Last Updated
Overview
SugarCRM's advanced CRM platform enhances customer interactions and accelerates sales. It features user-friendly dashboards, detailed reports, selling strategies, AI-driven analytics, and a mobile app for smooth operations. While navigation improvements are warranted, the system offers 24/7 support and user forums for prompt issue resolution and knowledge sharing.
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SugarCRM Software Specifications
- Contact Management
- Lead Management
- Opportunity Management
- Sales Forecasting
SugarCRM Software Features
Workflow Management
The SugarCRM workflow management feature enables users to automate business processes and manage workflows. The software provides a graphical workflow editor that makes creating and modifying workflows easy. The workflow management feature, further, also includes a built-in workflow engine that executes ongoing processes automatically.
Marketing Automation
The SugarCRM marketing automation feature enables users to create and manage marketing campaigns. It provides several tools for managing campaigns, including a campaign wizard, a campaign builder, and a campaign monitor. The marketing automation feature also includes reports that provide insights into the performance of campaigns.
Self-Service Portal
The self-service portal enables customers to access their account information and submit support requests. It also includes a knowledge base that answers frequent questions.
Reporting and Analytics
SugarCRM provides built-in reports and the ability to create custom documentation. The reporting and analytics feature includes several data visualization tools, such as charts and graphs.
Sales Pipeline Management
The sales pipeline management feature enables users to track and manage sales opportunities. Sugar Software provides tools for managing sales opportunities, including a sales pipeline report, a sales funnel report, and a sales stage report. The sales pipeline management feature also includes tools for managing quotes and orders.
Pros And Cons of SugarCRM Software
Pros
Self-hosting option reduces costs and avoids paid hosting expenses
Effective client data management and deal-tracking capabilities
Reliable with essential functionality for recording key business data
Cons
Navigation could be improved for a better user experience
Storage space is limited, often requiring you to purchase additional storage
SugarCRM Software Reviews
Total 24 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars42%
3
Stars8%
2
Stars0%
1
Stars0%
Share your experience
Clinton
Automation, 500+ employees
More than a year
“SugarCRM Has Been Making Work Easier for Us”
Pros
SugarCRM has been an effective and simple customer relationship management tool. I appreciate its efficiency.
Cons
The effectiveness of SugarCRM's features is unparalleled in my experience. It stands out as the most reliable CRM solution I've come across, offering a robust set of tools that significantly enhance our operational efficiency and customer management capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Perez
Automation, 500+ employees
More than a year
“An Easy to Understand CRM Solution”
Pros
I find it so simple to understand the features of SugarCRM. It's truly amazing.
Cons
Using SugarCRM poses no challenges in my experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bohumil
Aviation, 500+ employees
Less than a year
“Cost-effective CRM”
Pros
Great forecasting tool, and I really enjoy the contact and account management tools.
Cons
Access to third-party integrations is limited to advanced plans, which may pose a constraint for users seeking broader connectivity options. This aspect should be considered when evaluating the scalability of the CRM solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does SugarCRM offer an API?
Yes, the software has an API available.
What language does SugarCRM support?
The platform supports a variety of languages, including English, Latin, Deutsch, Espanol, French, Italian, and Chinese.
What other apps does SugarCRM integrate with?
The software integrates with a variety of third-party applications including Sage CRM, SAP CRM Software, EPICOR, and SYSPRO.
What types of pricing plans does SugarCRM offer?
The platform offers a wide range of pricing options for different categories. Pricing plan for Sales starts at $19/user/month, for Marketing it starts at $1,000/month for 10,000 contacts, Serve plan starts at $80/user/month, and On-Premises CRM starts at $85/user/month. Moreover, for a custom SugarCRM pricing quote specific to your company's requirements, contact us right now.
Who are the typical users of SugarCRM?
The software users include individuals in industries like manufacturing and distribution, financial services, software and IT, marketing, and advertising.
What level of support does SugarCRM offer?
SugarCRM offers a knowledge base, live chat, form, email, and phone support options.