“quick to get started with”

Pros

Having a separate business number without needing to carry another phone has been the biggest plus for me. Getting started was fast and tools like business voicemail, call forwarding and secure messaging helped me come across as much more professional with clients. The app also made it far simpler to keep personal and work communication apart which improved my productivity and gave me a better work life balance.

Cons

Its interface feels like it could use a more modern refresh and some parts of the navigation aren't as simple as they could be for new users. The main features perform well but having more customization options would make the overall experience even better.

“lets me keep my number private”

Pros

Keeping candidate communication separate without having to share my personal phone number has been a big advantage with this.

Cons

The desktop version could be improved by adding more advanced features.

“flexible business communication platform”

Pros

One thing that stands out is how much flexibility it gives for handling business communication across remote and client facing teams. It does a really good job of letting you keep a dedicated business line, manage calls and texts securely and separate professional conversations from your personal device.

Cons

One area that could be better is the initial setup since some of the more advanced configuration options take a while to fully understand especially when you're setting things up for larger teams with multiple users. The platform is generally user friendly but a more organized admin experience and added integrations with enterprise workflow tools would make onboarding even smoother.

“secure messaging”

Pros

Right from the start, it has been really useful because of its secure messaging, call recording and automatic archiving. Those features do a good job of keeping business communication organized and make it simple to pull up records whenever I need them. Secure messaging helps keep client conversations private while also creating a clear separation between personal and work communication. The call recording and archiving tools are especially important for making sure every interaction is stored properly which makes it much easier to review past conversations, keep accurate records and look back at communication history when needed. I also appreciated how simple the initial setup was.

Cons

At times, the app feels a little slow when moving between messages and call logs. It would also be nice to have more customization for notifications and message handling. It works well overall but a more polished interface would make the experience even better.

“keeps work calls and private ones separate”

Pros

Running a dedicated business number through this has been a really practical way to keep work calls and messages separate from my personal ones while still using a single device. The biggest advantage is how simple and dependable it is. Getting started took very little time, the interface is simple to use and calls and texts work consistently without any trouble. It gives me a professional business line without adding unnecessary complexity. It also solves the problem of separating business and personal communication without needing to carry a second phone and features like call handling and messaging help keep everything more organized, secure and professional.

Cons

It performs well overall though it would be nice to have more customization options for call routing and organizing call management. More advanced reporting or analytics would also be useful for users who want deeper visibility into their usage.

“Reliable team messaging”

Pros

Something that stands out right away is how simple and dependable the service feels. Calls and texts stay completely separate from personal numbers, international calling works reliably and it helps keep team communication organized without adding extra hassle.

Cons

This works well overall though message notifications are occasionally a bit delayed. It would also be better with a few more advanced options for call management and reporting but those are fairly minor issues.

“positive experience overall”

Pros

Using it every day in my private therapy practice has been a really positive experience. It's very user friendly for both calling and texting clients and the features feel great for day to day use. The texting tool in particular has been incredibly useful and has made communication much more efficient. I've also been impressed by how quickly customer support responds and how clearly they keep users informed whenever something comes up.

Cons

There was a short service outage not long ago which was frustrating in the moment. That said, iPlum acknowledged the problem right away and kept communication clear while they worked on it. It was fixed fairly quickly and their transparency and responsiveness helped keep the disruption to a minimum.

“simple to use”

Pros

From day to day, it has been extremely reliable and very simple to use. The Financial Compliance Line runs without issues and automatically archives every call and text for compliance which is a major advantage for us. Their support team has also been excellent. They're quick to respond and effective at solving problems which takes a lot of pressure off our IT staff. Another thing I appreciate is the flexibility since we can use this app on either mobile or desktop without any trouble. Having secure call and text records makes compliance much simpler and the integration with our internal systems helps us keep everything centralized and meet regulatory requirements efficiently.

Cons

Overall, it has worked very well for us but if there's one thing I'd improve, it would be more advanced reporting features for compliance audits. At the moment, exporting detailed records still feels a bit too manual.

“lets me stay connected with clients”

Pros

Texting and calling through iPlum has been really simple and it does a good job helping me stay connected with clients consistently.

Cons

Only inconvenience is having to manually enter client phone numbers when sending text messages.

“features are easy to understand”

Pros

The features are simple to understand and use. This app is good for calls and texts and our overall experience has been quite good.

Cons

The app's design feels a bit outdated and it would be nice to see a refresh along with some AI features added.

“Secure business communication”

Pros

Using this has been a solid way to manage secure business communications while staying aligned with financial compliance requirements. It does a really good job of reducing compliance risk and handling secure messaging effectively. The app was quick and simple to get running and the setup process was quick with clear instructions and nothing complicated to figure out. I've also had a good experience with their support team since they respond quickly and are genuinely helpful. On top of that the service has been very reliable as calls and messages come through consistently and the compliance tools work exactly as expected.

Cons

Something that could be improved is the speed when moving between accounts since it can feel a little slow at times. Aside from that, the app works reliably and has been very dependable overall.

“reliable call recording”

Pros

Running this app for call recording has helped us keep every conversation secure and compliant without adding extra work. The platform is very simple to use and we trust it to capture recordings reliably every time. Their customer support has also been a big plus. They're fast, helpful and genuinely personal whenever something comes up. The clarity and dependability of the recordings make day to day operations more efficient and give our team real peace of mind. It also fits in well with the tools we already use which helps us stay productive and compliant. Any minor concern we've had has been resolved quickly and the setup process was simple from the start especially with the support team guiding us through it. I'd confidently recommend iPlum to others because the legal call recording is dependable, user friendly and backed by outstanding support.

Cons

There really haven't been any major problems. If I had to point to one area for improvement, I'd say adding even more integrations with the HR and compliance tools we rely on would make our workflow better still.

“excellent call quality”

Pros

Day to day, it has been dependable and very easy to use. The call quality is excellent and it gives us real peace of mind knowing our communication is fully compliant. Their customer support has also been a big plus since they respond quickly and make things simple whenever we need help. The service keeps all of our client calls aligned with financial regulations which takes a lot of stress out of audits and record keeping. It keeps communication secure and well organized so we can spend more time advising clients instead of worrying about admin. Another thing that has worked really well is the integration with our CRM and project management tools since we can handle calls and messages without bouncing between different apps. Because the service is reliable, we do not miss important client calls and the consistently high call quality keeps conversations clear and professional. On top of that their fast and helpful support means any issue gets resolved quickly, letting us stay focused on consulting work without concerns about communication problems or compliance risks.

Cons

All in all, it fits our needs very well but setting up some of the more advanced features can occasionally take longer than expected. A more simplified setup guide or better onboarding tips for new users would make the experience even better.

“helps us stay organized”

Pros

This app makes ruuning school communications feels much more secure. The HIPAA compliant setup keeps sensitive staff and student information protected which is incredibly important for staying organized and fully compliant. Messaging and calling is easy to do every day and the customer support has been exceptional, fast to respond, personal and genuinely helpful whenever questions come up. It also connects smoothly with our student management and scheduling systems so we can reach people directly without constantly jumping between different apps. Setup at the beginning went very well and their team walked us through each step which made onboarding feel completely hassle free.

Cons

To be honest, it has been working extremely well for us. The only thing I'd suggest is adding more in app tutorials for new users since that could help less tech savvy staff get comfortable with it even faster.

“dependable support”

Pros

At LOGISTIQ Insurance, it makes secure, compliant communication much easier to manage. The Financial Compliance Line gives us confidence that sensitive calls are protected and Legal Call Recording helps us keep precise records. Since it works well on both mobile and desktop, our team can stay connected from practically anywhere and the calling and texting features have been dependable and simple to use. The CRM and email integrations also keep our workflow organized and their customer support has been outstanding. They're always quick to respond and very helpful

Cons

Honestly, there really isn't much to complain about though onboarding new users can occasionally take a little longer than expected or need some extra assistance. It would also be nice if certain advanced reporting tools were more accessible. Even so, the support team is always fast to step in so neither issue ends up being a major concern.

“Great for everyday use”

Pros

It's dependable for everyday use and the Financial Compliance Line has been especially valuable because it helps keep all of our calls and texts aligned with regulatory requirements. The interface is clean and simple so everyone on the team can use it without confusion. Their customer support also deserves credit they respond quickly, are genuinely helpful and are always willing to sort out any issue that comes up. It also fits in well with the tools we already use which helps us stay organized and work more efficiently. Since moving to this, we've definitely seen a noticeable boost in both productivity and peace of mind.

Cons

This has worked very well overall though getting new users set up can occasionally take a bit more time than we expect. It would be even better if the onboarding process felt a little more organized.

“supports responds quickly”

Pros

Using it for legal call recording has made it much simpler to securely record and organize every call while keeping everything compliant and easy to monitor. Their customer support has been one of the biggest positives. They respond quickly, are genuinely helpful and make sure everything keeps working the way it should. The legal call recording feature itself is simple to use and dependable so our calls stay protected and compliant without adding extra effort on our side. Getting started was also very simple since the platform is clear to navigate and their support team walked us through the setup without any delays. We moved to this app because it's more user friendly, more reliable and the support is far more responsive than what we had before.

Cons

It has been working very well overall but adding a few more advanced reporting options for legal call recording would make it even stronger.

“Slow interface”

Pros

One feature that has been genuinely useful is setting business hours and sending automatic replies whenever I'm out of the office.

Cons

Interface feels quite slow, there are way too many hoops to jump through and the price is expensive for what it offers.

“very convenient to use”

Pros

This works a lot like texting and the other person doesn't need to download any app to use it which made communication much more convenient for me.

Cons

The downside is that there's no desktop version and that could be a deal breaker for some people.

“my iPlum review”

Pros

Getting started has been very easy and it's been simple to use right from the beginning.

Cons

At this point, I haven't run into any issues. It has been really simple to use overall.