Hiya Connect
Last Updated
Overview
Hiya Connect helps businesses increase call answer rates by displaying branded caller information, including company name, logo, and call reason. While analytics insights may occasionally result in inaccurate data analysis, it is reliable for sales, marketing, and contact center teams in mid-sized to enterprise organizations focused on outbound calling engagement.
Hiya Connect Specifications
- Call Recording
- Call Monitoring
- Predictive Dialing
- Real-Time Dashboard
Hiya Connect Features
Branded Caller Identification
The platform allows businesses to display their company name, logo, and call reason on outbound calls. This also improves answer rates and shortens response times by making calls instantly recognizable and trustworthy. It also helps build customer trust and reduces frustration, ensuring recipients know the call is legitimate while benefiting from free business number registration.
Performance Analytics For Branded Calls
Hiya Connect software provides branded call performance analytics to track and measure call outcomes. Users can identify patterns in responses and adjust campaigns for higher ROI. By continuously analyzing results, teams can optimize outreach efforts to better connect with, convert, and retain high-quality leads.
Real-Time Branded Call Demonstration
This feature enables users to experience Hiya’s Branded Call directly on their phones. By requesting a demo call, recipients can feel the difference between an unknown and an identified call. During the demonstration, an AI agent answers questions, providing hands-on insight into the branded calling experience.
Pros And Cons of Hiya Connect
Pros
Helps reduce spam and increases trust in outbound calls
Improves call answer and connection rates noticeably
Easy to set up and use with minimal complexity
Cons
Reporting and analytics could be better
Branded calling might not be available across all carrier networks
Hiya Connect Reviews
Total 10 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars10%
2
Stars0%
1
Stars0%
Share your experience
Small Business, 11-50 employees
“broader network coverage boost”
Pros
They support more networks now than before which helps put our brand in front of a larger number of users.
Cons
It would be really helpful if an agent could change the call reason instantly while on the phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“strong lead generation”
Pros
We positioned this as a white label solution under our own brand for a CCaaS project. Since we could offer it as part of our broader solution under our branding, sharing posts about this feature also helped us attract new leads.
Cons
One thing that would really help is a multi company management back office. We handle identity management for all of our clients and dealing with administration and statistics across several companies is a bit difficult.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Enterprise, 500+ employees
“clear reporting”
Pros
Getting started with the platform isnt difficult and the reporting feels simple to work with. Implementation is very quick so it doesn't take long before you can start seeing real results.
Cons
AT&T branding is still missing which makes the product feel less competitive and not as feature rich as some of the other options out there.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Frequently Asked Questions
Does Hiya Connect have a mobile app?
Yes, Hiya Connect offers a dedicated mobile app.
What types of pricing plans does Hiya Connect offer?
Hiya Connect offers eight pricing plans, including 250 branded calls ($29/month), 1,000 branded calls ($99/month), 3,000 branded calls ($275/month), 5,000 branded calls ($449/month), 10,000 branded calls ($799/month), 20,000 branded calls ($1500/month), 30,000 branded calls ($2000/month), and 50,000 branded calls ($3175/month). It charges $0.13/additional branded call, and all accounts have a one‑time security setup fee of $25. The cost is $0.13 for each additional branded call, with a one-time security setup fee of $25 for all accounts. Get a detailed Hiya Connect cost breakdown tailored to your specific requirements.
Does Hiya Connect offer an API?
Yes, Hiya Connect offers an API.
What language does Hiya Connect support?
Hiya Connect primarily supports English, Portuguese, Italian, French, German, and Spanish languages.
What other apps does Hiya Connect integrate with?
Information about third-party integrations has not been specified by the vendor.
What level of support does Hiya Connect offer?
Hiya Connect offers support through contact form.
Who are the typical users of Hiya Connect?
Hiya Connect features are used by organizations across industries and sectors, including telecommunications, real estate, insurance, automotive, and healthcare.