Fastcall
Last Updated
Overview
Fastcall empowers sales and support teams to enhance productivity with click-to-dial, call logging, and real-time reporting. While its customization options might be limited, it effectively supports small to mid-sized businesses and remote teams seeking streamlined call center operations and improved customer engagement.
Fastcall Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting And Analytics
- Predictive Dialing
Fastcall Features
Inbound Call Management
This feature intelligently routes incoming calls to the right agent, ensuring no call is missed. Calls are logged automatically, providing clear records for follow-ups and performance tracking. Teams can handle multiple lines efficiently, improving response times and overall customer satisfaction.
Messaging And SMS
The platform supports SMS, MMS, and WhatsApp messaging, enabling fast, reliable communication with clients. Every conversation is tracked for clarity and accountability. By keeping messages organized and accessible, teams can maintain timely engagement and stronger customer connections.
Conference Calls
Conference calls allow multiple participants to join a single session seamlessly. This also simplifies scheduling and coordination for internal teams and external stakeholders. It fosters better collaboration, decision-making, and real-time discussion across departments.
Group Messaging
Conference calls allow multiple participants to join a single session seamlessly. This also simplifies scheduling and coordination for internal teams and external stakeholders. It fosters better collaboration, decision-making, and real-time discussion across departments.
Outbound Call Automation
Outbound calls can be scheduled, automated, and logged efficiently. Teams can send voicemails and follow-ups without manual effort, saving time on repetitive tasks. This also enhances productivity, maintains consistent outreach, and strengthens client relationships.
Pros And Cons of Fastcall
Pros
AI-powered Agentforce for automating tasks
Automatic call logging, transcriptions, and sentiment analysis
Global coverage for phone and messaging services
Cons
Feature compatibility can vary across categories
Customer support time may vary at times
Fastcall Reviews
Total 10 reviews
3.8
All reviews are from verified customers
Rating Distribution
5
Stars10%
4
Stars60%
3
Stars30%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 51-100 employees
“better call visibility”
Pros
One thing that really works well is the email notifications. Compared with other calling systems I've used, like Natterbox, this integrates much better with Salesforce and clearly shows who has called or sent you a text.
Cons
There are still a number of issues while using it. I often get a second call dialing through when I'm already on an active call or sometimes the call doesn't come through properly and I only end up getting a voicemail even though my line isn't in use.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Marketing and Advertising, 51-100 employees
“reliable recording experience”
Pros
Getting started was easy and going back to review recorded calls was just as convenient. It felt dependable to use because it delivered exactly what I expected from it.
Cons
Honestly, nothing specific comes to mind as a drawback or anything I particularly disliked about it.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
7
Functionality
8
Not Specified, N/A employees
“handy for bulk outreach”
Pros
The platform is easy to use and works really well for bulk dialing, mass texting and similar outreach tasks.
Cons
On the downside some incoming calls get missed without any clear reason. The most frustrating part is when a call suddenly drops in the middle of a conversation. You can be talking to a customer one second and the next the Fastcall widget turns gray and shows a frowning face. No idea why that happens.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
5
Functionality
5
Frequently Asked Questions
Does Fastcall offer an API?
Yes, Fastcall offers an API.
Does Fastcall have a mobile app?
No, Fastcall does not offer a dedicated mobile app.
What other apps does Fastcall integrate with?
Fastcall primarily supports integration with Saleforce.
What level of support does Fastcall offer?
Fastcall offers support through live chat, phone, email, and contact form.
What language does Fastcall support?
Fastcall primarily supports English.
Who are the typical users of Fastcall?
Fastcall features are used by organizations across industries and sectors, such as healthcare, education, real estate, law firms, financial services, and technology.
What types of pricing plans does Fastcall offer?
Fastcall offers three pricing, including Essential ($30/user/month), Pro ($60/user/month), and Custom. Get a detailed Fastcall cost breakdown tailored to your specific requirements.