Last Updated
Overview
MaxContact's cloud contact center platform enables advanced conversations and enhances the customer experience. It also supports data-driven decisions to drive growth and improve outcomes in contact centers. Initial setup and management can be challenging during onboarding. However, once fully configured, its robust features offer significant benefits.
Overall Rating
Based on 18 users reviews
4.6
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
MaxContact Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Monitoring
- Call Reporting and Analytics
What Is MaxContact?
Overview
MaxContact software is a cloud-based contact center platform that stands out for its ability to enhance conversation outcomes and provide valuable customer insights that drive revenue growth, all while maintaining compliance with industry standards. This comprehensive solution enables businesses to engage in more productive conversations by automatically connecting the right agents with the appropriate customers, ensuring a more effective communication process.
MaxContact Pricing
MaxContact Integrations
MaxContact integrates with various third-party applications, including:
- Zapier
- Zoho
- HubSpot
- Orca
- Salesforce
- OMS
- Freshworks
Who Is MaxContact For?
MaxContact benefits various industries and sectors, including:
- BPO contact center software
- Communications
- Financial services
- Utilities
- Retail
- Public sector
Is MaxContact Right For You?
MaxContact is designed for the evolving landscape of Contact Centre as a Service (CCaaS) software. As consumer expectations for customer service become more complex and demanding, brands and contact center operators require a robust platform that integrates with existing applications such as CRM, billing, and support desks. This solution supports communications across all channels, ensuring a seamless consumer experience.
Are you still trying to figure out MaxContact? Contact us at (661) 384-7070 and get expert assistance from our team regarding any further queries.
MaxContact Features
Automated Dialling
The feature-rich dialer automates phone dialing, freeing sales reps to focus on building relationships and converting leads. Predictive dialing and call routing enhance efficiency and quickly connect customers with the right representatives.
Outbound Skill-Based Routing
Outbound skills-based routing matches customers with the ideal agent, optimizing campaign close rates. Aligning agents' expertise with lead profiles ensures more effective, profitable interactions and better rapport-building during outbound campaigns.
Speech Analytics
Gain deeper insights into 100% of contact center conversations with Spoken AI speech analytics. It offers a simple setup, intuitive insights, and sophisticated analysis, enhancing QA processes and improving customer experience through sentiment and trend analysis.
Contact Hub
Dial. Speak. Disposition. Repeat. Contact Hub ensures agents focus on customers, not the dialer. Its intuitive design enhances speed, accuracy, and efficiency, with clear call recording indicators and streamlined post-call admin through organized outcome codes.
AI Chatbot
MaxContact's AI-powered chatbot delivers instant, 24/7 support across channels like Voice, SMS, and Web Chat. It handles repetitive queries, boosts efficiency, and seamlessly transitions unresolved issues to agents, ensuring a smooth, human-like customer experience.
Pros And Cons of MaxContact
Pros
The platform offers comprehensive reporting capabilities
The IVR maker is simple to use
User-friendly graphical interface
Valuable training resources
Cons
Setup and management complexity
System downtime affects business operations, occasionally
MaxContact Reviews
Total 18 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars61%
4
Stars39%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Information Technology and Services, 101-500 employees
Less than a year
“Very easy to use and flexible app”
Pros
I find the platform easy to use, flexible and well-integrated with our internal product.
Cons
The functionality is great, but I feel the user interface could really use a redesign. The overall design feels a bit outdated to me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Outsourcing/Offshoring, 500+ employees
More than a year
“Amazing product with great support”
Pros
I can make all changes in a graphical, userfriendly system and support is always available when needed. The call recording feature is handled smoothly, without the need for local or offline storage.
Cons
When creating dashboards I ran into some confusion around managing user permissions to prevent others from making changes. The ability to display different dashboards using a drop-down wasn't an out of the box feature at the time, and I needed help from Max's support team to get that set up. It got done eventually, so it's not an issue anymore.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Automotive, 51-100 employees
More than a year
“A brilliant solution”
Pros
Whenever we've had issues, the support has been excellent. Our contacts are quick to respond and truly care. I also like how the platform keeps evolving, which is an added bonus.
Cons
I've experienced a few bugs and it can take some time to get them resolved.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Frequently Asked Questions
Does MaxContact offer an API?
The vendor does not mention an API on their website.
What language does MaxContact support?
MaxContact supports the English language only.
What other apps does MaxContact integrate with?
MaxContact integrates with several applications, including Zapier, Zoho, HubSpot, Orca, Salesforce, OMS, and Freshworks. Users can schedule a MaxContact demo to learn more about its integrations.
Does MaxContact support mobile devices?
The MaxContact website does not specifically mention support for mobile devices.
What types of pricing plans does MaxContact offer?
MaxContact pricing packages include multiple features designed to boost business growth. Users can request a custom quote for detailed MaxContact software cost.
Who are the typical users of MaxContact?
MaxContact benefits various industries, including communications, financial services, utilities, retail, and the public sector.
What level of support does MaxContact offer?
MaxContact support options include phone support, 24/7 live rep, chat, email/help desk, FAQs/forum, and knowledge base.