Eyeson

Pros

Getting a team call started was immediate and there weren't any complicated steps to deal with.

Cons

In one important meeting, the video turned pixelated which was really frustrating.

Pros

EyesOn works really well for me for several reasons. First of all, once you're familiar with everything using the platform is very simple. Users do not need to download any software beforehand because everything runs directly in the browser. On top of that compatibility is very good. It supports most browsers so practically anyone can join without issues. Another big advantage is the low bandwidth requirement. It needs less than 2 MBs per second to run and in most cases the usage stays around 1.5 to 1.7 MBs per second. That makes it much more efficient than most other video conferencing tools. With the right browser, it also adapts well to lower bitrates. CPU usage is another strong point since it is much lower than with other solutions I have tested. Because of that, it also runs well on older computers. The interface is also very simple to use which is a major plus. Up to now, I have not had a single user who could not figure it out. I also really appreciate that presenting a document does not always require screen sharing. Instead, you can upload the file and show it through its built in tool. There are also a number of useful security options. For example, you can lock a meeting so entry is only possible through a QuickJoin link. In addition, functions can be enabled or disabled individually for each room.

Cons

At the beginning, EyesOn can be a bit confusing for many users. Part of that comes from the seemingly inverted image and the slight delay in your own video once there are more than three participants. Because of the single stream technology it uses, you end up seeing yourself in the conference with roughly a half second delay. It is also disappointing that the permission management is still quite limited in some areas. For example, any user can start recording a meeting or share their screen. Right now, there is no way to restrict those features to certain users or allow them only temporarily. Another limitation is that you can only mute all microphones at once instead of muting one specific person. The bandwidth adjustment mentioned earlier also seems to work properly only in Chrome and Chromium based browsers. That is unfortunate because Apple users, unless they switch to the EyesOn app, can be dropped from a meeting pretty quickly when the connection gets weak. Another downside is that EyesOn shows a maximum of only 9 people in the video stream. In larger meetings, the remaining participants can only be heard and not seen. That is a real drawback and I would definitely like to see improvements there.

Pros

One thing that really helps with this system is that prospects and clients can join without downloading or installing anything and it runs well on most devices and platforms.

Cons

During calls, we're able to chat with clients and share links which is useful. The downside is that the system doesn't send an automated email to the client with the chat transcript.