Freezvon
Last Updated
Overview
Freezvon software provides comprehensive virtual IP PBX solutions that streamline global communication and dramatically lower international calling rates for growing teams. While some users have requested improvements in the SMS feature, its platform excels in accessibility for remote agents and offers unparalleled scalability.
Overall Rating
Based on 3 users reviews
5
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
$30
per month
Freezvon Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
Freezvon Features
Virtual IP PBX
This core infrastructure allows businesses to achieve exceptional mobility and collaboration, connecting an unlimited amount of phone numbers from various countries and enabling remote work regardless of location. The robust IP PBX ensures consistent availability, allowing management of call flows and queues across different geographical regions.
Interactive Voice Response
The Interactive Voice Response (IVR) menu setup enables automated call handling, directing customers quickly to the correct department or agent. By configuring voice menus, businesses improve customer satisfaction and reduce agent workload.
Advanced Call Recording
Freezvon offers comprehensive conversation recording capabilities, essential for quality control, agent training, and legal compliance. These recorded calls provide vital data for monitoring agent productivity and identifying areas for process improvement, offering significant value.
Click-To-Call
The free click-to-call widget allows website visitors to initiate instant calls with agents, significantly increasing incoming sales and conversion rates. Since the call is free for the customer, it removes friction from the sales process, turning website leads into live calls immediately.
Call History
Freezvon provides detailed call history logs that track essential data for incoming and outgoing interactions, including dates, durations, costs, and specific caller numbers. This transparency allows businesses to monitor telecommunication expenses and analyze agent performance without any additional fees.
Pros And Cons of Freezvon
Pros
Very user-friendly platform and interface
Highly responsive and helpful representatives
Direct access to dedicated account manager
Cons
SMS feature lacks centralized inbox view
SMS replies require navigating multiple tabs
Freezvon Reviews
Total 3 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Pharmaceuticals, 51-100 employees
Less than a year
“quick international calling setup”
Pros
One thing that really stood out was how flexible and user friendly it is. Getting international phone numbers and managing them takes very little time, the setup process is quick and the service has been reliable for our business telephony needs.
Cons
Up to this point, we haven't come across any major downsides. Whenever technical questions come up, the support team handles them responsibly and provides helpful, constructive assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Telecommunications, 1-10 employees
Less than 6 months
“responsive support”
Pros
Everything feels very user friendly and their representative has been incredibly responsive and helpful. She always makes sure we're well taken care of.
Cons
I'd love to see the SMS feature become more accessible. It would be better if the website had an inbox, like other messaging platforms so replies could be sent right away without having to switch to other tabs just to text.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
8
Professional Training & Coaching, 11-50 employees
More than a year
“issues are handled immediately”
Pros
What I really appreciate is being able to speak directly with my manager whenever something comes up. Issues get handled very quickly which makes a big difference. They're also quite flexible with communication, you can even reach them through a messenger. That may not be available for every client and might be limited to larger accounts but it's still a very convenient way to get a quick resolution.
Cons
Over the past two years, there were a few issues with destinations in the Middle East and Asia because they made major changes to their suppliers. At this point though, everything seems to be working fine again.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What types of pricing plans does Freezvon offer?
The Freezvon price starts at $30/month. Request a personalized Freezvon pricing quote for your business.
What other apps does Freezvon integrate with?
The software supports integration with multiple cloud PBX and CRM platforms.
Does Freezvon have a mobile app?
No, Freezvon does not have a mobile app.
Who are the typical users of Freezvon?
Typical users include global remote teams, high-volume callers, and international sales teams.
Does Freezvon offer an API?
No, Freezvon does not offer an API.
What language does Freezvon support?
Freezvon is available in English, Ukrainian, Polish, Spanish, French, and Russian.
What level of support does Freezvon offer?
Freezvon offers support through email, phone, WhatsApp, FAQs, and contact form.