OpenScape Business
Last Updated
Overview
OpenScape Business is an extensive call center platform that offers communication and contact center tools to streamline business calls and messaging. While the platform’s performance can be slow under extensive load, it enables visual voicemail and conference controls to enhance team collaboration.
OpenScape Business Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- Call Routing
OpenScape Business Features
Power Voice And UC
OpenScape Business delivers integrated voice services, presence management, conferencing, and contact center tools in one platform. It enables a wide range of communication clients for desktops, mobile devices, and phones.
Hybrid And Remote Working
The software provides flexible mobility choices for communication from the office, on the go, or working at home. It enables access to directories, voicemail, and call journals regardless of user location. The platform also maintains productivity, reachability, and security while working remotely.
Deployment Flexibility
The system provides multiple deployment options, including dedicated hardware or software-based installations. It allows deployment within single sites or distributed architectures for multi-site networks.
Pros And Cons of OpenScape Business
Pros
Includes unified voice and messaging functions
Delivers auto-attendant routing
Enhances presence management
Provides web collaboration tools
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
OpenScape Business Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
Stars0%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“simple to manage”
Pros
Having the product and hardware unified makes central management really work well. Client setup and licensing can be adjusted however you need and there are plenty of options available. At times it gets a little more complex so outside support can be useful if you have access to it but most tasks are still fairly simple to manage. Moving from analog to IP phones was also a convenient process with this system.
Cons
I can't point to any real downsides.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
Does OpenScape Business have a mobile app?
No, OpenScape Business does not offer a mobile app.
What level of support does OpenScape Business offer?
OpenScape Business offers support through phone number and form submission.
What other apps does OpenScape Business integrate with?
OpenScape Business software integrates with a wide range of apps, including Microsoft 365 software and Microsoft Teams.
What language does OpenScape Business support?
OpenScape Business software supports English, French, German, Spanish, Bulgarian, Dutch, and Swedish.
Who are the typical users of OpenScape Business?
The typical users of OpenScape Business include sectors like education, finance, government and defense, healthcare, hospitality and cruising, manufacturing, and retail.
Does OpenScape Business offer an API?
Yes, OpenScape Business does offer an API.
What types of pricing plans does OpenScape Business offer?
The vendor offers customized pricing plans according to different business needs. Get a customized OpenScape Business cost breakdown for your business today.