FreJun Reviews
Total 46 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars91%
4
Stars9%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Business Supplies and Equipment, 101-500 employees
Less than 6 months
“simple to navigate”
Pros
Using this has been a positive experience overall. The platform is simple to navigate and does a good job of organizing the calling workflow, keeping track of conversations and maintaining call records efficiently. Its clean and convenient interface works well for sales teams making everyday calling tasks easier to handle while also helping monitor team performance. There are occasional call connectivity issues and some room to improve reporting and customization but they have not had a major impact on the overall experience. It has made the sales calling process feel more organized and efficient and with better stability and a few more advanced capabilities, it could become an even stronger tool for sales teams.
Cons
A noticeable area for improvement is the occasional call connectivity and stability issue. Sometimes calls take a bit longer than expected to connect or face minor interruptions which can affect the overall calling experience. The reporting and analytics section could also offer more customization especially for users who need to filter and view data based on specific sales needs. On top of that a few advanced features could be made more user friendly for first time users. It is still a useful platform overall but stronger call reliability, better customization and clearer navigation would make the experience even better.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Education Management, 101-500 employees
Less than a year
“user friendly dashboard”
Pros
The dashboard feels very user friendly and the interface is simple to navigate and access. It provides accurate real time data which is really helpful and the inbound calling option is a useful feature as well.
Cons
At times, calls get disconnected especially when using the browser calling option. There can also be occasional lag during conversations which affects the flow of the call.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
E-Learning, 51-100 employees
Less than a year
“smooth workflow”
Pros
Right away, the thing I appreciated most was how user friendly the platform feels. It runs smoothly and the support team has been very responsive, helpful and cooperative whenever needed.
Cons
One issue I've noticed is with duplicate leads. If a contact doesn't have a country code, the system ends up creating duplicate leads in the CRM.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Education Management, 51-100 employees
Less than 6 months
“Smart insights”
Pros
This makes business communication feel much more manageable because the platform is so simple to work with. Call recording, real time analytics, CRM integration and automated call logging cut down on manual effort, save time and boost productivity. It's dependable, the interface feels user friendly and the insights it gives into customer conversations make it much easier for teams to handle and monitor calls efficiently.
Cons
haven't come across any real drawbacks.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Human Resources, 11-50 employees
Less than a year
“reliable calling tool”
Pros
It has been a dependable calling tool for our team's daily hiring work. The two features we rely on the most are Click to Call and Browser Calling.
Cons
There isn't really anything major to complain about. Everything works well overall though on rare occasions the callback feature doesn't work. Other than that, it's been good.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Food & Beverages, 51-100 employees
Less than a year
“Great CRM integration”
Pros
From the start, this tool has been a very positive addition to my workflow. The platform feels user friendly and dependable and it has noticeably improved how I handle business communications. Features like calling, call recording and CRM integrations make day to day tasks more efficient and much better organized. I especially value the clear call quality and how simple it is to track customer interactions since that makes communication and follow ups much more consistent.
Cons
I haven't run into any real issues. The platform is user friendly, reliable and it has clearly improved the way I manage business communications.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
9
Functionality
7
Information Technology and Services, 51-100 employees
Less than 6 months
“handles business communication well”
Pros
I've found this platform to be really efficient when it comes to handling business communication. It makes calling customers and keeping track of every interaction much more convenient which helps the team stay organized and get more done. The CRM integration works well too so call logs and customer details are all available in one place, cutting down on manual effort and saving a lot of time.
Cons
I've noticed that calls made through this sometimes show up as spam numbers and that can slow work down a bit. Aside from that, everything else has been working well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Restaurants, 101-500 employees
Less than a year
“clear tracking”
Pros
Daily work feels much more organized with its smooth calling features, call recording and CRM integrations. The call quality stays clear and tracking customer interactions is very simple which makes communication and follow ups much easier to manage.
Cons
My overall experience has been very positive and the platform has proven to be user friendly, reliable and a big help in improving how I handle business communications. I don't have anything to complain about with this because it has been working really well for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Food & Beverages, 51-100 employees
Less than a year
“useful call recording feature”
Pros
The dashboard and call recording feature have been really useful and they save a lot of time since it's much quicker to find a recording whenever it's needed.
Cons
The product has been genuinely helpful and I haven't come across anything that I'd consider a con.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“Made dialing much more convenient”
Pros
Having my team lead track our productivity made it much easier to spot and sort out any issues that came up during work. Calling straight from the desktop isn't something you usually get everywhere and even now it still feels very relevant and useful. It made dialing much more convenient without needing to reach for my mobile every time. Overall, it was a really enjoyable experience and using it took away that small hesitation I sometimes had in the back of my mind while working.
Cons
There isn't anything negative to mention. I've had an excellent experience overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Consumer Services, 11-50 employees
More than a year
“fast calling with CRM sync”
Pros
This platform works really well with different CRM platforms and the click to call feature is a huge advantage because it helps us get more done in less time. Their customer support is also excellent and whenever something comes up, they provide quick resolutions.
Cons
At times, customers are unable to hear properly because of network related issues but it usually gets resolved once the Wi Fi connection is stable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Information Technology and Services, 51-100 employees
Less than 6 months
“handy app with smart analytics”
Pros
Using the mobile app feels very easy and the call recording along with the analytics dashboard has really helped improve our overall activity.
Cons
Its a practical tool and has supported better day to day activity and the CRM integration makes it even more useful. There's honestly nothing there to complain about.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
8
Education Management, 11-50 employees
Less than 6 months
“helpful report generation”
Pros
The calling interface feels great to use. Qualifying leads and separating them by type is much more manageable thanks to the built in options already available. Report generation is also a really useful part of the platform.
Cons
Every now and then, calls fail to trigger on their own. When that happens, they have to be triggered manually which adds some extra effort.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
Less than a year
“excellent call tracking tools”
Pros
Its call recording and call tracking features have been really useful and well managed.
Cons
There isn't anything I dislike about the features at this point.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Accounting, 101-500 employees
Less than 6 months
“keeps my records secure”
Pros
This software helps me keep my records organized and my number protected.
Cons
I havent found anything that I'd like to bring up an issue while using this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Information Technology and Services, 51-100 employees
Less than a year
“amazing support with reliable service”
Pros
One thing that really stands out is how strong the support system is. The software itself is also genuinely helpful and makes the work easier to handle.
Cons
Using this software has been a pleasant experience and I cant think of any major downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than a year
“Useful for handling recordings”
Pros
It has been useful for handling call recordings and keeping track of logs.
Cons
Honestly, I haven't come across negative about this platform.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Financial Services, 51-100 employees
Less than 6 months
“FreJun works well for me”
Pros
Using this for calling, along with checking call logs and recordings, has worked really well for me.
Cons
Cant really think of any negatives to mention here.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 51-100 employees
Less than 6 months
“autodial makes calling effortless”
Pros
FreJun's autodial feature for calls has been fantastic. I really enjoyed how convenient it makes the whole calling process.
Cons
There's no major issues to mention.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Accounting, 51-100 employees
Less than a year
“Clear tracking”
Pros
Right from the start, the system has been very user friendly. It's simple to use, works fast without any trouble and the overall experience feels quite smooth. On top of that it gives a better way to keep track of records which has been really helpful.
Cons
So far, I haven't come across anything to dislike. Everything seems well organized and working just fine for now.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9