Last Updated
Overview
DialedIn CCaaS software offers a solution for managing contact center operations by automating outbound calls. Although initial training is required, the software proves to be a solid choice for companies aiming to improve customer engagement and operational efficiency.
DialedIn CCaaS Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
DialedIn CCaaS Features
Predictive Dialer
The predictive dialer automatically dials numbers and connects calls to available agents. Minimizing idle time and avoiding unanswered calls increases agent productivity and ensures a continuous flow of conversations, boosting overall efficiency in outbound campaigns.
Call Handling
This feature streamlines the management of inbound and outbound calls. It routes calls to the right agents based on predefined criteria, reducing wait times and improving customer satisfaction by ensuring swift and accurate responses.
Agent Gamification
Agent gamification motivates call center agents by introducing leaderboards, achievements, and rewards. It boosts engagement, encourages healthy competition, and improves performance by turning routine tasks into exciting challenges.
Lead Management
DialedIn CCaaS helps track and organize leads, ensuring timely follow-up and reducing the risk of missed opportunities. This allows for efficient lead nurturing and conversion, helping sales teams stay on top of their pipeline and close more deals.
Do Not Call Lists
This feature automatically screens out numbers that should not be contacted, ensuring compliance with regulations. Respecting customers' privacy preferences reduces the risk of penalties and enhances trust.
Pros And Cons of DialedIn CCaaS
Pros
Regular updates
High volume of calls handled easily
Call recording available
Intuitive interface
Real-time reports
Cons
Lacks some advanced features
Initial training needed
Limited customization
DialedIn CCaaS Reviews
Total 21 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars90%
4
Stars10%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Matthew
Media, 51-100 employees
More than a year
“Its very easy to manage”
Pros
I really like that the interface is easy to navigate and manage.
Cons
The system can be laggy at times and sometimes doesn't let me monitor certain stations.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Abdulrahman
IT, 51-100 employees
More than a year
“Great experience so far”
Pros
I appreciate the swift response from the tech team and the shortcut keys for disposing of calls.
Cons
I had a small issue with an unusual glitch when I wasn't connected to an Ethernet cable due to low network coverage.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Tasha
Healthcare, 1-10 employees
Less than a year
“I'm grateful for this tool”
Pros
The application is easy to learn and use, with a great connection, and tech support is always available when we need them.
Cons
The system seems a little outdated when it comes to client information and transferring calls doesn't always go through. These are minor issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does DialedIn CCaaS offer an API?
Yes, DialedIn CCaaS offers an API.
What language does DialedIn CCaaS support?
DialedIn CCaaS supports the English language.
What other apps does DialedIn CCaaS integrate with?
DialedIn CCaaS integrates with DNC.com, Salesforce, Sugar CRM, Zoho, Oracle, and more.
Does DialedIn CCaaS support mobile devices?
DialedIn CCaaS supports the web.
What type of pricing plans does DialedIn CCaaS offer?
DialedIn CCaaS price starts at Small Business: $79/user/month, Professional: $59/user/month, Enterprise: $39/user/month, and Enterprise Plus: $25/user/month. Users can get pricing for a tailormade plan.
Who are the typical users of DialedIn CCaaS?
The typical users of DialedIn CCaaS are the insurance banking and construction industries.
What level of support does DialedIn CCaaS offer?
DialedIn CCaaS offers email, chat, phone support, Knowledge Base, and FAQs.