FortiVoice
Last Updated
Overview
FortiVoice is a unified communications solution that simplifies business telephony and collaboration. While initial hardware setup may challenge small teams, its strong security and seamless Fortinet integration ensure reliable, professional-grade communications. The platform supports scalable, secure, and efficient enterprise workflows.
FortiVoice Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
FortiVoice Features
Unified Communications
The platform merges voice, video, and messaging into a single interface to improve team collaboration. Users can transition between devices seamlessly while maintaining a consistent professional identity. This centralization reduces the need for multiple disparate communication tools across the organization.
Enterprise-Grade Features
The platform combines voice calling, conferencing, messaging, and fax services within a single unified system. This integration streamlines daily communication workflows and minimizes reliance on multiple standalone tools.
Business Continuity
Dual network connectivity and local survivability features ensure uninterrupted communication during network disruptions. Automatic failover capabilities help maintain service availability and support always-on business operations.
Hybrid Workforce
Remote and hybrid employees can use the same business phone number to make and receive calls or join conferences from any location. This ensures consistent professional communication while supporting flexible work arrangements without limiting accessibility.
Centralized Management
Administrators can oversee the entire phone system across multiple branches through a user-friendly web-based console. This simplifies the process of adding new users, updating firmware, and monitoring system health from a single location. It significantly reduces the burden on internal IT departments.
Pros And Cons of FortiVoice
Pros
Includes auto attendants, voicemail, ring groups, and dial-by-name directory
Provides all-inclusive calling features without hidden costs or subscriptions
Centralized management simplifies configuration, updates, and administration across locations
Cons
Primarily designed for small to medium-sized businesses only today
Extensive feature set may introduce complexity for new teams
FortiVoice Reviews
Total 5 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars40%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Mid Market, 51-100 employees
“secure phone system”
Pros
Running a rural health center across multiple locations means we depend heavily on a phone system that stays secure, reliable and manageable and this platform has done that well for us. As an FQHC in West Virginia, we need steady service to coordinate care, manage patient calls and keep our sites connected without interruption. The interface is user friendly enough for our team to work with and the system performs consistently which lets staff spend more time focused on patients instead of dealing with phone issues. It's also been helpful that the platform can grow with us as we continue expanding services in the community.
Cons
It works well overall but there are still a few things that could be better. Getting everything set up in the beginning can be fairly technical especially for smaller IT teams that don't have dedicated telecom support. Some options, particularly advanced call routing and voicemail customization, are harder as we expected and often require digging through documentation or contacting support. We've also had a few firmware updates cause short service interruptions and in a health care environment where uptime matters so much, that can be difficult to deal with.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
7
Mid Market, 51-100 employees
“Great unified communication platform”
Pros
It brings calling, messaging and video meetings together in one unified communication platform which makes it really useful for keeping teams connected and working together efficiently. It feels secure, dependable and scalable and it handles calls, messages and video conferencing well for business use.
Cons
One thing I'm not too pleased with is the outdated user interface which feels behind the times.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Enterprise, 500+ employees
“lets me make calls from anywhere”
Pros
Using it both in the office and from home has been very easy. When I need to, I can forward calls to my personal phone without any trouble. I really haven't had any problems with the program so far.
Cons
There honestly haven't been many issues with the program. The only real problem was when the system went down and customer service wasn't available at that moment but aside from that I don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What types of pricing plans does FortiVoice offer?
FortiVoice offers flexible deployment models, including one-time hardware purchases for on-premises use, virtual machine licenses, and subscription-based cloud hosting options. Get a FortiVoice price quote.
Does FortiVoice have a mobile app?
Yes, it offers an app for both iOS and Android, enabling users to make and receive business calls on their mobile devices.
What language does FortiVoice software support?
The system supports multiple languages for its interface and auto-attendant, including English, Spanish, French, and several other international options.
What level of support does FortiVoice offer?
Fortinet provides comprehensive support via chat, phone, and contact form options.
Who are the typical users of FortiVoice software?
Typical users range from small businesses needing a professional image to large enterprises requiring secure, multi-site communication infrastructures.
What other apps does FortiVoice integrate with?
Beyond the Fortinet ecosystem, it integrates with a platform like cybersecurity.
Does FortiVoice software offer an API?
Yes, FortiVoice offers an API.