FaxLogic

Pros

The interface responds quickly and I never had to deal with unregistered clicks or buttons not reacting. The ability to log in from any device is especially convenient since a lot of fax services still tie you to a specific on site machine or location. It made my work a lot simpler when sending documents to taxing authorities especially since fax is still a widely accepted way to submit information to them.

Cons

One area that could be a bit easier is downloading or viewing a fax. After you learn the steps, it's simple enough but a first time user might need a little guidance for something basic like opening a fax. Someone familiar with the system would know to click "Open" and then "Zoom" to see the pages but most people would probably expect that to happen in a single click. It's a very minor drawback in an otherwise excellent product.

Pros

Figuring out how to use this isn't very difficult as everything feels really user friendly. On top of that the support team is responsive and genuinely helpful whenever assistance is needed.

Cons

The email to fax feature does require some internal education and training for the organization to use it properly but that's fairly normal and expected.

Pros

Using this has been a solid way to keep our existing fax machines working through a fax adapter especially in places where computer based faxing just isn't a practical option. A lot of the cloud fax providers I looked into couldn't support that setup at all. It also gives us plenty of flexibility in the way we handle and manage faxes so we can adjust the solution depending on the needs of each situation.

Cons

Admin portal can feel a bit overwhelming at first. That said, their support team is responsive when changes need to be made so you really don't have to spend much time in the portal unless you prefer to manage it yourself.