BroadVoice Cloud PBX
Last Updated
Overview
BroadVoice Cloud PBX is a cloud-based phone and call center platform built to manage business calls at scale. It supports reliable call routing and strong voice quality. However, some users note limited customization, but still, its stability, clear reporting, and responsive support stand out.
Overall Rating
Based on 16 users reviews
4.2
Rating Distribution
Positive
81%
Neutral
13%
Negative
6%
Starting Price
Multiple Tiers
BroadVoice Cloud PBX Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
BroadVoice Cloud PBX Features
Unlimited International Calling
BroadVoice Cloud PBX allows businesses to place international calls to more than 200 countries without worrying about per-minute charges. This helps teams communicate with global customers, partners, and remote staff while keeping monthly calling costs predictable. It is useful for businesses with international operations or overseas clients.
Auto Attendant
The auto attendant feature lets businesses create professional call menus that guide callers to the right department. Administrators can manage greetings, business hours, and menu options from the admin panel. This reduces manual call handling and ensures callers are routed correctly, even during peak hours or after business hours.
Call Recording
BroadVoice Cloud PBX features built-in call recording to help teams review conversations for training, quality checks, and compliance. Each user gets dedicated storage, making it easy to store and access recordings when needed. Managers can monitor call quality and improve agent performance using real call examples.
Call Analytics
Call analytics provides clear insights into inbound and outbound call activity. Businesses can track call volume, call sources, durations, and general caller trends. These reports help teams understand customer behavior, measure agent workload, and make better staffing or routing decisions based on real call data.
Visual Voicemail
Visual voicemail converts voice messages into readable text, allowing users to review messages without listening to each one. This helps teams respond faster, prioritize important calls, and manage voicemails from any location. It is especially useful for busy teams that receive a high volume of calls throughout the day.
Pros And Cons of BroadVoice Cloud PBX
Pros
Clear and stable calls during peak usage
Simple IVR setup without technical effort
Responsive customer support through phone and email
Cons
Lacks complex automation features for scaling
Basic reports with limited performance insights
BroadVoice Cloud PBX Reviews
Total 16 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars63%
4
Stars19%
3
Stars0%
2
Stars13%
1
Stars6%
Share your experience
Information Technology and Services, N/A employees
More than a year
“buggy app”
Pros
At first, the pricing looked fairly competitive compared with other options and the call quality was decent.
Cons
Mobile apps are extremely buggy and support can take anywhere from several days to a full week to respond which is terrible when your business relies on a VoIP line that is not working. It feels like higher volume customers are getting priority while small businesses like mine are being overlooked. On top of that the account fees have gone up over the years and the contract keeps getting auto renewed which is actually illegal here in Wisconsin.
Rating Distribution
Ease of use
3
Value for money
1
Customer Support
1
Functionality
1
Financial Services, N/A employees
More than a year
“simple to work with”
Pros
Simple to work with, easy to roll out and not difficult to manage. It has supported our team really well over the years.
Cons
The improvements I had been hoping for appear to have been handled in B Hive which is why we've now moved over to that platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Medical Practice, N/A employees
More than a year
“responsive support with great solutions”
Pros
Whenever something comes up, customer support handles it quickly and most issues get sorted out in a single phone call. They also adjusted a feature I wasn't happy with which really showed they listen to users.
Cons
This has already been addressed but there was a stretch when the system would occasionally go down. Thankfully, that hasn't happened in almost a year now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does BroadVoice Cloud PBX have a mobile app?
Yes, BroadVoice offers a mobile app for Android and iOS devices.
Does BroadVoice Cloud PBX offer an API?
Yes, BroadVoice Cloud PBX provides API access for system customization and integration.
Who are the typical users of BroadVoice Cloud PBX?
BroadVoice Cloud PBX software suits organizations that rely on phone-based communication across different departments. It is commonly used in healthcare, retail, education, government, financial services, manufacturing, and transportation industries and sectors.
What types of pricing plans does BroadVoice Cloud PBX offer?
BroadVoice Cloud PBX offers flexible pricing plans. Metered plan starts at $10/user/month, while the Standard plan costs $18/user/month. The Pro plan is priced at $23/user/month, and the Virtual plan is available for $12/user/month. Request a custom BroadVoice Cloud PBX cost based on usage and requirements.
What language does BroadVoice Cloud PBX support?
BroadVoice Cloud PBX offers support in the English language.
What other apps does BroadVoice Cloud PBX integrate with?
The platform connects with popular tools through Zapier. Supported integrations include Slack, Dropbox, and HubSpot Customer Platform.
What level of support does BroadVoice Cloud PBX offer?
The software offers support via phone, email, and ticket submission.