Overview
DialedIn CCaaS software offers a solution for managing contact center operations by automating outbound calls. Although initial training is required, the software proves to be a solid choice for companies aiming to improve customer engagement and operational efficiency.
Overall Rating
Based on 21 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
DialedIn CCaaS Specifications
Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting and Analytics
What Is DialedIn CCaaS?
Overview
DialedIn CCaaS is cloud-based contact center software designed for businesses looking to optimize their outbound calling efforts. It caters primarily to sales teams and customer service departments and provides solutions that automate call workflows, improve lead conversion, and deliver real-time performance insights. The platform helps companies overcome challenges like inefficient call management, lack of visibility into agent performance, and low conversion rates.
DialedIn CCaaS Pricing
The software offers four packages:
- Small Business: $79/user/month (5-49 users)
- Professional: $59/user/month (50-99 users)
- Enterprise: $39/user/month (100-199 users)
- Enterprise Plus: $25/user/month (200+ users)
Disclaimer: The pricing is subject to change.
DialedIn CCaaS Integrations
DialedIn CCaaS seamlessly integrates with various third-party integrations such as:
- DNC.com
- Salesforce
- Sugar CRM
- Zoho
- Oracle
Who Is DialedIn CCaaS for?
The software is designed for businesses of all sizes across various industries and sectors, such as:
- Financial services
- Utility companies
- Travel and hospitality
- Insurance
- Banking
- Construction
- Debt collection
- Non-profit organizations
Is DialedIn CCaaS Right For You?
As a leading solution in the contact center industry, DialedIn CCaaS enables businesses to streamline operations, boost productivity, and enhance customer engagement. The software does this without the need for complex on-premises systems or excessive manual intervention. It is scalable and secure and is regularly updated for better experiences.
Is DialedIn CCaaS right for you? Contact our customer support team at (661) 384-7070, and they will help you make the best decision.
DialedIn CCaaS Features
The predictive dialer automatically dials numbers and connects calls to available agents. Minimizing idle time and avoiding unanswered calls increases agent productivity and ensures a continuous flow of conversations, boosting overall efficiency in outbound campaigns.
This feature streamlines the management of inbound and outbound calls. It routes calls to the right agents based on predefined criteria, reducing wait times and improving customer satisfaction by ensuring swift and accurate responses.
Agent gamification motivates call center agents by introducing leaderboards, achievements, and rewards. It boosts engagement, encourages healthy competition, and improves performance by turning routine tasks into exciting challenges.
DialedIn CCaaS helps track and organize leads, ensuring timely follow-up and reducing the risk of missed opportunities. This allows for efficient lead nurturing and conversion, helping sales teams stay on top of their pipeline and close more deals.
This feature automatically screens out numbers that should not be contacted, ensuring compliance with regulations. Respecting customers' privacy preferences reduces the risk of penalties and enhances trust.