Leaping AI

Pros

Running my call center used to take a huge amount of manual effort and staff time. With this in place, the operation now performs just as well with a much smaller team and customer satisfaction has improved more than ever.

Cons

There really is not much to complain about. If anything, I only wish I had come across it earlier and since I was not familiar with startups or AI, there was definitely a learning curve for me at the beginning.

Pros

Instead of pushing a one size fits all product, they create voice AI workflows that match the specific needs of our call center. The engagement feels much more consultative than transactional and Kevin with his team works closely with us to keep improving results. They act on feedback from our side quickly and continue refining the LLM which has led to clear gains in outbound dialing and appointment setting.

Cons

Our support rep is very responsive but response times from the wider team can be slower which sometimes holds up troubleshooting or new iterations. They can also come across as a bit pushy when bringing up additional expansion opportunities even when we want to take a more careful rollout approach and make sure the product is fully optimized first. On top of that the billing structure has changed several times before we even finished a cycle under the prior agreed terms which adds uncertainty and makes planning harder.

Pros

Having this tied directly into my CRM has been a huge help. I use Attio and every incoming lead call is sent straight there which makes it much simpler to capture organize and manage all my lead details and follow ups. That solved a real problem for me since I'm not in a position to hire someone just to answer calls and the AI is handling that job really well. Compared with the tool I used before, this one has been much simpler to work with and keep up on follow up.

Cons

Everything worked really well and I dont have anything negative to point out.