MaxContact Reviews

“Amazing product with great support

Pros

I can make all changes in a graphical, userfriendly system and support is always available when needed. The call recording feature is handled smoothly, without the need for local or offline storage.

Cons

When creating dashboards I ran into some confusion around managing user permissions to prevent others from making changes. The ability to display different dashboards using a drop-down wasn't an out of the box feature at the time, and I needed help from Max's support team to get that set up. It got done eventually, so it's not an issue anymore.

“Very easy to use and flexible app

Pros

I find the platform easy to use, flexible and well-integrated with our internal product.

Cons

The functionality is great, but I feel the user interface could really use a redesign. The overall design feels a bit outdated to me.

“Loved its functionality and reliability

Pros

MaxContact is so simple, which makes it very easy for me to use. The support is fantastic and I appreciate the constant updates that provide new features to keep up with the latest technological advancements.

Cons

I've noticed there's no way to send a CSAT survey from a result code without the agent being aware of it.

“It is a great dialer with top notch customer service

Pros

The system is very easy to use and offers us a lot of great features.

Cons

Nothing really stands out as a major issue for me, overall it's a solid product.

“Great tool could be more valuable

Pros

Even though we don't fit the typical mold, the team goes above and beyond to ensure that our needs are met.

Cons

Occasionally I've run into glitches or bugs in the system and it sometimes takes a while to get them fixed.

“A brilliant solution

Pros

Whenever we've had issues, the support has been excellent. Our contacts are quick to respond and truly care. I also like how the platform keeps evolving, which is an added bonus.

Cons

I've experienced a few bugs and it can take some time to get them resolved.

“I'm impressed with its agility

Pros

Im impressed by how great the product is and how it keeps evolving. The team is always available to help with any issues I come across.

Cons

Some features I used in the previous system weren't available on Max but I've seen that they are making an effort to add those features where possible.

“A complete package

Pros

The system is very easy to use, and it offers a wide variety of reports that really help improve our productivity.

Cons

I don't have much to complain about although the setup process could be easier. The support team is always available to help when I need assistance.

“Excellent customer support

Pros

Since we went live with MaxContact a couple of months ago, the support we received from their team from the very start , during the demo, development and golive stages has been very professional and helpful. The support has continued post-launch, ensuring everything runs smoothly.

Cons

So far, I've been satisfied with the product.

“A good dialer

Pros

I find it incredibly easy to set up new agents and add them to the system to start making calls.

Cons

Some of the more complex features can be clunky and difficult to use. It often feels like there's an "if" involved, if I do one thing, I need to do something else elsewhere for it to work properly, without prompts to guide me.

“A wide range of features

Pros

MaxContact offers a lot of features that go beyond just handling a high volume of calls. It's set up to help with data management and reporting, which is really useful when dealing with large volumes.

Cons

Reviewing data in the lists can be a bit challenging. While they've started adding new features to improve data management it's still not perfect for me.

“Top tier functionality

Pros

The most popular feature for me is how easy the system is to use. On top of that, the additional features and detailed reports are extremely beneficial allowing me to strategize and make informed decisions.

Cons

In the past, when the system went down, it affected all of our campaigns, which led to significant losses in revenue as it impacted clients and agents. However the issues were escalated and eventually fixed.

“A comprehensive software

Pros

I love how easy it is to use the system and I'm excited about the new features they're constantly developing. Whenever issues arise, the support team is quick to resolve them.

Cons

It can sometimes take a while to fix issues, especially when it comes to minor UI related bugs.

“Great features that support our work

Pros

MaxContact is easy to use and has features that support all our reporting needs and help manage inbound and outbound calls for my team. I highly recommend switching to their services.

Cons

There's not much I can complain about with the services they offer, though it would be helpful if the priority of tickets was based more on how much they affect business operations. Overall no major issues.

“Amazing software

Pros

We've been using MaxContact for 7 years now and I can't say enough about how easy it is to use and how outstanding the support is. Our account manager, is always available when needed, and the support team is excellent at resolving any concerns quickly. I highly recommend this platform.

Cons

The ease of use and overall layout are great for me and it's really user-friendly. I do not have anything negative to say.

“Easy to use, and great support when needed

Pros

I find the platform really easy to use. I can create reports or dashboards even if they don't already exist, which makes my job so much easier. And if I can't figure something out the support team is always there to assist.

Cons

Sometimes tasks can feel drawn out, especially when only a couple of clicks are needed to achieve the same resolution.

“This is a great dialer platform

Pros

The platform's reliability is topnotch. I've never encountered any issues while using it.

Cons

Voice to text translation isn't available yet but I've heard it's coming later this year.

“Great for both agents and administrators

Pros

I've had a great experience using MaxContact, both as an agent and an administrator. The reports are extensive, and if they're lacking in any way, I can either build custom reports myself or have the support team do it for me. The system offers everything you could need from an omnichannel platform, including dialing, webchat, text messages, and email. They're also ahead of the game when it comes to AI implementation, rolling out features that benefit businesses. The support team is one of the biggest selling points for me and they are always friendly, knowledgeable, and quick to resolve any issues. The webinars and industry meetings they host are also a fantastic bonus.

Cons

It's hard for me to point out many faults with MaxContact. The only real issue I have had, aside from the occasional outage (which has been rare) is that I can't use the webchat and email/text features together with an auto dial campaign.