MSG91 Reviews

Pros

The reports and analytics tools are pretty powerful. Plus they're not difficult to figure out which makes tracking things much simpler.

Cons

The platform feels more geared toward developers and programmers than regular users.

Pros

Getting started with it was simple and it gets the job done in very little time.

Cons

I haven't come across anything wrong with it.

Pros

Its interface is user friendly. It also comes with an API which makes integration with third party applications convenient. Another plus is the transparent pricing, along with a cost estimate calculator that helps with planning expenses.

Cons

Pricing runs a little higher compared to average SMS gateway providers. Customer support is not available 24x7 and there is no live chat option either.

Pros

Working with this in our application project has been going very well. We haven't run into any issues up to this point and the support team has been absolutely amazing. I'd definitely recommend it to others in my network for a great experience.

Cons

Nothing comes to mind at the moment.

Pros

One of the biggest advantages is the custom message ID and I can send messages from both my phone and desktop without any hassle. Being able to save templates is also a really useful feature.

Cons

Honestly I haven't come across any downsides. This software has been excellent for me overall.

Pros

This is a great options for startups and works out to be very cost effective.

Cons

Nothing major comes to mind. Maybe they could improve the way they help with API setup.

Pros

From the service quality to the message delivery rate, everything has worked perfectly for my needs.

Cons

It still lacks some advanced automation tools compared with other providers.

Pros

Getting started was simple thanks to the free trial credits which gave our startup room to test things out and get comfortable with the messaging framework. On top of that, the support team has been fantastic and always just a phone call away whenever we need help.

Cons

There really haven't been any issues to mention. Everything has been simple to use and anytime we've had a question, it's been resolved quickly so no complaints at this point.

Pros

The support team and customer onboarding have been really solid and the free trial for startups is a nice bonus.

Cons

One limitation is that it still can't handle new IoT based V Sim (11 digit) messaging.

Pros

One thing that really stands out is the customer support. They're quick to respond and genuinely helpful. The platform is simple to use so getting started and managing SMS campaigns doesn't take much effort. Pricing is also quite affordable which makes it a solid option overall.

Cons

At this point, I haven't run into any real issues. It handles most SMS delivery needs well and has been working reliably for us.

Pros

It was easy to get this integrated with our current system and their support for startups has been really helpful.

Cons

It would be better if they offered more package choices especially lower priced options to make the service more affordable.

Pros

The dashboard view is really good and the SMS posting service has been excellent.

Cons

I can't really recall anything about it that I didn't like.

Pros

This app covers a variety of SMS needs with separate options for OTP, informational messages and marketing campaigns which is really helpful. Another thing I appreciated was the support team. They explained the product thoroughly and answered every question patiently.

Cons

The API structure takes some effort to understand and the documentation can be a bit confusing.

Pros

Since we've started using this, nearly 99.99% of our messages get delivered successfully. The level of support they provide to startups is incredible which is why I'd confidently recommend this software to everyone.

Cons

Everything about this software has been excellent and I honestly don't see any need to change anything.

Pros

Running my e commerce platform with this was effortless from the start. I later continued using it in new projects as well and each time the integration felt very smooth.

Cons

Nothing to complain about really since I haven't run into any issues at all.

Pros

Using MSG91 across different platforms has been really convenient. I've used it on Android, iOS and the website and it's very simple to work with on all of them.

Cons

Its international SMS features and related services still have room to get better and adding more validation checks would help reduce unnecessary user credit usage.

Pros

The APIs cover a range of use cases and the documentation is really well put together. On top of that, SMS messages are delivered quickly.

Cons

At times, the SMS delivery reports aren't completely reliable. For example, a message that has already been sent may still appear as undelivered.

Pros

A few things really worked well for me with this product are 1) the backend panel is simple to get started with and is backed by useful documentation, 2) the dashboard feels user friendly and gives plenty of information, 3) the API integration docs are clear and the implementation is simple to follow, 4) once we moved to production, the SMS delivery was reliable even though we were not using it for high priority messages and 5) the customer support team was responsive and guided us well in the initial stages.

Cons

One downside is that another part of the product depends on a separate documentation knowledge base and that section felt cluttered and confusing when trying to understand where to begin. Once you eventually get past that part, the rest becomes fairly easy to implement.

Pros

Getting started was easy, the installation process was simple and the wide availability of extensions is a big plus. On top of that, the support team has been very responsive whenever any concern comes up.

Cons

There really aren't many downsides although in a few cases some delivery parameters don't seem to be configured correctly.

Pros

Having everything available through an interactive dashboard makes the platform very convenient to use and the documentation is solid as well. I also appreciate the clear separation between OTP services and regular SMS packages which is really important. The API works well for integrating with a custom backend and the reporting gives a complete view for analysis. On top of that, the customer support system has been reliable and helpful.

Cons

An area that still needs improvement is scalability when it comes to updates for newer frameworks such as Node.js and Android. I ran into a problem because Android 9 support was missing and I had to pause using this for a few days because of it. It was eventually fixed but those updates should be rolled out much faster.