MSG91: Pricing, Free Demo & Features

Name: MSG91
Rating: 4.7 (25 reviews)

Last Updated Sep 29, 2026

Overview

MSG91 helps businesses enhance customer engagement through SMS, WhatsApp, email, voice, and OTP verification services. While custom report exporting options are somewhat limited, its robust APIs and omnichannel platform make it ideal for startups, SMEs, and enterprises seeking scalable, reliable, and efficient communication solutions.

Overall Rating

Based on 25 users reviews

4.7

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

MSG91 Specifications

Interactive Voice Response (IVR)
Call Recording
Call Monitoring
Call Reporting And Analytics
CRM Integration
Omnichannel Support
Real-Time Dashboard
Call Transfer And Conferencing
Integration With Help Desk And Support Systems
Call Routing

View All Specifications

What Is MSG91?

MSG91 is an integrated contact center and customer service platform designed to unify global business communication. It offers a centralized dashboard to manage voice calls, emails, and chats, ensuring a seamless support experience across multiple channels. Key features such as smart IVR and real-time agent monitoring enable businesses to optimize call flows and provide instant assistance. Furthermore, by resolving customer pain points through automated workflows and collaborative inboxes, companies of all sizes can efficiently scale their support operations.

MSG91 Pricing

The MSG91 cost is structured around the following plans:

Live Chat: $0/month
Free: $0/month
Basic: $40/month
Premium: $80/month

Request a personalized MSG91 pricing quote tailored to your specific requirements.

Disclaimer: The pricing is subject to change.

MSG91 Integrations

MSG91 supports integrations with various platforms, such as:

Book a free MSG91 demo to learn more about its integration arrangements.

Who Is MSG91 For?

MSG91 is designed for a wide range of industries and sectors, including:

E-commerce
Fintech
Healthcare
Technology

Is MSG91 Right For You?

MSG91 is a dependable choice for businesses seeking an AI-driven, omnichannel contact center solution. Its standout feature is the round-the-clock AI-powered chatbot that provides instant responses before transitioning complex queries to live agents. With ISO and SOC 2 Type 2 certifications, it guarantees top-tier security for sensitive customer data. This platform is suitable for growing enterprises looking to consolidate communication tools into a single, high-performance ecosystem to enhance customer satisfaction.

Still doubtful if the MSG91 software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

MSG91 Features

AI-Enabled Chatbot

This feature provides a full-time virtual assistant that engages customers instantly, answers queries, and guides them through their journey. Customers receive intelligent responses in real time, with the option to seamlessly switch to a human agent when needed for personalized support.

See How It Works

Unlimited Agents

Users can scale their team without restrictions, allowing unlimited agents to collaborate, assist, and serve customers efficiently. This flexibility ensures every interaction is handled effectively, enabling businesses to meet growing demands while maintaining high-quality support across all communication channels.

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Workflow Management

The software streamlines operations by organizing customer interactions, lead tracking, and order processing. It allows teams to automate repetitive tasks, prioritize activities, and ensure that every workflow step aligns with business processes, improving efficiency and overall productivity.

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Video Call

This feature enables real-time video communication and screen sharing, enhancing virtual interactions. Users can conduct face-to-face meetings, demonstrate products, or provide guidance remotely. It bridges communication gaps, improves understanding, and allows clear, interactive engagement with customers anytime, anywhere.

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Analytics

Users gain actionable insights through advanced analytics, tracking customer behavior, agent performance, and operational trends. This feature supports data-driven decision-making, enabling businesses to refine strategies, identify opportunities, optimize processes, and deliver better experiences while continuously improving performance metrics.

See How It Works

Pros And Cons of MSG91

A quick look at MSG91's strengths and weaknesses to
help you decide if it's the right fit

Pros

Automated scheduling simplifies recurring customer reminders
Clear documentation supports reliable channel fallback
Template management helps standardize messaging workflows

Cons

Sandbox testing capabilities remain somewhat limited
Advanced testing tools are currently insufficient

MSG91 Reviews

Insights from real users on MSG91’s features,
performance, and overall experience.

Total 25 reviews

4.7

All reviews are from verified customers

Rating Distribution

Stars

68%

Stars

32%

Stars

Share your experience

Devesh V.

Education Management, 51-100 employees

More than a year

4.0

July 2022

“clear reports”

Pros

The reports and analytics tools are pretty powerful. Plus they're not difficult to figure out which makes tracking things much simpler.

Cons

The platform feels more geared toward developers and programmers than regular users.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Dhanshree T.

Non-Profit Organization Management, 11-50 employees

Free Trial

4.0

February 2021

“quick messaging feature”

Pros

Getting started with it was simple and it gets the job done in very little time.

Cons

I haven't come across anything wrong with it.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Ganesh B.

Media Production, 11-50 employees

Less than a year

4.0

September 2020

“user friendly interface”

Pros

Its interface is user friendly. It also comes with an API which makes integration with third party applications convenient. Another plus is the transparent pricing, along with a cost estimate calculator that helps with planning expenses.

Cons

Pricing runs a little higher compared to average SMS gateway providers. Customer support is not available 24x7 and there is no live chat option either.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 25 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does MSG91 have a mobile app?

Yes, MSG91 has a mobile app for Android and iOS users.

What types of pricing plans does MSG91 offer?

MSG91 offers pricing plans tailored to different business needs, including the Live Chat plan at $0/month, Free plan at $0/month, Basic plan at $40/month, and Premium plan at $80/month. Get in touch for a personalized MSG91 price estimate.

What level of support does MSG91 offer?

MSG91 offers support through phone, email, chatbot, FAQs, a help center, and a knowledge base.

What other apps does MSG91 integrate with?

MSG91 integrates with platforms, such as Freshworks, Google Sheets software, Zoho CRM software, Shopify software, Webengage, Microsoft Excel software, and Moengage.

Who are the typical users of MSG91?

MSG91 features are used by organizations across multiple industries and sectors, including fintech, healthcare, technology, and e-commerce.

Does MSG91 offer an API?

Yes, MSG91 offers an API.

What language does MSG91 support?

MSG91 primarily supports the English language.