Last Updated
Overview
Klearcom delivers the insights organizations need to ensure smooth communication and minimize downtime. Although its support for specific voice applications may be limited, the platform stands out by providing precise, real-time routing data that are essential for maintaining high-performance contact center operations.
Klearcom Specifications
- Omnichannel Support
- CRM Integration
- Self-Service Portal
- Phone Support
Klearcom Features
IVR Discovery
Klearcom’s ‘IVR Discovery’ feature plays a critical role in uncovering hidden issues within complex phone systems by automatically mapping and documenting IVR call flows in real time. This includes detecting incorrect or misleading messages, essential for businesses with regulatory obligations or multilingual compliance needs.
Toll-Free Number Testing
The platform conducts global testing of toll and toll-free numbers over fixed-line and Global System for Mobile Communications (GSM) networks to verify reachability, connection speed, and call response.
Voice Quality Testing
Klearcom’s ‘Voice Quality Testing’ feature measures voice clarity using real-time metrics like Mean Opinion Score (MOS), latency, jitter, and packet loss. This helps identify distortions or call degradation that could impact customer experience or compliance in regulated sectors.
IVR Testing
This feature enables organizations to proactively safeguard their IVR systems by running automated tests that simulate real customer interactions across multiple call paths. This includes validating Dual-Tone Multi-Frequency (DTMF) responses, scripting, and overall performance to ensure functionality aligns with expected behavior.
Pros And Cons of Klearcom
Pros
Powerful automation simplifies routine testing tasks
Strong support for daily communication needs
Regular phone line tests boost reliability
Cons
Limited voice application coverage available
Inability to test with a specific carrier
Klearcom Reviews
Total 7 reviews
4.9
All reviews are from verified customers
Rating Distribution
5
Stars86%
4
Stars14%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Margot
Information Technology and Services, 500+ employees
Less than a year
“A great partner to work with”
Pros
What I really love about Klearcom is how strong the automation is. Being able to test our phone lines automatically and on a regular basis has been a total game-changer. Also it has been a huge help in spotting system issues during off-hours which has saved us from unexpected disruptions. On top of that the auto-discovery feature has been a big time-saver as it gives us accurate documentation of our current setup which is pretty important as we move to a new system.
Cons
There is nothing I dislike about Klearcom. The team has been exceptionally responsive and supportive during our implementation. Whenever we faced challenges or had questions they were quick to offer help and solutions making sure the transition went as smoothly as possible. Their commitment to customer service has been exceptional which has greatly improved our overall experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anthony
Pharmaceuticals, 500+ employees
Less than 6 months
“Earns top marks”
Pros
Working with Klearcom's team has been amazing. They were very accommodating and really went the extra mile to help Boehringer get set up, understand the process and learn how to make the most of the system.
Cons
Its reporting capabilities fall short of our expectations but they have made several adjustments and accommodations while working with the applications to align with our needs and expectations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Manuel
Retail, 500+ employees
Less than a year
“Almost a complete tool”
Pros
Klearcom softphone feature is invaluable as it allows us to make calls from nearly any country which is priceless for our operations.
Cons
One carrier in China no longer allows live testing which is a minor inconvenience, though it still works fine with other carriers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Who are the typical users of Keyfax?
The platform is ideally suited for professionals across a diverse range of industries and sectors, such as operations, healthcare, data security, telecommunications, and manufacturing.
What types of pricing plans does Klearcom offer?
Klearcom offers flexible pricing options tailored to meet the distinct needs of global enterprises and contact centers. Contact us today to get a customized Klearcom cost quote that aligns with your voice testing and monitoring needs.
What other apps does Klearcom integrate with?
The platform integrates seamlessly with Jira.
Does Klearcom offer an API?
Yes, the software provides an API.
Does Klearcom have a mobile app?
No, the platform doesn’t offer a mobile app.
What language does Klearcom support?
The platform offers support in the English language.
What level of support does Klearcom offer?
The platform provides support through phone, email, and inquiry form submission.