Flowroute
Last Updated
Overview
Flowroute streamlines call center communications with its cloud-native infrastructure and reliable voice origination. Though the initial account setup involves technical steps, the software provides deep visibility into call traffic. Nonetheless, its automated security layers and redundant routing paths minimize service interruptions, making it a dependable choice for large-scale telephony requirements.
Flowroute Specifications
- Call Recording
- Call Reporting And Analytics
- CRM Integration
- Omnichannel Support
Flowroute Features
Inbound SIP Trunking And Origination
This feature enables businesses to manage massive volumes of concurrent calls without experiencing service degradation. It supports automated scaling to handle peak demand, ensuring customer calls are never dropped due to capacity limits or restricted trunk lines.
Disable Outbound SIP Credentials
Flowroute facilitates IP-based authentication as a more secure alternative to standard username and password combinations. The software enables administrators to disable traditional SIP credentials entirely. In this regard, it notes that only authorized static IP addresses can initiate outbound calls from the account.
Destination Whitelisting
The platform allows users to specify exactly which international regions are permitted for outbound dialing. It streamlines the creation of a restricted list. This approach confirms that calls are placed only to approved countries while preventing accidental or fraudulent dialing to high-cost zones.
International Toll Fraud Protection
This solution provides carrier-level security through its automated traffic monitoring system. It enables the real-time detection of suspicious activity. Therefore, it ensures that a business is protected from the financial impact of toll fraud by blocking unauthorized international traffic patterns instantly.
Destination Restriction
Flowroute supports manual blocking of specific high-risk destinations to enhance account security. It enables users to effectively blacklist certain countries or regions. In this regard, outbound traffic is strictly limited to locations relevant to the organization’s actual business operations.
Pros And Cons of Flowroute
Pros
Direct carrier status ensures high call quality
Its patented HyperNetwork provides built-in routing redundancy
Offers advanced real-time fraud monitoring and protection
Cons
Portal configuration requires specific telephony expertise
Fraud filters may require manual adjustment
Flowroute Reviews
Total 10 reviews
3.7
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars30%
3
Stars10%
2
Stars0%
1
Stars20%
Share your experience
Enterprise, 500+ employees
“worst experience I've ever had”
Pros
It used to be a solid platform before BCM One took over but now I can barely say anything positive about it.
Cons
Honestly, I rarely leave reviews but this has been one of the worst vendor experiences I've had. We had been with Flowroute since 2014 and things really went downhill in 2023 not long after BCM One acquired them. Support under BCM One has been terrible. Our customers were dealing with network problems and dropped calls and their team kept pointing the finger at our infrastructure. We lost weeks going back and forth with support, only to eventually learn the real problem was on their side involving AWS and overloaded load balancers. After that, we decided to move away from them but the porting process and communication turned out to be even more frustrating than the VoIP issues. It took more than three weeks to get all of our customers moved to Voxtelesys because of the way their porting team handled things. I would strongly recommend staying away from this platform as well as BCM One.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
2
Information Technology and Services, 11-50 employees
“disabled texting hurt my business”
Pros
The pricing is very competitive and there was a time when the customer support was actually really good too.
Cons
At this point, it has completely let my business down and I've already moved to another provider. I'm planning to port out any numbers I still have with Flowroute as soon as I can. We sent in our 10DLC registration for business texting 23 days ago and there still hasn't been any movement on our tickets. Our texting service has been shut off and that has led to major losses for our business.
Rating Distribution
Ease of use
2
Value for money
3
Customer Support
1
Functionality
3
Small Business, 11-50 employees
“Solid pricing”
Pros
I found the portal easy to use and the pricing is pretty solid too. It worked well with our PBX without any connection problems and we now have several clients using the service.
Cons
Things really went downhill after the company changed from Intrado to BCMOne. Support has been terrible and the way they rolled out MFA/2FA seriously disrupted operations. The policies around it are awful too. When I tried to get help resolving the issue, no one helped and instead they threatened to shut off the service. It wasn't until I used foul language that I finally got their attention and now I've been flagged for that. They also charged my credit card without applying the payment to my account. Customer service has been terrible overall. I'm moving my numbers to VOXTELESYS. I finally managed to get help from the department that handles number port outs and that seems to have resolved my issues but only because they were concerned about losing the business. The "Lead VoIP Engineer" in tech support was useless.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
6
Frequently Asked Questions
What language does Flowroute support?
Flowroute is primarily available in English.
What level of support does Flowroute offer?
Flowroute provides support through email, phone, form submission, a knowledge base, a manage portal, and FAQs.
Does Flowroute have a mobile app?
No, Flowroute does not offer a standalone mobile app.
Does Flowroute offer an API?
Yes, Flowroute offers an API.
Who are the typical users of Flowroute?
The typical users of Flowroute features come from a range of industries, such as call centers, telecommunications, marketing agencies, customer care, education, collection agencies, and e-commerce.
What types of pricing plans does Flowroute offer?
The Flowroute price ranges across the following estimated rates, as its pricing depends on the pay-as-you go options: Inbound Call Rates (starts at $0.005/minute), Outbound and Termination Charges (starts at $0.00833/minute), SMS (starts at $0.004/message for long-code and $0.0075/message for toll-free), MMS 9starts at $0.0095/message for long-code and $0.019/message for toll-free), and Direct Inward Dial (starts at $0.50/number). Request a personalized Flowroute pricing quote for your business.
What other apps does Flowroute integrate with?
Flowroute software integrates with various platforms, including Asterisk, 3CX, and FreeSwitch.