OnSIP
Last Updated
Overview
OnSIP is an extensive call center platform that delivers a highly reliable hosted ‘VoIP’ with extensive call handling and messaging features. While some users may require doing additional efforts to make changes in the system, it supports strong call management and customization.
OnSIP Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Routing
- Call Transfer and Conferencing
OnSIP Features
SMS And MMS
OnSIP offers SMS and MMS messaging capabilities that allow sending and receiving text and media messages from a business phone number. It delivers seamless messaging integration alongside voice calling through both desktop and browser interfaces.
International Dialing
The software provides international dialing support to enable calls to over 150 countries. It delivers expanded calling reach beyond domestic regions for global communication and supports broader business connectivity by offering international calling capabilities.
Easy Admin
The system provides administrative controls for making and taking calls, adding phone numbers, editing users, and managing the entire account. It delivers centralized management of ‘VoIP’ features such as voicemail, call flows, and user settings.
Call Recording
The platform provides call recording functionality that captures voice interactions for review or compliance. It delivers recorded call access through administrative tools for quality assurance and monitoring.
Pros And Cons of OnSIP
Pros
Delivers patented high-availability VoIP infrastructure
Supports extensive call center call handling tools
Provides centralized admin control for users and numbers
Offers extensive customer support
Cons
Its admin portal may require some improvements
Navigating between users and resources may require some effort according to some users
OnSIP Reviews
Total 35 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars77%
4
Stars23%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospitality, 1-10 employees
More than a year
“issues are solved quickly”
Pros
One thing that really stands out about this tool is how amazing their customer support has been. The team responds quickly, knows exactly what they're doing and is always willing to go the extra mile to solve any issue in a fast and professional way.
Cons
I can't point to any real negatives with this. Our experience has been positive across the board and whenever we've had a question or concern, support handled it promptly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
9
Higher Education, 51-100 employees
More than a year
“stellar support”
Pros
What really stands out with this company is the stellar customer service. It's always possible to reach a tech for help and they're consistently quick to follow up. Not long ago, I made a call through my computer, hit a glitch and Paul called me back almost immediately.
Cons
Nothing to report here. I haven't had any unresolved issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 1-10 employees
Less than a year
“simple to use”
Pros
It just works consistently which has been one of the biggest advantages for us. The phone support is outstanding and the tech support team has also been excellent whenever needed. On top of that it's simple to use and easy to configure.
Cons
The main downside is the cost of the basic plan. Porting has also been a hassle although I haven't had to deal with that in the last few months.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Frequently Asked Questions
Does OnSIP have a mobile app?
Yes, OnSIP does offer a mobile app for Android and iOS.
What language does OnSIP support?
OnSIP software supports English language only.
What level of support does OnSIP offer?
OnSIP offers support through email and phone number.
Does OnSIP offer an API?
Yes, OnSIP does offer an API.
What other apps does OnSIP integrate with?
OnSIP software integrates with a wide range of apps, including Odoo, Zendesk Suite, and HubSpot CRM software.
What types of pricing plans does OnSIP offer?
The vendor offers customized pricing plans according to different business needs. It offers a Basic Plan at $18.95/user/month, and an Unlimited Plan at $49.95/account/month. Get a customized OnSIP cost breakdown for your business today.
Who are the typical users of OnSIP?
The typical users of OnSIP include businesses like sales agencies, call centers, and customer service agencies.