Overview
Klearcom delivers the insights organizations need to ensure smooth communication and minimize downtime. Although its support for specific voice applications may be limited, the platform stands out by providing precise, real-time routing data that are essential for maintaining high-performance contact center operations.
Overall Rating
Based on 7 users reviews
4.9
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Klearcom Specifications
Omnichannel Support
CRM Integration
Self-Service Portal
Phone Support
What Is Klearcom?
Klearcom is a global SaaS solution designed to help businesses test and monitor toll and toll-free numbers, IVR systems, and voice quality in over 100 countries. The platform is tailored for enterprise contact centers, enabling teams to quickly identify call flow issues, detect routing problems, and validate customer experiences in real-time.
Klearcom Pricing
Klearcom Integrations
The platform offers seamless integration with Jira.
Who Is Klearcom For?
The platform is well-suited for professionals from a wide range of industries and sectors, including:
- Operations
- Healthcare
- Data security
- Telecommunications
- Manufacturing
Is Klearcom Right For You?
Klearcom is an ideal solution for enterprises and global contact centers that rely on consistent phone performance, IVR efficiency, and the reliability of toll and toll-free numbers. It’s particularly beneficial for sectors such as telecom, healthcare, finance, and retail, where global call testing, automated issue detection, and real-time voice monitoring are critical to minimizing downtime and enhancing customer satisfaction.
Still evaluating your options? Reach out to our support team at (661) 384-7070—we're happy to help you assess whether Klearcom is the right fit for your communication strategy and quality assurance goals.
Klearcom Features
Klearcom’s ‘IVR Discovery’ feature plays a critical role in uncovering hidden issues within complex phone systems by automatically mapping and documenting IVR call flows in real time. This includes detecting incorrect or misleading messages, essential for businesses with regulatory obligations or multilingual compliance needs.
The platform conducts global testing of toll and toll-free numbers over fixed-line and Global System for Mobile Communications (GSM) networks to verify reachability, connection speed, and call response.
Klearcom’s ‘Voice Quality Testing’ feature measures voice clarity using real-time metrics like Mean Opinion Score (MOS), latency, jitter, and packet loss. This helps identify distortions or call degradation that could impact customer experience or compliance in regulated sectors.
This feature enables organizations to proactively safeguard their IVR systems by running automated tests that simulate real customer interactions across multiple call paths. This includes validating Dual-Tone Multi-Frequency (DTMF) responses, scripting, and overall performance to ensure functionality aligns with expected behavior.