eztalks
Last Updated
Overview
eztalks helps businesses manage SMS messaging, voice calls, fax services, and virtual phone numbers through a single platform. While audio quality may occasionally be inconsistent, its straightforward setup and reliable cloud-based tools make it practical for small and mid-sized teams needing efficient communication.
eztalks Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
eztalks Features
SMS Messaging
The platform enables businesses to send and receive SMS messages globally using virtual numbers. Teams can manage bulk campaigns, schedule messages, use templates, handle opt-outs, import contacts, share attachments, and maintain two-way conversations for customer and staff communication.
MMS Messaging
This feature supports rich MMS messaging, enabling organizations to share images, videos, audio, and files worldwide. Businesses can run bulk campaigns, schedule deliveries, group contacts, manage opt-outs, reuse templates, and engage customers through two-way conversations from the web.
Faxing
Eztalks provides an online faxing feature that lets users securely send documents from any device. Companies can send faxes globally without hardware, streamline communication, reduce processes, and rely on a cost-effective, cloud-based approach for document delivery.
Receive Faxes
An online fax inbox helps businesses receive and manage incoming faxes securely in one place. Real-time notifications keep teams informed, while digital storage improves organization, continuity, and response speed, ensuring customer communications are never missed or misplaced by staff.
Voice Calling
Users can make and receive voice calls online using click-to-dial tools and virtual numbers. The cloud call center supports IVR menus, skill-based routing, and live monitoring, helping teams efficiently manage inbound and outbound calls across devices worldwide.
Pros And Cons of eztalks
Pros
Supports high-quality audio and video calls
Accessible on multiple devices easily
Efficient navigation within the phone system
Cons
Lack of frequent software updates
One-to-one calls require email invitations
eztalks Reviews
Total 3 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars67%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Food & Beverages, 500+ employees
Less than a year
“affordable collaboration tool”
Pros
This works well as a communication and collaboration platform and has become a dependable option for that purpose. The pricing is affordable which makes it especially appealing to new users. It also includes whiteboard features which adds to its usefulness. Another plus is that there is no setup fee and over time the software has built a strong sense of trust and reliability among users. On top of that the interface is simple to understand.
Cons
These days, users really value quick and convenient access so the lack of that can be frustrating and time consuming. A lot of people still do not know about this software which also holds it back. Since there is no free trial, many potential users hesitate to pay before getting familiar with how it works. A mobile version would make a big difference by giving users access anytime they need it. Offering a free trial would also help people better understand the platform before committing. Regular updates are necessary to keep up with user expectations and adding a wider variety of emoticons would make the experience more engaging.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
8
Food & Beverages, 500+ employees
More than a year
“offers broad set of features”
Pros
Having multiple calling options along with file sharing makes this software a solid choice to use. It also gives viewers a way to message and join calling sessions when discussing issues face to face is difficult. Overall, it offers a broad set of features that make this one of the more popular platforms right now.
Cons
One thing the developers really need to improve is the call sharing feature. With this, using several features at the same time can be quite difficult and it often takes a lot of searching to find the best server. On top of that customer support is not always available which is pretty frustrating.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Real Estate, 1-10 employees
More than a year
“quick meetings with simple codes”
Pros
Setting up a meeting is really easy. You just share the code with the person you want to connect with and everything is ready to go.
Cons
The only small downside is that if the other person doesn't already have the software installed, it takes a bit longer because they need to download it first.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What level of support does eztalks offer?
eztalks provides support through phone, SMS messages, email, FAQs, and a help center.
Does eztalks offer an API?
Yes, eztalks offers an API.
Who are the typical users of eztalks?
eztalks features are used by organizations across various sectors and industries, including education, sales and marketing, e-commerce, and hospitality.
What other apps does eztalks integrate with?
Information about third-party integrations has not been specified by the vendor.
What language does eztalks support?
eztalks primarily supports the English language.
Does eztalks have a mobile app?
Yes, eztalks has a mobile app for Android and iOS users.
What types of pricing plans does eztalks offer?
eztalks price plans are straightforward. Sending SMS costs $0.05/SMS and receiving costs $0.02/SMS on local, short-code, and toll-free numbers, while mobile numbers only support sending. Voice calls range from $0.02–$0.05/min for inbound and $0.03–$0.19/min for outbound or forwarded calls, with call recording at $0.01/min. Monthly fees for phone numbers are $5 for local numbers and $6.45 for toll-free numbers. Request a tailored eztalks price plan for your organization.