiently, helping me manage my tasks and communicate with customers.
Cons
I can't think of any downsides to this, it works great.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 51-100 employees
Less than 6 months
“Such a user friendly app”
Pros
The user interface is simple, and the call quality is generally good.
Cons
I think the cost per month and the call wait times can get high.
Rating Distribution
Ease of use
8
Value for money
4
Customer Support
8
Functionality
8
Marketing and Advertising, 51-100 employees
Less than a year
“It has proved to be very useful”
Pros
The disposition with SMS and the ability to save our calls for later listening are useful features.
Cons
Sometimes my SMS notifications don't work, or it gets stuck showing I have a message when I don't.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Environmental Services, 1-10 employees
Less than a year
“I'm grateful for this tool”
Pros
The application is easy to learn and use, with a great connection, and tech support is always available when we need them.
Cons
The system seems a little outdated when it comes to client information and transferring calls doesn't always go through. These are minor issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Internet, 51-100 employees
More than a year
“Great experience so far”
Pros
I appreciate the swift response from the tech team and the shortcut keys for disposing of calls.
Cons
I had a small issue with an unusual glitch when I wasn't connected to an Ethernet cable due to low network coverage.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 51-100 employees
More than a year
“Its very easy to manage”
Pros
I really like that the interface is easy to navigate and manage.
Cons
The system can be laggy at times and sometimes doesn't let me monitor certain stations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Insurance, 1-50 employees
Less than 6 months
“Incredible call tool”
Pros
It's very accessible, and everything I need on the dialed-in system is easy to find. It's also very informative.
Cons
Some of my calls take a little longer to come through. On another system, calls came in faster, but overall it's still a good system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 1-50 employees
Less than 6 months
“The call quality has been consistently excellent, which is essential for my work.”
Pros
The user-friendly interface really stands out to me. It's flexible and easy to navigate, which makes it perfect for teams of all sizes.
Cons
I found the reporting features somewhat limited. More in-depth analytics would be helpful for businesses tracking performance accurately. These are areas for improvement, though Dialed In CCaaS has its strengths.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Telecommunications, 1-50 employees
More than a year
“Exploring DialedIn CCaaS, a cloud-based contact center solution making a big impact.”
Pros
I really appreciate the flexibility with the Pro version of DialedIn CCaaS. The call quality is excellent and it integrates seamlessly with other tools. The customer support is responsive, and the reporting features provide helpful insights for improving performance.
Cons
The only thing I would like to see in the future is a notepad or an area for individual purposes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, 51-100 employees
More than a year
“A solid platform for any call center setup.”
Pros
The simplicity of the GUI is great. It's easy on my eyes and makes navigation efficient.
Cons
I think It's a bit demanding with Windows updates and taxing on the CPU.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 51-100 employees
More than a year
“Its really the best dialing system”
Pros
It's easy to use and makes my job simpler. I rarely encounter any problems with the system.
Cons
Sometimes it logs me out, but I can log back in almost immediately.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Insurance, 51-100 employees
Less than a year
“It was a good experience”
Pros
I enjoy how easy it is to log in with just two buttons, without the headache of additional bins like other phone applications.
Cons
The only issue I don't like sometimes is that when I conference a call, there's a ringing sound that confuses the customer, making them think they're getting another call.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
9
Legal Services, 51-100 employees
Less than a year
“Had a wonderful experience”
Pros
It's very efficient and smooth-running software. Overall I really like it.
Cons
I don't have anything I dislike about the product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 1-50 employees
Less than 6 months
“I fully recommend it!”
Pros
I love the ability to communicate with other agents directly, transfer calls, and use the shortcut keys.
Cons
So far, I have no complaints! It's a very easy system to navigate.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Services, 1-50 employees
Less than 6 months
“Excellent job with DialedIn.”
Pros
The system is clear and easy to use, which allows me to get the job done quickly and easily.
Cons
The only issue I have with Dialed In is when my computer isn't fully updated, it causes an echo.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Consumer Services, 101-500 employees
More than a year
“Its amazing for smooth tasks”
Pros
It saves our information and automatically generates tasks, making everything run more smoothly.
Cons
Sometimes it comes up as spam and logs me out, but overall, it's good.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Consumer Goods, 51-100 employees
Less than 6 months
“So user friendly and beneficial tool”
Pros
I like that when I go into available mode, it automatically puts me into answering incoming calls.
Cons
Sometimes the sound quality can vary, and I have to wipe my settings and call the person again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9