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Overview
gloCOM empowers teams with unified communications across voice, video, chat, and file sharing, boosting collaboration on desktops, mobile devices, and the web. Although some users have reported issues on mobile devices, its multiplatform support and rich features help small to mid-sized businesses and remote teams stay connected and productive.
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Starting Price
Custom
gloCOM Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting And Analytics
What Is gloCOM?
gloCOM is a unified communications application designed to transform business interactions through its dedicated Agent and Supervisor editions for contact centers. The software optimizes customer service workflows by providing a centralized agent panel for seamless call handling and real-time performance insights. Furthermore, by automating workload distribution and integrating multimedia messaging, gloCOM helps businesses reduce agent idle time and enhance response quality. It enables organizations to scale their operations efficiently while ensuring a consistent, high-quality experience for every customer interaction.
gloCOM Pricing
gloCOM Integrations
gloCOM offers integration with multiple apps, including:
- Salesforce
- ZOHO
- MS Dynamics
- SugarCRM software
- Zendesk
- Pipedrive CRM
- vTiger
Who Is gloCOM For?
gloCOM is ideal for a wide range of industries and sectors, including:
- Food and beverage
- Information technology
- Telecommunications and managed services
- Insurance
- Financial services
- Energy
Is gloCOM Right For You?
gloCOM is the premier choice for organizations seeking a feature-rich, scalable communication hub that bridges the gap between traditional telephony and modern collaboration. Its standout Agent Edition streamlines complex workflows, making it a perfect fit for high-volume customer service environments. Recognized as a powerful productivity tool, gloCOM stands out for its reliability and multi-platform accessibility across desktop and mobile devices. This robust solution empowers teams to deliver exceptional service while maintaining complete operational control.
Still doubtful if gloCOM software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
gloCOM Features
Versatile Call Handling
This feature allows users to make calls directly from their PC using gloCOM’s virtual phone interface. It streamlines communication by providing easy access to dialing, call transfers, voicemail, and conferencing, ensuring efficient, seamless voice interactions across the organization.
Comprehensive Contact Management
gloCOM provides comprehensive contact management that enables intuitive conference calls, video communication, and faxing. Users can organize contacts, streamline interactions, and manage multiple communication channels effortlessly, enhancing collaboration and keeping all essential contact information and call activities accessible in a single unified platform.
Agent-Focused
This feature improves agent productivity through a user interface specifically designed for their workflow. By simplifying navigation, task management, and communication processes, it ensures agents can perform their daily operations efficiently, reducing errors and enhancing responsiveness to customer needs.
Availability Management
Users can manage their availability effectively with Agent Status and presence controls. This feature allows individuals to indicate their accessibility, prioritize tasks, and maintain smooth communication within teams, ensuring that colleagues and clients can reach them at the right time without disruption.
Performance Insights
gloCOM provides performance insights that clearly present daily work statistics within the agent interface. Users can track progress, evaluate efficiency, and identify areas for improvement, enabling continuous professional growth and informed decision-making to optimize overall team and individual performance.
Pros And Cons of gloCOM
Pros
Includes chat, SMS, and MMS messaging
Screen sharing improves remote collaboration
CRM integration streamlines customer management
Cons
Issues with multiple queue membership for agents
Reported problems with availability checks on mobile
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Frequently Asked Questions
Does gloCOM have a mobile app?
Yes, gloCOM has a mobile app for Android and iOS users.
What types of pricing plans does gloCOM offer?
gloCOM cost varies based on your organization’s size, budget, and requirements. Request a tailored gloCOM price plan for your organization.
Does gloCOM offer an API?
Yes, gloCOM offers an API.
What language does gloCOM support?
gloCOM supports English, French, and Italian languages.
Who are the typical users of gloCOM?
gloCOM features are used by organizations across multiple industries and sectors, including energy, telecommunications and managed services, insurance, information technology, food and beverage, and financial services.
What other apps does gloCOM integrate with?
gloCOM offers integration with SugarCRM, Salesforce, ZOHO, MS Dynamics, vTiger, Zendesk, and Pipedrive.
What level of support does gloCOM offer?
gloCOM provides support through phone, online form, email, customer portal, help center, FAQs, and knowledge base.