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Overview
OpenScape Business is an extensive call center platform that offers communication and contact center tools to streamline business calls and messaging. While the platform’s performance can be slow under extensive load, it enables visual voicemail and conference controls to enhance team collaboration.
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Starting Price
Custom
OpenScape Business Specifications
- Interactive Voice Response (IVR)
- Call Recording
- Call Reporting and Analytics
- Call Routing
What Is OpenScape Business?
OpenScape Business is a cloud-based call center platform that offers unified communication and collaboration capabilities to connect voice, messaging, presence, conferencing, and contact center functions in one system. It provides auto-attendant, visual voicemail, calling services, and team communication tools to support business communications. The platform delivers web collaboration and instant messaging alongside presence status visibility for real-time awareness. It also supports contact center call routing and CRM-linked intelligent call distribution.
OpenScape Business Pricing
OpenScape Business Integrations
OpenScape Business software integrates with a wide range of apps, including:
- Microsoft 365 software
- Microsoft Teams
Who Is OpenScape Business For?
OpenScape Business is suitable for the following sectors:
- Education
- Finance
- Government and defense
- Healthcare
- Hospitality and cruising
- Manufacturing
- Retail
Is OpenScape Business Right For You?
OpenScape Business software is suitable for businesses aiming to unify their voice and contact center communications with presence and collaboration features. It allows streamlined management of inbound calls, messaging, and conferencing across teams and locations. The platform also supports presence awareness and real-time communication tools, enhancing responsiveness and internal coordination.
Still not sure if OpenScape Business is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
OpenScape Business Features
Power Voice And UC
OpenScape Business delivers integrated voice services, presence management, conferencing, and contact center tools in one platform. It enables a wide range of communication clients for desktops, mobile devices, and phones.
Hybrid And Remote Working
The software provides flexible mobility choices for communication from the office, on the go, or working at home. It enables access to directories, voicemail, and call journals regardless of user location. The platform also maintains productivity, reachability, and security while working remotely.
Deployment Flexibility
The system provides multiple deployment options, including dedicated hardware or software-based installations. It allows deployment within single sites or distributed architectures for multi-site networks.
Pros And Cons of OpenScape Business
Pros
Includes unified voice and messaging functions
Delivers auto-attendant routing
Enhances presence management
Provides web collaboration tools
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
Does OpenScape Business offer an API?
Yes, OpenScape Business does offer an API.
Who are the typical users of OpenScape Business?
The typical users of OpenScape Business include sectors like education, finance, government and defense, healthcare, hospitality and cruising, manufacturing, and retail.
What language does OpenScape Business support?
OpenScape Business software supports English, French, German, Spanish, Bulgarian, Dutch, and Swedish.
What level of support does OpenScape Business offer?
OpenScape Business offers support through phone number and form submission.
Does OpenScape Business have a mobile app?
No, OpenScape Business does not offer a mobile app.
What other apps does OpenScape Business integrate with?
OpenScape Business software integrates with a wide range of apps, including Microsoft 365 software and Microsoft Teams.
What types of pricing plans does OpenScape Business offer?
The vendor offers customized pricing plans according to different business needs. Get a customized OpenScape Business cost breakdown for your business today.