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Overview
iPlum empowers teams with a professional second phone line, featuring HIPAA-compliant texting, automated attendants, and bidirectional call recording. While it lacks extensive built-in customization options, its secure infrastructure ensures reliable communication for mobile workforces. Overall, it is a robust solution for healthcare and legal professionals seeking privacy and compliance.
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Starting Price
Custom
iPlum Specifications
- Voicemail And Callback Management
- CRM Integration
- Interactive Voice Response (IVR)
- Call Reporting And Analytics
What Is iPlum?
iPlum provides a secure, cloud-based business communication platform that adds a dedicated professional line to existing mobile devices. It offers essential tools like an automated IVR attendant for efficient call routing and encrypted messaging to protect sensitive client data. By separating personal and business communications, iPlum helps small to medium-sized organizations maintain professional standards while ensuring regulatory compliance, solving the pain point of managing privacy on personal smartphones.
How Much Does iPlum Cost?
iPlum pricing starts at $13.99/user/month with the basic plan, known as Standard, which includes mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree, and extensions. Further pricing tiers of the software are as follows:
- Professional: $20.99/user/month
- Enterprise: $30.99/user/month
In addition to the subscription fee, businesses switching to a new call center software should expect industry-standard setup costs. Based on industry benchmarks, configuration and IVR setup typically range from $500 to $2,000, and third-party CRM or helpdesk integrations may add $500 to $3,000.
Disclaimer: The pricing is subject to change.
iPlum Integrations
Who Is iPlum For?
iPlum software is ideal for a wide range of industries and sectors, including:
- Healthcare
- Financial
- Insurance
- Real estate
- Technology
- Transportation
- Construction
Is iPlum Right For You?
iPlum is an excellent choice for businesses requiring high-level security and mobile flexibility, offering secure, HIPAA-compliant communication with encrypted texting, calling, voicemail, and cloud-based tools designed for regulated industries such as healthcare, insurance, and finance. Its infrastructure supports secure messaging, API integration with systems such as EHRs, and business associate agreements to help protect sensitive information. Trusted by many professionals, iPlum provides a reliable system for secure and compliant communications.
Still doubtful if iPlum is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
iPlum Features
Auto-Attendant (IVR)
This professional greeting system acts as a digital receptionist to route incoming calls efficiently. It allows callers to select specific departments or extensions through a touch-tone menu. This automation ensures your business never misses a connection with potential clients.
Phone Tree With Extensions
Users can create a structured communication hierarchy to organize various team members and departments. The software supports unlimited extensions that can ring multiple numbers simultaneously or sequentially. This functionality provides a scalable solution for growing teams to manage high volumes.
Auto-Text Missed Calls And SMS
The software provides an immediate automated text response whenever a call or message is missed. This feature maintains engagement by promptly acknowledging the customer’s inquiry. It helps small businesses retain leads and provide excellent service even during high-traffic periods.
Multiple Call Forwarding – Global
iPlum software offers the flexibility to redirect calls to any domestic or international phone number worldwide. This capability ensures that mobile workforces stay connected regardless of their physical location. It transforms a single business number into a versatile global hub.
Auto-Text Business Hours
This scheduling tool allows users to program specific automated replies for after-hours or holiday periods. It informs callers of your availability and provides alternative contact information. This ensures professional boundaries are maintained while still providing helpful information to every caller.
Pros And Cons of iPlum
Pros
Easy tracking of conversations and history
Reduces the need for multiple communication apps
Voicemail transcription saves significant time
Cons
Poor accountability in resolving serious issues
Accounts blocked without prior notification
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Frequently Asked Questions
What language does iPlum support?
iPlum supports over 23 different languages, primarily English.
What other apps does iPlum integrate with?
Information about third-party integrations has not been specified by the vendor.
What level of support does iPlum offer?
iPlum offers support through an online form, a ticket system, a help center, FAQs, and a resource center.
Does iPlum have a mobile app?
Yes, iPlum offers a dedicated mobile application.
Does iPlum offer an API?
Yes, iPlum offers an API.
Who are the typical users of iPlum software?
iPlum features are used across various industries and sectors, including technology, construction, real estate, healthcare, transportation, financial, and insurance.
What types of pricing plans does iPlum offer?
iPlum offers three pricing plans, i.e., Standard at $13.99/user/month, Professional at $20.99/user/month, and Enterprise at $30.99/user/month. Get in touch for a personalized iPlum cost estimate.