SugarCRM Software is a cloud-based solution that enables businesses to track and manage customer interactions, sales, and marketing data. It offers various features, including customer relationship management (CRM), sales force automation (SFA), marketing automation, and analytics.
SugarCRM software equips users with several capabilities that can be customized to fit their needs, including a home page, a ‘new user’ onboarding wizard, a shortcut bar, and enhanced-view global search functions. The software offers a mobile app for iPhone and Android devices to keep users connected while on the go. The system also integrates with multiple third-party programs, making it easy to add new features and extend the functionality of the base CRM.
Key Features of Sugar CRM Software
The SugarCRM workflow management feature enables users to automate business processes and manage workflows. The software provides a graphical workflow editor that makes creating and modifying workflows easy. The workflow management feature, further, also includes a built-in workflow engine that executes ongoing processes automatically.
The SugarCRM marketing automation feature enables users to create and manage marketing campaigns. It provides several tools for managing campaigns, including a campaign wizard, a campaign builder, and a campaign monitor. The marketing automation feature also includes reports that provide insights into the performance of campaigns.
The self-service portal enables customers to access their account information and submit support requests. It also includes a knowledge base that answers frequent questions.
Reporting and Analytics
SugarCRM provides built-in reports and the ability to create custom documentation. The reporting and analytics feature includes several data visualization tools, such as charts and graphs.
Sales Pipeline Management
The sales pipeline management feature enables users to track and manage sales opportunities. Sugar Software provides tools for managing sales opportunities, including a sales pipeline report, a sales funnel report, and a sales stage report. The sales pipeline management feature also includes tools for managing quotes and orders.
The base SugarCRM plan costs $49.00/month.
The vendor offers four different pricing plans; click on the ‘Get Pricing’ button above/on this page for more detailed information.
Request and watch a free live demo by clicking the ‘Watch Demo’ button. The demo will show you how Sugar CRM can help your business grow.
The software vendor does not offer any free or trial application version at this time.
There are many positive reviews about SugarCRM available online. Users continue to respond positively to the software's ease of use, flexibility, and functionality. The software offers a wide range of features that can be customized to fit the needs of any business.
You can read a number of verified SugarCRM reviews in our Reviews section below.
SugarCRM is a comprehensive CRM system that offers a wide range of features. The software is easy to use and is suitable for businesses of all sizes. It provides different tools for managing customer relationships, sales, and marketing. The interface, further, is priced competitively and comes with a free trial version. Overall, SugarCRM makes for a solid choice for businesses looking for a CRM system with a wide range of features.