OnSIP Reviews

Pros

What really stands out with this company is the stellar customer service. It's always possible to reach a tech for help and they're consistently quick to follow up. Not long ago, I made a call through my computer, hit a glitch and Paul called me back almost immediately.

Cons

Nothing to report here. I haven't had any unresolved issues.

Pros

One thing that really stands out about this tool is how amazing their customer support has been. The team responds quickly, knows exactly what they're doing and is always willing to go the extra mile to solve any issue in a fast and professional way.

Cons

I can't point to any real negatives with this. Our experience has been positive across the board and whenever we've had a question or concern, support handled it promptly.

Pros

It just works consistently which has been one of the biggest advantages for us. The phone support is outstanding and the tech support team has also been excellent whenever needed. On top of that it's simple to use and easy to configure.

Cons

The main downside is the cost of the basic plan. Porting has also been a hassle although I haven't had to deal with that in the last few months.

Pros

After nearly five years with OnSIP, I can honestly say they've delivered a fantastic product, outstanding customer service and pricing that's hard to beat. We've stayed with them for a reason and I recommend them without hesitation.

Cons

Honestly, I don't have any real complaints about this tool. If anything, I just wish I had found them sooner especially when I think about how much money we wasted on other VoIP providers that charged twice as much and offered only half as much.

Pros

Every time I've reached out for help, the customer service has been absolutely phenomenal and that's honestly not an exaggeration. I've never come away from a call feeling frustrated. They answer my questions quickly, accurately and with real attention to how I'm actually using the product which makes the support feel thoughtful and genuinely helpful.

Cons

A few of the knowledge base documents seem outdated and could probably use some editing or a full rewrite.

Pros

Today's call with phone support was outstanding. I needed help updating our phone lines, setting up an 800 number that started working right away and getting call forwarding plus our answering service connected. They walked me through everything and made sure it was all taken care of.

Cons

Their support team is extremely knowledgeable and I really appreciated being able to speak with a real person. They explained everything clearly in plain English and guided me through the process without any confusion. I have absolutely no complaints.

Pros

Working with this company has been very user friendly. When I call, an actual live person answers the phone and they're always helpful and ready to assist. The support team feels eager to help which makes a big difference.

Cons

The web app can be a little confusing at times. There are some technical parts I still don't understand and probably never will. I also really wish they offered a better selection of music on hold.

Pros

The biggest thing for me is that it works reliably which is absolutely essential for any communication tool. Once it's set up, it pretty much runs without much attention and adding another feature later is fairly easy. On top of that whenever I've needed help, the support team has been excellent and very patient.

Cons

One issue I still run into from time to time is installing updates. They don't come around too often but I usually have to make a few attempts before an update finally goes through.

Pros

Call quality has been consistently solid and reliable and the platform is simple to manage from an administrator's side. Whenever we've needed help, the support team has responded quickly with solutions. They've really been a top notch group to work with.

Cons

My one frustration is that the holiday calendar can't be set up in advance. It has to be adjusted manually and there are times when it's easy to forget switching it back to normal business hours afterward.

Pros

Right away, it feels approachable. The interface is clean so everyday tasks like placing calls, forwarding lines, checking voicemail and managing extensions are simple even for people who aren't very technical. There is a bit of a learning curve with some of the more advanced call flow tools but the documentation is excellent and the layout starts to feel natural pretty quickly. Security is another strong point. Encrypted communications and solid authentication make it clear that they takes protection seriously which gives a lot of peace of mind. Their phone support has also been outstanding. Its fast, friendly and staffed by people who actually know the system and solve the issue instead of reading from a script. On top of that the call management features are flexible and dependable. Auto attendants, call groups, routing options and voicemail all work reliably and even more complex call flows are fairly simple to customize. The platform has been stable overall, with very few bugs and when something does come up, they communicate clearly and fix it quickly. I also appreciate having web, desktop and mobile options that all work well together. Presence, transfers and messaging feel consistent across devices.

Cons

Some of the more advanced features take a little time to learn especially if you want to build detailed call flows with lots of options. It's not a serious issue, just something that may require a bit of patience at first. There are also occasional minor glitches but nothing major and they usually get resolved pretty quickly.

Pros

Getting started with the communication tools was easy and the learning curve felt manageable. The menus are all there but what really made a difference was the excellent support in helping me understand how to use them and work through any issues that came up.

Cons

They seem to be on the right track when it comes to training for the kinds of issues users may run into. The team was professional, personable, courteous and very aware of the situation. The training was excellent. I honestly don't have any complaints.

Pros

Our experience with it has been positive overall. The phone service has been dependable with only a small number of issues and anytime something came up or we needed help, the support team was courteous and genuinely helpful. That level of customer service really matters.

Cons

I understand that some of the problems can be tied to differences in internet providers but I still wish the remote staff had a more dependable connection. They often need to log out and back in just to keep OnSIP working from home. We also run into trouble when transferring calls and sometimes have to hang up and try again before it works.

Pros

It's dependable, simple to work with and doesn't require a lot of technical know how to manage. The call quality stays clear and consistent and the support team is quick to respond and knows what they're doing which really helps whenever something comes up.

Cons

Every now and then, there's a small delay during conversations. It's not a frequent issue but it does stand out occasionally.

Pros

Using this product has been really easy and I love that I can access my office phone from both my computer and my smartphone.

Cons

It simply works the way it should and I've been very happy with it. I can't think of any downsides right now.

Pros

This has been very user friendly and the customer service has been excellent. When you call support, you actually get to speak with a real person in the USA which makes a big difference. The online portal is user friendly as well.

Cons

Honestly, I can't think of any downside. When we switched over to them, everything went really well and I even had a dedicated person helping me through the process.

Pros

No matter where I'm traveling, I can still make and receive calls as long as I have Wi Fi and my clients never see my personal phone number. That's been a huge benefit for me.

Cons

The only downside is that if I don't have Wi Fi, I'm not able to make or receive calls. Aside from that, I'm very happy with this.

Pros

The standout feature for me has been the outstanding customer support. Whenever I reach out, I get a quick response from a real person and every representative has been helpful, friendly and really knows their stuff.

Cons

I haven't experienced any problems with the platform or the phone system.

Pros

Whenever something comes up, the phone support team handles it right away and never takes long to respond. The system is also simple to set up and doesn't take much time to learn.

Cons

Everyone at OnSIP has consistently been helpful and supportive and the pricing is definitely budget friendly too. I don't have any complaints about them.

Pros

Each time I've needed help, the support team has been friendly, informed and incredibly patient while working through our issues. The person assisting me never made me feel foolish for not knowing how to fix the problem which I really appreciated. Customer service and tech support have honestly been 10/10.

Cons

The whole experience has been excellent. I really don't have any complaints about using this product or dealing with their customer service and tech support.

Pros

Every time I've contacted support, I've gotten the help I needed and a real solution to the problem. The team is consistently professional, polite and willing to go the extra mile which honestly feels rare these days. Their customer service is truly outstanding.

Cons

Making changes to our system can be a bit confusing at times. I'd describe it as only somewhat user friendly although the excellent customer service more than makes up for that.