Enghouse Contact Center: Pricing, Free Demo & Features

Name: Enghouse Contact Center
Price: 65 USD

Last Updated Jun 2, 2026

Overview

Enghouse Contact Center (CCaaS) unifies all digital and voice communication channels into one powerful platform, boosting agent efficiency and responsiveness. While the software could sometimes crash randomly, its excellent call handling and comprehensive reporting ensure smooth operations. This solution is ideal for call centers and BPOs streamlining complex communications.

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Starting Price

$65.00

per user per month

Enghouse Contact Center Specifications

Interactive Voice Response (IVR)
Call Recording
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Predictive Dialing
Call Scripting
Real-Time Dashboard
Voicemail And Callback Management
Agent Scheduling And Management

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What Is Enghouse Contact Center?

Enghouse Contact Center as a Service (CCaaS) is a flexible, cloud-based customer experience solution built on an omnichannel platform. It is designed to manage inbound and outbound customer interactions through a centralized infrastructure, allowing contact center teams to operate virtually from anywhere. The solution incorporates AI-powered automation, integrated analytics, and a rich tool-set to optimize every customer touchpoint, ensuring a connected, informed, and efficient engagement.

Enghouse Contact Center Pricing

Enghouse Contact Center offers a cloud-based plan starting at $65.00/user/month, for scalable omnichannel customer management. Request a personalized Enghouse Contact Center pricing quote for your business today!

Disclaimer: The pricing has been sourced from third-party websites and is subject to change.

Enghouse Contact Center Integrations

The software supports integration with multiple systems and platforms, such as:

Book a free Enghouse Contact Center demo to learn more about its integration capabilities.

Who Is Enghouse Contact Center For?

Enghouse Contact Center software is ideal for a wide range of industries and sectors, including:

Financial services
Healthcare
Public sector
Control rooms
Technology (BPOs)

Is Enghouse Contact Center Right For You?

If you are a business prioritizing robust compliance and agent efficiency, Enghouse CCaaS is your solution. It resolves the pain points of fragmented customer data and inconsistent service quality across platforms. This software is certified for ISO 27001 and GDPR compliance, ensuring high security.

The platform is highly scalable and partners with industry giants like Microsoft and IBM. Its modular, AI-enabled architecture provides the flexibility to transform your customer experience while unifying all communication channels.

Still doubtful if Enghouse Contact Center is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

Enghouse Contact Center Features

Customer Self-Service

This feature enables customers to independently resolve queries through intuitive digital channels, including chatbots and IVR. Enghouse Contact Center reduces wait times, enhances satisfaction, and strengthens loyalty by delivering efficient, personalized self-service experiences.

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Recording And Quality Management

The software provides comprehensive multi-channel interaction recording and quality management tools. Enghouse Contact Center leverages AI to analyze conversations, monitor compliance, and optimize agent performance, ensuring consistent service excellence and actionable operational insights.

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Omnichannel Engagement

This feature unifies customer communications across voice, chat, email, SMS, and social media. Enghouse Contact Center ensures agents have complete context for every interaction, delivering seamless, connected, and efficient experiences across all channels.

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Multi-Channel Interaction Recording

The software securely captures customer interactions across all channels to support compliance, auditing, and coaching. Enghouse Contact Center enhances transparency, enables performance monitoring, and provides reliable data for continuous improvement.

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AI-Powered Routing and Assistance

The software uses AI to intelligently route interactions and provide agent guidance. Enghouse Contact Center improves first-contact resolution, reduces handling time, and supports agents with real-time recommendations for complex customer queries.

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Pros And Cons of Enghouse Contact Center

A quick look at Enghouse Contact Center's strengths and weaknesses to
help you decide if it's the right fit

Pros

Integrates easily with existing phone and CRM systems
AI analysis captures valuable customer insights
Multilingual support with real-time chat translation

Cons

Administration settings require high customization knowledge
Controls and menus need significant simplification

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Enghouse Contact Center offer an API?

Yes, Enghouse Contact Center offers an API.

Does Enghouse Contact Center have a mobile app?

Yes, Enghouse Contact Center offers a mobile app.

What other apps does Enghouse Contact Center integrate with?

The software supports integration with multiple systems and platforms, such as RingCentral, AVAYA, Cisco, NEC, and Mitel.

What types of pricing plans does Enghouse Contact Center offer?

Enghouse Contact Center cost starts at $65.00/user/month for scalable omnichannel management. Get in touch for a personalized Enghouse Contact Center price estimate.

Who are the typical users of Enghouse Contact Center?

Enghouse Contact Center features make it ideal for industries including financial services, healthcare, public sector, control rooms, and technology (BPOs), helping teams improve customer interactions and operational efficiency.

What level of support does Enghouse Contact Center offer?

Enghouse Contact Center provides support through phone, email and contact form.

What language does Enghouse Contact Center support?

The software is available in English, French, German and Spanish.