Intulse

Pros

It connected well with our CRM and the team was always quick to respond whenever we needed them.

Cons

Setting things up and programming features was difficult and I often felt like I had to rely on support for help.

Pros

When compliance forced us to quickly change our company workflow, we were able to connect the phone and call recording features directly to our existing CRM without any disruption. We had almost no time to evaluate, learn and put the system in place so it was a pleasant surprise how well everything came together. The setup didnt take much effort and the team responded quickly whenever we needed help. After talking with others in the industry, it was clear we were already live while many of them were still trying to figure out what solution to choose.

Cons

What I would still like improved is having the phone screen built into the main dashboard. Since the features are on the dashboard but the keypad requires switching back and forth, that part feels a bit laggy. The fax feature is also very basic right now. I would like to have more options, such as getting a notification without automatically receiving an attachment which was something my previous provider offered. I have to keep a fax confirmation sheet rather than a report but because of HIPAA I do not want PHI documents being emailed back to me which ends up defeating the purpose of using fax in the first place.

Pros

Getting started with the phone system has been pretty simple which has been a big plus for our users. The voicemail to email notifications are also a really useful feature to have.

Cons

On the admin side some of the layout choices across the site feel more spread out than they need to be. It would be better if all of a user's settings were available on a single page.